I had a pleasant stay at this hotel. I've always wanted to try this Hotel since i was a child, because i once sent my mom for course. The staffs were all so friendly, i've got a free upgraded room. They have an amazing breakfast spread (better come down early because the foods are plenty!). My kids (and myself) enjoyed the pool. Definitely a worth visit. They have decorated a beautiful kolam too!
Regular visitor to Penang, about 5 times per year.
First time staying in this hotel and I must say it is the best in terms of location, especially for foodie like me. Yummy is everywhere once I step out of this hotel.
Only downside, there is no bedside power point to pluck in to charge my phone. So every time a notification tone comes in, I gotta get out of bed to go check on it.
Other than that, all is excellent.
Attach a couple of photos on the most popular food just along the street outside the hotel.
The hotel is located just opposite Komtar and is very close to a lot of eateries, restaurants and coffee shops. The room is very clean and bathroom toiletries are quite complete, as well as iron n ironing board, hair dryer. All the staff are very friendly n helpful n always greets with a smile. Buffet breakfast spread is very nice too. Totally enjoyed our stay there. Will definitely stay there again during for our next visit.
JEN Penang Georgetown: Central, Seamless, and So Worth It 🌇✨
Tucked right beside 1st Avenue Mall, JEN Penang nails the location game-smack in the heart of Georgetown with everything at your doorstep.
We booked the family room, which came with a comfy sofa bed, a bidet-equipped bathroom, and a bathtub for those post-walk wind-downs. The buffet breakfast? Generous and delicious. But what truly stood out was the service-warm, proactive, and personal.
They even WhatsApped us pre-check-in to see if we needed anything extra. And the cherry on top? A free late checkout at 2pm, no questions asked.
✅ Prime location
✅ Family-friendly rooms
✅ Thoughtful service touches
✅ Buffet breakfast bliss
✅ Seamless digital check-in
Verdict: A must-stay. Already planning our next visit.
Shangri-La Golden Sands truly embodies relaxation, with a welcoming atmosphere, friendly staff, and a laid-back charm. The food is excellent, the beach is beautiful, and guests also enjoy the convenience of a complimentary shuttle service to downtown Georgetown via Jen Hotel.Kudos to them!
Excellent Family Experience at Parkroyal Penang Resort
Our recent stay at Parkroyal Penang Resort was truly enjoyable and memorable. From the moment we arrived, every staff member — from the parking guards and bellmen to the café, restaurant, pool, and housekeeping teams — was genuinely friendly, helpful, and welcoming.
Special thanks to Ms. Elita and Ms. Hema for their warm hospitality during check-in and clear explanation about the resort facilities. Appreciation also to Ku Irham, who patiently showed us several room options and helped us choose the most suitable one for our family. The view from our room was lovely — I could watch my child playing in the pool below and still enjoy a nice beach view.
Grateful to Mr. Alfizan, the bellman, for his kind help with our luggage, and to the Chinese housekeeping lady (Level 2 near the kids’ pool) for her thoughtful reminder to keep our balcony door closed when monkeys were around — such great attention to detail!
We also truly appreciated the complimentary birthday cake for my wife. It was a wonderful gesture that made our stay extra special.
Breakfast was delicious with plenty of choices, room was clean and cool, and the atmosphere throughout the resort was relaxing and family-friendly.
Highly recommended for families looking for a warm and welcoming beach resort in Penang. We’ll definitely come back again!
It is more budget friendly hotel for families. It's basic, but adequate.
Reception is too big and void of furniture and decor.
I was given a corner room with door opening to the side away from corridor, though it made room smaller, but it was good as it prevented light spill underneath the door, and noise from noisey neighbors.
Only partial view of the sea, as very high rise condos infront of hotels took all the prime estate.
The shower is too near the glass panels and hot water doesn't work the maintenance guy have to come on 2 days to get it right. I hate the cold shower.
The AC is cold, newly renovated, but noisey.
TV channel is not the best, get to watch very old movies, like 60s.
Breakfast is Buffett style, not the 5 star hotel type, but still a good spread.
Didn't use the pool but it's fun for families.
Getting to the beach is thru lifts on the 7th floor, which brings you down to 1st floor to beach, but access is only from 8am to 8 pm. Signage is no good.
Wouldn't stay here again, though cheaper, but too basic, it's a watered down Holiday inn.
The check-in process was quick. The reception staff on duty were very friendly. The room was quite okay and clean. Facilities are minimalist. Daily rooms housekeeping are available. The location is quite close to Komtar.
Great service from the reception, especially Mr. Sri
Restaurants, Chulia streets where most pubs are located are all within walking distance.
A bit tricky to find the hotel carpark as the entrance is under a shop house pillar with BIG word Honda at the side wall
Recommend to walk to Red garden food court, nice food and vibes with performance
I had a wonderful 3-night stay at AC Marriott Penang. The bed was incredibly comfortable, with soft linens and those long pillows I absolutely love! The room was spotless and well-kept throughout my stay.
What truly stood out was the warm hospitality from the front desk team — they were welcoming from the moment I checked in, even recommending a nearby massage spa along with their preferred masseurs. I was genuinely impressed that despite only a brief encounter at check-in, they remembered my name every time I passed by.
Small gestures like that made the whole experience feel extra personal. Highly recommended!
Very Good
622 reviews
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GGuest Userthis hotel is good overall, but when we arrived, they told us that we didn't have a booking with them and they couldn't locate our booking and details. the room was also said to be taken, and they are waiting for a cancellation in order to get our room. There is a lot of confusion among staff. some visitors were told to leave their rooms once they have entered. we waiting 1 hr 30 min to get our room. so check in was at 4.30pm. parking was also very inconvenient, as we had to park at the basement, which was impossible to even get one if you came into the hotel late and a T&G card was also needed to get validated before leaving the hotel if we wanted a free spot. Room was very spacious and clean. the tea and coffee was hard like its never been changed.
JJohnsonYeohGreat service from the reception, especially Mr. Sri
Restaurants, Chulia streets where most pubs are located are all within walking distance.
A bit tricky to find the hotel carpark as the entrance is under a shop house pillar with BIG word Honda at the side wall
Recommend to walk to Red garden food court, nice food and vibes with performance
CCSMORIONRegular visitor to Penang, about 5 times per year.
First time staying in this hotel and I must say it is the best in terms of location, especially for foodie like me. Yummy is everywhere once I step out of this hotel.
Only downside, there is no bedside power point to pluck in to charge my phone. So every time a notification tone comes in, I gotta get out of bed to go check on it.
Other than that, all is excellent.
Attach a couple of photos on the most popular food just along the street outside the hotel.
GGuest UserThe hotel has a good location. The room is medium-sized, decent enough to stay in. The bathroom amenities are nice — the shampoo and shower gel smell good and seem to be of good quality. However, there’s no toothbrush provided, and only one thin, old towel that’s been used for quite some time, though it was clean enough.
I’d deduct points for cleanliness, as it seems they only clean the frequently used areas such as the bed, table, and floor. The shelves and drawers still had dust, and the bedside table was also dusty. In my room, the sofa had a very strong unpleasant smell, like old urine, with visible stains — I didn’t dare to use it. There was also a strange smell in the room, not quite like perfume, and it took a while for my nose to get used to it.
Overall, it’s acceptable for a short stay, but there’s definitely room for improvement.
CChunnuanhuakaikaixindaolaoI really liked the hotel's distinctive style and its rich sense of history. This was the priciest hotel on my trip to Malaysia, and also the one I was most looking forward to. Overall, I felt it offered good value for money, despite a few minor drawbacks.
Firstly, the front desk staff were very friendly and welcoming during check-in, but unfortunately, they didn't speak Chinese, which made communication a bit challenging. Thankfully, a Chinese-speaking service was available via phone later on.
Secondly, the room was very spacious, particularly the bathroom, which was incredibly roomy. The double vanity sinks were convenient, but the twin beds were surprisingly small and felt completely out of proportion with the otherwise large room.
Thirdly, the hotel's ambiance was excellent and very quiet. The sea view from our room was beautiful, and the infinity pool was unforgettable. However, staying in the Victory Annexe meant we couldn't access the Heritage Wing's pool, which prevented us from fully enjoying all of the hotel's facilities and scenic views.
Fourthly, the hotel's location was superb. It's right by the sea and also very close to major central attractions, making it convenient for sightseeing and exploring local culinary delights.
Fifthly, the hotel's breakfast was fantastic, offering a wide variety of dishes with high-quality ingredients. The ice cream was particularly delicious!
A special thank you to the hotel for the thoughtful welcome gift. If I visit Penang again, I would definitely consider staying here.
WWenwuThe hotel is located in Teluk Bahang, furthest away from Batu Ferringhi Beach, offering excellent privacy and a peaceful environment. The room was spacious, clean, and comfortable, and the two swimming pools were great for relaxing. Although the beach area is small, it was still pleasant, and the breakfast variety was acceptable. However, the hospitality could be improved. I arrived at 1:30 PM and was informed that the room was not yet ready, and the receptionist would call once it was. Unfortunately, when I returned after 2:30 PM, the receptionist was missing, and I later found out that the room had already been ready for some time. Additionally, no welcome drink was offered upon arrival or during check-in. Overall, while the stay was comfortable and the facilities were good, the service experience was disappointing.
GGuest UserThe hotel is located just opposite Komtar and is very close to a lot of eateries, restaurants and coffee shops. The room is very clean and bathroom toiletries are quite complete, as well as iron n ironing board, hair dryer. All the staff are very friendly n helpful n always greets with a smile. Buffet breakfast spread is very nice too. Totally enjoyed our stay there. Will definitely stay there again during for our next visit.
GGuest UserThe hotel location is good; close to the famous temple Kek Lok Si and Penang Hill as well as many coffee shop, food market and small restaurants.. but the hotel looks worn out and only the very basic are provided. The hotel does not provide breakfast.
Lobby area has an unpleasant smell (coming from the drainage just outside the hotel main entrance. Hope they could do something about it as it’s not appealing at all for the hotel.
We stayed for 2 nights but no housekeeping was done. No hand towels, only 2 bath towels that looks very old though still clean.
Staff at the reception counter were quite helpful.
On the whole, for the price it’s still worthwhile.
AAnonymous UserExcellent Family Experience at Parkroyal Penang Resort
Our recent stay at Parkroyal Penang Resort was truly enjoyable and memorable. From the moment we arrived, every staff member — from the parking guards and bellmen to the café, restaurant, pool, and housekeeping teams — was genuinely friendly, helpful, and welcoming.
Special thanks to Ms. Elita and Ms. Hema for their warm hospitality during check-in and clear explanation about the resort facilities. Appreciation also to Ku Irham, who patiently showed us several room options and helped us choose the most suitable one for our family. The view from our room was lovely — I could watch my child playing in the pool below and still enjoy a nice beach view.
Grateful to Mr. Alfizan, the bellman, for his kind help with our luggage, and to the Chinese housekeeping lady (Level 2 near the kids’ pool) for her thoughtful reminder to keep our balcony door closed when monkeys were around — such great attention to detail!
We also truly appreciated the complimentary birthday cake for my wife. It was a wonderful gesture that made our stay extra special.
Breakfast was delicious with plenty of choices, room was clean and cool, and the atmosphere throughout the resort was relaxing and family-friendly.
Highly recommended for families looking for a warm and welcoming beach resort in Penang. We’ll definitely come back again!
EEric07We had a pleasant stay at OZO Hotel Penang. The breakfast spread was delicious with plenty of variety, and the location is very convenient — close to many attractions and eateries.
The service was warm and attentive, making our stay even more enjoyable.
One small downside: the TV kept hanging and the Wi-Fi could be stronger. Hopefully, this can be improved for future guests.
Overall, a good stay and we’d be happy to return!
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