This hotel is considered an older, established 4-star property in the old town, and some of the facilities are a bit dated; I hope they can be updated. The hotel breakfast is excellent, with a good variety and local specialties, though I wish they'd improve the drink quality. My room was old, the AC was leaking, and the ceiling was visibly peeling. Lin at the front desk, who speaks Chinese, provided exceptional service, while others were just average. We arrived on New Year's Eve without a reservation for the buffet dinner, but Lin communicated with the restaurant and managed to get us an extra table so we could enjoy our New Year's Eve meal. However, the 188 MYR price didn't match the quality; if this were in China, it probably wouldn't last a month. The salmon was cut into small strips, and the plate was empty quickly—looks like it's the same everywhere, haha. Ninety percent of the diners were local Chinese. The hotel is located in the old town, about a 15-minute walk to the mural street, and not far from Little India and the Peranakan Museum. There's a hawker center downstairs, but it was closed for the New Year. Overall, the hotel is good, and the location is quiet yet central.
The hotel's location is excellent. There's a mall right downstairs, making shopping and dining super convenient. It's also close to other tourist attractions, and getting a taxi is quick and easy! We even ran into Chinese celebrity Huang Xiaoming and others promoting a movie at Gurney Plaza during our stay.
All rooms have bath tub even the cheapest option.. Breakfast was good.. But limited food option.. Tally with the price.. So no issue.. Comfortable bed and pillow.. Limited TV channel.. Pool at top floor.. Closed at 10pm so can go swim at night.. Some suggestion may include mirror near electric socket, difficult to use hair dryer without mirror nearby.. Overall the stay was great if u consider the price tag..
The hotel's location near the airport with a complimentary airport shuttle service was a huge plus. We had an early flight at 7 AM the next day, and they checked us out at 4:50 AM and took us to the airport, saving us from the risk of being overcharged by a taxi. The hotel also has an on-site restaurant with reasonable prices; the coconut and stone pot chicken rice were quite good. There's a pool that's perfect for kids. The hotel also has a small courtyard with a mural wall that's great for photos. However, the room facilities are a bit dated. The large room I booked had a stained sofa. I'm not sure if it was perfume or an air freshener, but the scent in the room was a bit overwhelming and needs improvement.
This is my second time staying here. As always every thing is perfect. They allowed us to have an early check in since the room was ready early. From check in to check out time everything was smooth. Luckily we were able to see again our favourite staff Ady but this time we saw many new faces. Thank you Ady for wonderful service again. Not forgetting Joshua as the Front Office Ambassador and the Duty Manager i forgot his name though. The housekeeping also maintained their good service to ensure our room condition was perfect. Kudos to Harun for the great work! And also thank you for the maintenance staff Rahim for assisting me to get better wifi connection. Please maintain what you all doing!
The location is nearby kek lock si temple and penang hill very good for me to stay.The room also nice but I saw the ant and they give one cup to drink for coffee.Thanks
Although the hotel opened in 2014, the rooms' facilities and cleanliness are still very well-maintained. The shower has great water pressure, making for a very comfortable bathing experience. The pillows in the room were a bit uncomfortable for me – too high and too springy. The bed was large and the mattress was very comfortable. My room didn't come with bathrobes. It was quiet at night, and the air conditioning in the room was strong. Directly opposite the hotel is a large shopping mall, and a big supermarket is not far away. It's also within walking distance to various attractions. The infinity pool is excellent, with a good long lane for swimming. Breakfast is served from 6:30 AM to 10 AM, and the food selection is substantial and fitting for a 4-star hotel, offering everything you'd expect.
I booked a sea-view room right next to Gurney Drive. It was convenient to grab a meal downstairs, and the breakfast was excellent. The pool is on the second floor and open until 8 PM, but it gets no sun after 4 PM. A dip in the pool was perfect for unwinding after a long day of sightseeing. The service was superb and very attentive.
The room was clean and tidy, and the facilities were good. The breakfast was plentiful, and it was great that they offered different regional specialty breakfast options every day. The service was excellent, and I was very satisfied with my 5-night stay. The hotel air conditioning worked very well. The location was convenient, only 20 minutes from the airport, and you could walk or take a taxi to the city's attractions. I regret not taking more photos.
The location is excellent! Buses like the 101, 201, and 202 can take you to the ferry terminal, while the 204 goes to Penang Hill and Kek Lok Si Temple. There's also a free shuttle bus stop right across the street (be aware it's a one-way service). Most attractions are quite close, with the exception of Chew Jetty, the Beach Street Fire Station, the mural street, and the Gurney Drive Clock Tower, which are a bit further (over 20 minutes walk). Several Michelin-starred eateries are within a 10-minute walk. However, Penang gets very hot, so it's best to stick to indoor activities between 11 AM and 4 PM.
The hotel service is great. They can provide change for smaller denominations, and housekeeping is very prompt. The purified water dispenser in the hallway perfectly refills the water bottle in the room twice. The complimentary iced drinks are a thoughtful touch. Breakfast is abundant, and I highly recommend the roti canai.
Considering the prime location, it offers excellent value for money. Highly recommended.
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7.1/10
RRayTFirst of all the hotel rented out the rooms for individual operator.
So there will be different check in counter.
Upon check in, been told that the room card not functioning as they are doing upgrading, so every time u come back will need to call the house keeping to unlock the door.
Most importantly they charge RM 17 per night for car parking. So a lot of car parking outside which make the entrance a bit difficult
GGuest UserI was upgraded to a Deluxe room but it was at the extreme corner next to the service staircase. Grateful for the upgraded but the room conditions were not up to par . Hair in shower room , the shower holder fell when I was taking it out and it dropped on my toe . Hence the blue black toe shown ( hehe ) . I could not sleep the whole night as the air con was very very noisy even when I lower the adjustment. The day curtain was torn . I sound it out to reception the next morning to see whether they can change my room as I was staying for another 2 nights . They did and I reckoned it was another up grade as now the room has a standing shower room . In the other previous room , you have to stand in the bath tub to shower and for a man of 65 , it is a bit tricky . The hotel really needs an up grade too . It is in a good location and CAT bus is nearby . The CAT shuttle is a complimentary bus that moves around the town area .
The saving grace for my trip was that the staff was up to par and reacted quickly . Well done on this .
Now , I wait for my toe to heal .
AAnonymous UserThe room was clean and tidy, and the facilities were good. The breakfast was plentiful, and it was great that they offered different regional specialty breakfast options every day. The service was excellent, and I was very satisfied with my 5-night stay. The hotel air conditioning worked very well. The location was convenient, only 20 minutes from the airport, and you could walk or take a taxi to the city's attractions. I regret not taking more photos.
Ffootprints&MemoriesRooms is clean and spacious and sound proofing is good. We have a good night rest as thebbed is comfortable. Shower water pressure is good. Can have a good shower after a whole day work. Location is good for traveller too. Nearby have lots of eatery shops and walking distance to many places.
GGuest UserI had a wonderful stay at this hotel. The room was clean, comfortable, and well-maintained, and the staff were incredibly friendly and helpful throughout my visit. The location was also very convenient, with easy access to nearby attractions and transportation. I especially appreciated the attention to detail and the overall relaxing atmosphere. I would definitely stay here again and highly recommend it to others.
XXiaotuzijiadexiaopangmiaoFacilities: The hotel has complete facilities, everything you need is there.
Hygiene: The hygiene is good, no obvious oversights.
Environment: Facing the Strait of Malacca.
Service: They helped with our luggage.
As an antique hotel, its value for money is truly excellent. You can stay for just over 1000 [currency unit]. Online, the Heritage Wing is more recommended, but because of its age, we chose the newer Victory Annexe. Before checking in, I saw some online reviews and was a bit worried, but after experiencing it firsthand, I found it to be quite good. First, upon arrival, the staff at the entrance were very attentive. When our car pulled up, they helped with our luggage, and the luggage was even delivered to our room. When checking in, there was a Chinese-speaking person at the front desk, but it seemed most could only speak English. However, simple English was fine, and they also used gestures, making the process very smooth. The room assignment was also quick. After checking in, the hotel balcony faced the sea. This hotel is quite popular, with all kinds of nationalities, but there was no obvious favoritism towards Caucasians or discrimination against Chinese. Perhaps because I'm someone with strong boundaries, every staff member I encountered smiled and nodded in greeting, which even made me feel a bit shy; there was no coldness. The hotel's location is excellent, very close to the Blue Mansion. You can go for a city walk when you step out – still highly recommended!
YYanne DjieWe had a wonderful stay at this hotel. The room was spacious with a beautiful view, and the private beach made the experience even more special. The hotel facilities were great, and the service was excellent throughout our stay. Breakfast was also very varied and enjoyable.
When one of our rooms had an issue, the hotel responded quickly and handled it very well. They provided us with a new room, upgraded it, and even gave us a complimentary gesture.
Thank you, Angsana 🙏
QQiufengqiuyeAlthough the hotel opened in 2014, the rooms' facilities and cleanliness are still very well-maintained. The shower has great water pressure, making for a very comfortable bathing experience. The pillows in the room were a bit uncomfortable for me – too high and too springy. The bed was large and the mattress was very comfortable. My room didn't come with bathrobes. It was quiet at night, and the air conditioning in the room was strong. Directly opposite the hotel is a large shopping mall, and a big supermarket is not far away. It's also within walking distance to various attractions. The infinity pool is excellent, with a good long lane for swimming. Breakfast is served from 6:30 AM to 10 AM, and the food selection is substantial and fitting for a 4-star hotel, offering everything you'd expect.
GGuest UserThe location is nearby kek lock si temple and penang hill very good for me to stay.The room also nice but I saw the ant and they give one cup to drink for coffee.Thanks
MMaboThe hotel's location is decent. Since I mainly used taxis to get around, finding food was easy with plenty of options nearby, plus convenience stores for drinks and snacks. The hotel definitely shows its age, but it's clean enough. There are coin-operated washing machines and free restrooms on the ground floor. Using Grab for taxis was very convenient and reasonably priced. It was easy to get to places like the Botanical Gardens, Kek Lok Si Temple, Penang Hill, or the ferry terminal – luckily, there's only one ferry terminal in Penang, so no getting lost there.
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