We had a lovely stay at Mercure Nadi with our whole family and few friends! đ The service was great â the staff, especially the receptionists, housekeeping, waiters and waitresses, were warm, friendly, and attentive. The hotel also offers good facilities, and while it may not have the full amenities of a five-star resort, the people and atmosphere definitely made up for it.
My only complaint would be the bed â I wish it were softer, as I didnât get the best sleep over the past few days. đ Unfortunately, I didnât get the chance to enjoy the pool because of a packed schedule, but it looked really inviting!
Overall, a pleasant experience in Fiji. Vinaka! đş
The biggest advantage is the good location, very close to the port, suitable for passengers who don't have time to go to the outer islands to transfer for one night. The hygiene is OK, the facilities are a bit old, but considering that it is the cheapest hotel around the port, it can be tolerated.
Great stay at Nalagi, special thanks for the breakfast staff for such a pleasant experience. Room was very comfortable and spacious, and bathroom was very good, hot water shower was extremely good and functional. And the rooftop pool was absolutely gorgeous, great sunset and airport views. Great for families! About 5 mins walk to Nadi Plaza and $10 taxi ride to Nadi downtown. Overall, an excellent stay if youâre looking for something different to a resort. We enjoyed it because we were able to do some day trips and had plenty of choice for lunch and dinner:
One of the best ways to increase customer satisfaction and encourage more reviews from guests is by providing excellent customer service. Make sure your employees are well-trained and know how to handle any situation that may arise. They need to go out of their way to help visitors where they can, from personally booking tickets to scheduling itineraries for their stay. If any stressful events occur, they must know how to remain calm and deal with it swiftly. Making your guests the highest priority will ensure they leave with a positive lasting impression, and your reviews will reflect this.
This hotel is perfect for those who prefer to relax and enjoy their vacation at the hotel rather than spending time sunbathing on an island. The hotel boasts several restaurants with excellent food. My favorite room type was the one with direct pool access from the balcony. These rooms, situated on either side of the central garden, feature their own private, long pool, where you can watch the sunset. The facilities are relatively new. The sand on the beach is quite dark due to the black coral rocks, but since I'm not a fan of beach activities, this didn't affect my enjoyment of the holiday.
The location of the hotel is good. The surrounding museums, city halls, etc. and shopping in the market are all within walking distance, so there is no need to consider parking and transportation. Check out time is 11am, not 10am like most hotels in Nadi. There is no free wifi in the room, but there is in the public area. It is very convenient to go to the pool or beach chairs to rest and surf the Internet at night. The Fiji Museum is smaller than I expected, and just in time for some openings. The main exhibitions are not open. It is a pity that it is said to be fully open at the end of the year. The museum store is a bit hidden and not very eye-catching. The door is closed, but it is actually open. I bought 1 A painting of Tapabhu. When coming to Suva again, holiday inn will be the first choice
The location is a bit challenging to find even taxi drivers doesnt know how to locate it. When I booked the place I was not able to check in early thought the room that I booked has really good amenities and peaceful too.
The room was clean and comfortable. The kids were happy with the size. The kitchen was easy to use and had everything we needed. It's one of the Denarau hotels with easy access to the port, so I think it's a good choice for people staying on remote islands.
The hotel is in a great location, close to the airport, and offers excellent value for money. The rooms are clean. We had booked a pool-view room and were assigned one on the second floor, which I actually preferred to potentially getting too much sun, as can happen on some outer islands. The front desk staff were all very friendly, and you can even exchange currency directly there. Just through a nearby passage, you can catch a bus to the town center. Fair warning though, Fiji itself is quite rustic, haha, so you'll get to experience buses with no doors or windows!
The two-bedroom, one-living room room is very clean and tidy, and there is no problem walking barefoot on the ground. The apartment is conveniently located, and the Burger King 160 meters away from the door is open until 12:00 midnight. The shopping center about 200 meters away has local supermarkets and Western Union currency exchange; there are also Chinese restaurants and ATMs, and mobile phone card stores, everything is available. The boss and the boss lady are from Beijing. From picking up at the airport to recommending itineraries according to our requirements, they also helped us contact local drivers for chartered cars to play. They are very enthusiastic and thoughtful. The recommended trips are all very fun trips, and the recommended restaurants are also authentic and delicious, all of which are great. They also took us to the market to buy vegetables and seafood, which are cheap and good. Let our first trip to Fiji be fulfilling and wonderful. If you want to experience a real trip to Fiji instead of just playing in resort hotels and beaches, and donât know where Fiji is outside the hotel, this is a very good place to stay for Fiji tourism.
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AAakash SembeyGreat stay at Nalagi, special thanks for the breakfast staff for such a pleasant experience. Room was very comfortable and spacious, and bathroom was very good, hot water shower was extremely good and functional. And the rooftop pool was absolutely gorgeous, great sunset and airport views. Great for families! About 5 mins walk to Nadi Plaza and $10 taxi ride to Nadi downtown. Overall, an excellent stay if youâre looking for something different to a resort. We enjoyed it because we were able to do some day trips and had plenty of choice for lunch and dinner:
ZZhangzuxun1. It is relatively close to the airport, about 3 kilometers, and a taxi is about 20 Fijian dollars.
2. The internal environment of the hotel is good, and the guest rooms are equivalent to single-story townhouses.
3. There is a large outdoor swimming pool, but there was no water and it was not open during this check-in.
4. There is no restaurant. Meals need to be eaten at the coffee bar outside. There are no other restaurants nearby.
5. There is no drinking water or shampoo or shower gel in the room.
In short, it feels like itâs just a place to sleep.
MMeglou28The hotel is in a good location, however the WiFi doesnât reach the room. The curtains didnât shut all the way so it was hard to maintain privacy. There also isnât any food available to buy at the hotel. Bed was comfortable and I had a restful nights sleep.
GGuest UserGreat place to experience the real fiji people, culture and service.
Very friendly staff and always something going on , with the reef and walks , swimming etc plenty to do.
The food is very good , breakfast is very good and cooked to order, compliments to the Chef.
Dinner was also very enjoyable , portion size is large, and well received.
The Dinning room is well spread with larger groups down the bottom and individuals and families up the top , never felt too crampt or over whelmed.
Rooms were great not 5 star by any means but they don't try to be the rooms were very good nice mattresses good sleeping a shower inside and outside for something different.
The gardens are excellent with garden staff maintaining them constantly its a real bounus they do a wonderful job.
The Staff in general are great always smiling and open for a chat. They all help one another and make it a fun organised resort .
The Room staff who makeup and clean rooms are wonderful throughout the whole place nothing was a chore
The Gym i used everyday needs a bit of a spruce up needs a treadmill and a new workout bench but I made do and still did well.
A lovely lovely place for a holiday!
Don't hesitate to book as after a few days you'll ask why didn't you book for longer like we did.
HHermesmiffyI think the hotel overall is pretty good. The breakfast was good, the TAVU restaurant which serves grill food was excellent. The view from the hotel is definitely great. However, WIFI service has to be charged, the dinner buffet was disappointed and horrible, and more importantly the hotel itself is kinda old that the facilities in the room are broken or nearly broken. Definitely renovation is needed.
AAozhouyuminThe hotel is gorgeous, and the lagoon was absolutely full of fish! I'll definitely make sure to spend more time fishing next time! It's so beautiful! My parents really loved it. We even booked a room where we could fish right outside the door!
GGuest UserA very VERY strange experience here I must say.. I arrived at the 28 bed dorm room (even though trip.com said it was 10 bed) and there was no sign of any other life in the dorm at all. Most of the beds looked like they had been made months ago and nobody had slept in them since because they were covered in a layer of dust and dirt.. I went back to reception to ask what was going on and they said Iâm the only one booked in so I just accepted it as it was. However, later on when I was sitting the bar a member of staff approached me and told me I had been upgraded (because supposedly the dorms werenât clean due to a big group having checked out yesterday) so I ended up spending two nights in a luxurious Bure, the first night shared with someone else who was booked in for the dorms. The Bure was beautiful and spotless and I am very grateful for the upgrade. The outside shower was also very nice!
The breakfast was excellent with lots to choose from! Eggs, sausages, beans, bread, cakes, yogurts, fruit, multiple cereals, tea, coffee and juice, one morning there were pancakes.
The only downsides to this resort is they donât have any activities or excursions of their own and they direct you to the hotel further along - I did snorkelling there which costs $75 - the whole thing felt rushed in my opinion and the trip wasnât worth the money. We got barely any time in the water and there was no time to stop and observe anything, seemed like the guys on the boat just wanted to get it all over and done with as fast as possible.
GGuest UserThis is not up to standard with a 5-star resort. Overall itâs a nice stay, but overpriced and donât go expecting 5-star luxury. It unfortunately has not kept up with the maintenance it has needed over the years.
Negatives
- had aircon issues and slept without aircon, they moved us rooms to fix this
- had a leak above our shower in both tooms
- fridge was broken in both rooms
- lack of pool towels for number of guests, tried getting a pool towel on multiple occasions to be told they were out. When we eventually got some they were stained.
- lack of snorkle gear for guests, we unfortunately couldnât snorkle because they were always out. We spoke to other guests who went and bought some because they couldnât get any either
- aircon in rooms is very loud
- internet access drops out constantly
- we couldnât watch tv as the internet was down for netflix on the tv and we were told we could only watch it on phones or ipads
- food menus in the room are dirty and falling apart
Positives
- most of the staff is really friendly
- adults only pool is calm and quiet
- good assortment of activities and things to do in the hotel
- staff is mostly helpful when you need things
We actually tried to refund the end of our stay so we could leave. I wouldnât recommend it to people and just know if you do stay here it is more like a 3 to 4 star resort.
GGuest UserThe location for this place is perfect, if needing to be near the airport. Itâs clean, comfortable and caters for budget travellers right through to family rooms. It could do with an upgrade with a few things but I guess that is exactly what is expected for a budget friendly airport located hotel.
GGuest UserI stayed here for two nights in a dorm, lodge 1. I had a top bunk and there wasnât a railing so I was pretty worried about falling out. Also there werenât any plugs inside the room - only one outside in the washroom area. Apparently the other dorm lodges do have plugs and railings though.
Food is only at set times but was pretty reasonably priced! I had the split pea soup for dinner one night (5/5!) and a veggie curry the following (3/5) and a veggie burger for lunch (4.5/5). Complimentary breakfast was pretty basic but good enough! They had soy and almond milk available.
There is a cute ethical shop/cafe nearby which is so nice but other than that I donât think thereâs much else within walking distance in terms of shops.
The resort had daily activities to get involved with which is a bonus!! The pool was also very nice and the beach is great for snorkelling!
My favourite part of the beach house was the shower in the washroom area attached to the dorm/lodge. It was an outside area but secluded and the shower pressure was insane!! And nice warm water. However, the toilet itself smelt pretty bad and I didnât dare go near it.
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