Mixed Experience – Some Great Aspects but Room for Improvement
We recently stayed at the Novotel Cambridge North and had a mixed experience. The hotel has a lot going for it—modern facilities, a good location just north of the city centre, and excellent breakfast options that really stood out. The pool area is great for kids, and the sauna and jacuzzi were enjoyable touches that added value to our stay.
However, there were a few letdowns. While staff were generally friendly, some follow-through was lacking—for example, we requested dressing gowns and slippers, and refills of the shower gel and shampoo which were promised but never delivered.
The hotel uses a strange single-use key card system for the leisure facilities, which caused repeated issues. Cards were frequently deactivated, leaving guests locked out of the pool and gym areas. We often had to rely on others to let us in, or vice versa, which became frustrating.
Also worth noting: there is no on-site parking available, which should be clearly stated in advance for future guests.
Overall, the hotel offers decent value for money, especially for families, and the convenient public transport links (bus and train) make it easy to get into the city. With some improvements in service and clearer communication, this could be an excellent place to stay
The room was simple and clean. At first I wondered why there was no mineral water, but later I found that the hotel lobby provided free sparkling water and purified water, as well as ice cubes, which was very user-friendly. The waiter was very friendly, the hotel was quiet outside, the environment was very good, and there was free parking.
Stayed 3 nights so that we could visit family and friends in the area. Booked a twin room which had adequate space for 2 of us and separate area with small table and chairs if needed. Beds were comfortable and the room was warm (once I was shown how to activate the heating) Unfortunately the bathroom was very cold as the hotel boiler needed repair so the radiator wasn’t working. Otherwise we had a pleasant stay. The hotel is quite dated and in need of an upgrade which is on the planning. The staff were super friendly and helpful, especially when I realised I’d left my own personal pillow on the bed. They tracked it down and a friend collected for me the next day. Definitely stay agin when next in the area.
Comfortable room. Clean. Little out of town.
Service good. Food good. Staff very friendly and helpful.
When booked bill stated price was £89:25 including VAT
However card charged £105 receptionist was very helpful when this was pointed out the following morning and agreed to make enquiries on my behalf and get back to me. I have yet to hear from company to discuss the reason for the overpayment. But guessing this may take a couple of days.
The hotel is located in the perfect place near Sainsbury’s and a lot of coffee shops. The interior design is modern and the service is perfect.
In my room, I have bedroom, bathroom and the living room with washing machine and kitchen. The setting is perfect and good for family.
This is a very old hotel, the hotel is a bit old, but the room is large, the hotel is good, the only drawback is that there is no elevator on the second floor, but the overall stay experience is still good, the best choice for family travel, facilities are also very good!
The hotel is located in the northern part of Cambridge, about a 15-minute walk from the city centre. The facilities appear well-maintained, and the interior decoration is charming, particularly in the restaurant.
However, the noise insulation is poor, and you can clearly hear footsteps and conversations in the hallway. It's unfortunate if you happen to encounter loud or inconsiderate guests, as the noise can be quite disruptive, especially late at night. If that happens, do call the front desk and they will try to intervene - but still, whether it will work highly depends on the behaviour of those guests.
GGuest UserFabulous stay in a great location. Only 10-15 minutes walk to the city centre.
The staff are incredibly helpful and polite.and the rooms have everything you could possibly wish for.
Breakfast was amazing with so many choices and quality items available.
Highly recommended and looking forward to returning.
GGuest UserMixed Experience – Some Great Aspects but Room for Improvement
We recently stayed at the Novotel Cambridge North and had a mixed experience. The hotel has a lot going for it—modern facilities, a good location just north of the city centre, and excellent breakfast options that really stood out. The pool area is great for kids, and the sauna and jacuzzi were enjoyable touches that added value to our stay.
However, there were a few letdowns. While staff were generally friendly, some follow-through was lacking—for example, we requested dressing gowns and slippers, and refills of the shower gel and shampoo which were promised but never delivered.
The hotel uses a strange single-use key card system for the leisure facilities, which caused repeated issues. Cards were frequently deactivated, leaving guests locked out of the pool and gym areas. We often had to rely on others to let us in, or vice versa, which became frustrating.
Also worth noting: there is no on-site parking available, which should be clearly stated in advance for future guests.
Overall, the hotel offers decent value for money, especially for families, and the convenient public transport links (bus and train) make it easy to get into the city. With some improvements in service and clearer communication, this could be an excellent place to stay
GGuest UserComfortable room. Clean. Little out of town.
Service good. Food good. Staff very friendly and helpful.
When booked bill stated price was £89:25 including VAT
However card charged £105 receptionist was very helpful when this was pointed out the following morning and agreed to make enquiries on my behalf and get back to me. I have yet to hear from company to discuss the reason for the overpayment. But guessing this may take a couple of days.
CChi YuThe hotel's location is excellent. I arrived around 1:00 PM, and the staff were very friendly and accommodating. They arranged for an early check-in, allowing me to store my luggage in my room and promptly begin my exploration of Cambridge.
GGuest UserTravelodge wouldn’t have been a bad memory except for TRIP that made it a horrible one for me , I definitely sure this would be my last dealing with them.
Here is my ordeal with Travelodge and TRIP.com, on arriving the hotel I discovered the hotel has no air conditioning and it was terribly hot in London, I immediately notified the hotel of my intention to check out which they agreed to and are willing to give me a refund , unfortunately the TRIP customer service kept going round and round with the situation inorder for them to make me finish my stay at the hotel even with the fact that I complained it wasn’t comfortable, to be honest the hotel did their best to ensure I get my refund but trip messed everything up, there was practically nothing they didn’t do to make sure I didn’t check out even when someone from the hotel spoke with them about their willingness to give me a refund this is the hotel Ass. Manager ( Mrs Gosia) .
I had a very terrible experience with trip and it is definitely going to be my last . I couldn’t sleep most of the night because of the terrible heat at night thanks to trip.
😞
SSpartanThe hotel is located in the northern part of Cambridge, about a 15-minute walk from the city centre. The facilities appear well-maintained, and the interior decoration is charming, particularly in the restaurant.
However, the noise insulation is poor, and you can clearly hear footsteps and conversations in the hallway. It's unfortunate if you happen to encounter loud or inconsiderate guests, as the noise can be quite disruptive, especially late at night. If that happens, do call the front desk and they will try to intervene - but still, whether it will work highly depends on the behaviour of those guests.
ZZack70I stayed at the Holiday Inn Cambridge during my visit – tucked away in a very quiet, wooded area outside the city. While it offered a peaceful environment and a decent breakfast to start the day ☕🍳, the location felt quite remote – especially at night, when it was eerily silent and surrounded by trees. 🌌🌳
The hotel itself was clean and comfortable, with friendly staff and all the basics covered. Just a heads-up: it’s quite a distance from central Cambridge, so be sure to plan your travel accordingly, especially if you're not driving.
#CambridgeStay #HolidayInnExperience #HonestTravel #Tripcom #TravelReflections
CCarcar IpThe hotel staffs are excellent included the check in staff,swimming pool receptionist,restaurant staffs, and the cleaner,I left my mobile phone when check out,I went to my car to search and when I returned to the lobby,a staff holding my phone and wait for me there.Grateful to them made my term break trip so impressed and will definitely go back if I had holidays,highly recommend
NNBWDespite the slightly tired looking exterior, this is an excellent choice if you want a hotel in Cambridge, with parking, and walking distance to the city centre. Our room was on the ground floor but facing the rear and was very peaceful. The room is quite small but everything worked, it was exceptionally clean and comfortable, and the shower water pressure was fantastic.
Breakfast, included in our package, was very very good. Plenty of choice and the cooked food was served on piping hot plates. Best of all, Jackie and Jan, the two wonderful ladies who served us. Actually they did more than serve, they made our breakfast memorable and warm. I hope these two ladies are well regarded by the hotel management, as we really want to return based upon their personal and very welcoming characters. Lovely, lovely ladies.
In case you didn’t realise, we thoroughly recommend this hotel.
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