This is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others
There is a swimming pool. The room is very old, very, very old. The swimming pool is beautiful, the environment is OK, and it is not far from the sea.
If you want to see the sea, you should stay in a house by the sea.
Wonderful hotel - great location and also the facilities are great.
The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. )
Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible.
the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen.
the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
The whole resort staff are very friendly and nice. The breakfast and dinner are really good with a wide variety of choices . However , the rooms and amenities need a bit of refurnishing as it starts to see slightly dated. The toilet needs to be cleaner as there seems to be some hard white spots appearing on the levers. The entertainment room also needs to be maintained.
Overall , we still had a good stay nevertheless
The room facilities are old and the toilet is easily clogged. The swimming pool is not very clean. The advantages are that the beach is wide and beautiful, the price is cheap, and the cost performance is very high. The beach is full of crabs at night.
Yes, there is air conditioning. Breakfast is OK, there are many baobab trees inside.
A little left is the congo river, you can take a boat, it should be beautiful if it is sunny
Not very easy to find but it was worth it. Very professionally led by a German couple. The rooms are sensational, everything is new and extremely generous (65m2) and we had a large balcony with great views into the Urwald. Every detail is true, comfortable large bed, large armature with rain shower and great breakfast, friendly staff. The air conditioning is charged separately with $15 per day, but now at the end of June we didn't need. The hotel is not on the beach, it is quiet and feels like at home. We were absolutely satisfied.
Das Hotel könnte mit etwas mehr Anstrengungen ein wirklich gutes Haus sein! Es liegt nahe am Strand auch wenn der Weg dorthin etwas beängstigend sein kann.
Es gab leider nicht immer Wasser in der Dusche und man musste manchmal am Abend oder am nächsten Morgen duschen gehen. Das Internet/WIFI ist sehr instabil und ohne kein TV.
Ich war im Winter dort und das Hotel war leer bis auf wenige Zimmer. Un den letzten zwei Tage gab es keinen Kaffee mehr und ich wollte meinen Filterkaffee an der Kaffeebar selber kochen! Jedoch die Kaffeemaschine war voll mit Kaffeesatz und dieser war verschimmelt. Auch der Gesamteindruck war ehrlich gesagt ziemlich negativ.
Ob ich wiederkommen würde, denke ich eher nicht.
When you stay at Pinewood Beach Resort and Spa in Diani Beach, you'll be on the beach, within a 5-minute drive of Galu Kinondo Beach and Kaya Kinondo Sacred Forest. This beach hotel is 3.5 mi (5.6 km) from Diani Beach and 31.2 mi (50.2 km) from Nyali Beach.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. If you're looking for recreational opportunities, you'll find an outdoor pool and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge). If you'd like to spend the day shopping, you can hop on the shuttle (surcharge).
All-inclusive rates are available at this hotel. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities. Satisfy your appetite with international cuisine at Bahari Restaurant, one of the hotel's 4 restaurants. Need to unwind? Take a break at the bar/lounge, the beach bar, or the poolside bar for a tasty beverage. English breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-in. Event facilities at this hotel consist of a conference center and a meeting room. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Make yourself at home in one of the 59 air-conditioned rooms featuring minibars. Rooms have private balconies. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and bathrobes.
Its a great location and service is good but learned in my stay that I could have gotten better for the price I paid there but overall it great
Very Good
56 reviews
8.8/10
Price from
£165
per night
Check Availability
See All Hotels With Parking in Kwale
Recent Reviews for Kwale Hotels
See all
8.0/10
Very Good
AAnonymous UserThe whole resort staff are very friendly and nice. The breakfast and dinner are really good with a wide variety of choices . However , the rooms and amenities need a bit of refurnishing as it starts to see slightly dated. The toilet needs to be cleaner as there seems to be some hard white spots appearing on the levers. The entertainment room also needs to be maintained.
Overall , we still had a good stay nevertheless
GGuest UserWonderful hotel - great location and also the facilities are great.
The only issue is when the hotel is full - there are insufficient Beach towels. it doesn't help that most people take more than expected ie 3/4 more per person rather than one per person. We had to wait the whole day to get a clean towel. ( speaking to other guests - they collected their towels @ 7.30am or the night before...) . Would recommend that management bring in a CARD system for beach towels so that everyone has an equal allocation( when it is not full you can revert to the current system. )
Guest relations ( Marcia) is amazing and recommend speaking to her about anything local. She can advise you and help whenever possible.
the biggest positive is the FOOD - it was amazing and the freshest of the cooking was visibly seen.
the bar was quick to respond to drinks orders. the only issue is the amount of paperwork they need as most guests are on All- inclusive yet it was requested that the room number be given every time you ordered a drink. Perhaps management can review this? let the staff see the BANDS to decide which needs food orders or not
AAmyLCThis is our 4th visit to Papillon. The staff are amazing here. The animation team have such energy, the water aerobics is like nothing else. Everyone is always busy working, from the gardeners to the housekeepers to the pool attendants. Joseph and Raphael on the bar were excellent as always. Abdullah the pool attendant is always on hand with towels and keeps the pool clean. The rooms are always kept super clean with fresh linen and bottled water daily. The rooms now have a fridge and kettle (but you need your own teabags etc). The food and drink is great, lots of choices. The beach is stunning with pure white sand. Love this hotel and recommend to others
AAnonymous UserOlder hotel located directly at the beach. Unfortunately, the restaurant staff lack basic training, the food quality is just average.
The monkeys and birds sometimes help themselves from the guests' plates. Other hotels in a similar situation deal with this annoying problem in a better and more professional way. Basic drinks and ice cubes are often missing. The fridge was missing in the room and the cell phone system didn't work either.
For a so-called four-star hotel with a corresponding price, one can expect a lot more in all respects. than just smiling staff. Unfortunately not to be recommended.
AAnonymous UserAverage hotel....since the first day of my arrival, neither the TV nor the WIFI worked in my room. Furthermore, the inside of my suitcase was soiled by a forgotten wet and dirty cleaning cloth from the maid. Every day I heard the hackneyed words <sorry> over and over again. In the end, I couldn't hear those words anymore. I left the Neptune Paradise with a big disappointment...
GGuest UserDas Hotel könnte mit etwas mehr Anstrengungen ein wirklich gutes Haus sein! Es liegt nahe am Strand auch wenn der Weg dorthin etwas beängstigend sein kann.
Es gab leider nicht immer Wasser in der Dusche und man musste manchmal am Abend oder am nächsten Morgen duschen gehen. Das Internet/WIFI ist sehr instabil und ohne kein TV.
Ich war im Winter dort und das Hotel war leer bis auf wenige Zimmer. Un den letzten zwei Tage gab es keinen Kaffee mehr und ich wollte meinen Filterkaffee an der Kaffeebar selber kochen! Jedoch die Kaffeemaschine war voll mit Kaffeesatz und dieser war verschimmelt. Auch der Gesamteindruck war ehrlich gesagt ziemlich negativ.
Ob ich wiederkommen würde, denke ich eher nicht.
Ccalvin mandelaExcellent, soothing, with elegance . Wonderful room service with amazing reception. Classic views of diani, well designed swimming pool and comfortable amenities around. Kudos to the entire team .I recommend to all who wish to have a perfect stay at diani. Thanks .
KKIKOohuoThe room facilities are old and the toilet is easily clogged. The swimming pool is not very clean. The advantages are that the beach is wide and beautiful, the price is cheap, and the cost performance is very high. The beach is full of crabs at night.
GGuest UserVery comfortable bed an excellent room air conditioning and shower.
Location is very good and staff are very helpful and friendly.
On the downside the breakfast choice offered is very limited and it’s WiFi is poor.
To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.
How do I get hotel deals on Trip.com?
There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.
Where can I find hotel deals on Trip.com?
Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.
How can I get lower prices for hotels?
Sometimes booking hotels midweek is cheaper, but it also depends on the season.
How many hotels are listed on Trip.com?
You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!
Can I cancel or change my hotel bookings on Trip.com?
It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.
How do I contact Trip.com customer support?
You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.