The resort is very conveniently located, just close to everything. Inside the resort precinct there’s a dive shop which is great for divers. The resort staff are very hospitable with great services. Plenty of free activities provided everyday including fire walk, kava ceremony and fish feeding etc. Tours can be booked through the tour booking desk at reception. Highly recommended for travellers looking for diving and other outdoor activities.
We booked with breakfast after checking with staff over the call , informed them we will leave at 5am and staff confirmed that they will serve the breakfast if we inform them during check in but even after informed no breakfast was provided.
Second and main thing, no wifi was provided so couldn’t get hold of with family during stay, my family tried multiple time ringing the front staff but no proper communication.
Tokatoka was an excellent choice for me as a customer TRANSITING through Fiji due to its ideal location to the airport. I used the trip.com app to do an online booking with a good deal literally minutes before enjoying a 10-minute walk from Nadi International Airport to the resort.
Was welcomed with a cool orange juice while waiting to check in at the counter.
Didn't have enough time to visit the whole resort as I was tired from the trip, but my observations and first impressions of Tokatoka are as follows:
1. Ideal location to Airport (walking distance)
2. Very friendly stuff with great customer service
3. Free airport transport transfer provided
4. Room could be better decorated (#114)
5. My Highlight: Great restaurant and bar area with amazing pool design. There's also a playground area for kids, which is a bonus.
Overall rating, 4.5/5 🙏🏼🇵🇬
Great stay at Nalagi, special thanks for the breakfast staff for such a pleasant experience. Room was very comfortable and spacious, and bathroom was very good, hot water shower was extremely good and functional. And the rooftop pool was absolutely gorgeous, great sunset and airport views. Great for families! About 5 mins walk to Nadi Plaza and $10 taxi ride to Nadi downtown. Overall, an excellent stay if you’re looking for something different to a resort. We enjoyed it because we were able to do some day trips and had plenty of choice for lunch and dinner:
The room was clean and comfortable. The kids were happy with the size. The kitchen was easy to use and had everything we needed. It's one of the Denarau hotels with easy access to the port, so I think it's a good choice for people staying on remote islands.
This was the second time we have stayed at the Palms. Will definitely stay again in the future because it is so convenient to Port Denarau. The 2 bedroom apartment is spacious with 2 bathrooms , full kitchen and lounge. We had ground floor which had an outdoor seating area Higher floors had balconies.
We walked there from the Port after our 6 days in the Yasawa Islands.
I had a disappointing experience relating to service. My room had no wifi upon check in. I made the staff aware of this straight away, yet nothing was done until mid-morning the next day after I insisted it be resolved. All up I had to visit reception 2 times and call reception 5 times before they finally sent someone for a rather quick fix. When I called reception (outside of check in/out hours) often there was no answer. Furthermore, I paid for an oceanview room with 2 single beds, at check in I confirmed this was what I booked and requested that the room was not overlooking the pool. All these requests were ignored, and I was given a pool room with 1 bed, with no explanation for why.
While the staff are friendly (most hospitality staff across Fiji are), for a ”5” Star resort I found the service very lacking.
Facilities: High cost-effectiveness, good environment, large rooms
Sanitation: Fiji hotels are very clean
Service: Friendly service, convenient help in booking projects and boat tickets
A very VERY strange experience here I must say.. I arrived at the 28 bed dorm room (even though trip.com said it was 10 bed) and there was no sign of any other life in the dorm at all. Most of the beds looked like they had been made months ago and nobody had slept in them since because they were covered in a layer of dust and dirt.. I went back to reception to ask what was going on and they said I’m the only one booked in so I just accepted it as it was. However, later on when I was sitting the bar a member of staff approached me and told me I had been upgraded (because supposedly the dorms weren’t clean due to a big group having checked out yesterday) so I ended up spending two nights in a luxurious Bure, the first night shared with someone else who was booked in for the dorms. The Bure was beautiful and spotless and I am very grateful for the upgrade. The outside shower was also very nice!
The breakfast was excellent with lots to choose from! Eggs, sausages, beans, bread, cakes, yogurts, fruit, multiple cereals, tea, coffee and juice, one morning there were pancakes.
The only downsides to this resort is they don’t have any activities or excursions of their own and they direct you to the hotel further along - I did snorkelling there which costs $75 - the whole thing felt rushed in my opinion and the trip wasn’t worth the money. We got barely any time in the water and there was no time to stop and observe anything, seemed like the guys on the boat just wanted to get it all over and done with as fast as possible.
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AAakash SembeyGreat stay at Nalagi, special thanks for the breakfast staff for such a pleasant experience. Room was very comfortable and spacious, and bathroom was very good, hot water shower was extremely good and functional. And the rooftop pool was absolutely gorgeous, great sunset and airport views. Great for families! About 5 mins walk to Nadi Plaza and $10 taxi ride to Nadi downtown. Overall, an excellent stay if you’re looking for something different to a resort. We enjoyed it because we were able to do some day trips and had plenty of choice for lunch and dinner:
ZZhangzuxun1. It is relatively close to the airport, about 3 kilometers, and a taxi is about 20 Fijian dollars.
2. The internal environment of the hotel is good, and the guest rooms are equivalent to single-story townhouses.
3. There is a large outdoor swimming pool, but there was no water and it was not open during this check-in.
4. There is no restaurant. Meals need to be eaten at the coffee bar outside. There are no other restaurants nearby.
5. There is no drinking water or shampoo or shower gel in the room.
In short, it feels like it’s just a place to sleep.
BBeandeaOn arrival the check in went smoothly. In the room there were no towells, or kettle? There were sachets of Coffee, Tea, sugar & milk creama. I went to make enquiries at reception they were checking in a large group. Close by I saw & went to the room-service laundry room, they quickly brought me what was needed, and apologized for the inconvenience. The room is dated as in previous comments, but it is clean, with clean sheets on the beds & very comfortable. Good reception on the TV. Shower altho dated was warm and had a strong water flow. Pool was clean, a little cold but was good enough for hubby to have a little dip. Efficient car parking space.
There is no restaurant here but they quickly recommended visiting Gateway Hotel next door, we went there for Breakfast & Lunch it was amazing at Gateway they had 2 local gentlemen singing with guitars, serenading the guests” just beautiful”
We requested a late check out till 5pm cost us $10 an hour $60 11am-5pm. At first when I asked reception for a late check out she said $10 an hour, I said ok, she then said oh no its $30 an hour cash??? Really?? She then said come back in the morning and check with reception???? which we did and were promptly told $10 an hour and can be paid via cash or credit card. We were given a receipt on request.
Situated 2nd Closest Hotel to the Airport. we had a rental car but it is in Walking Distance from the Gateway Hotel, and the Gateway Hotel is just across the road to the Airport and closer to the Airport than the Trans International Hotel.
We used Google Maps, to guide us to the Hotel, it rarely gets the destination wrong, but it did this time it guided us to a Hotel furtherest away from The Airport. So its not at The Big Red Maroon coloured Hotel, its in between & closer to The Gateway Hotel.
If you can afford the extra cost, then stay at The Gateway it has a beautiful flow there on entry. Plenty of car parking. Beautiful restaurant, ovely friendly attentive staff. The sour cream for the wedges tasted & looked like standard cream from a bottle? I advised the waitress she took the small dish away and came back with exactly the same thing??? They need to change their brand of sour cream, if that was indeed sour cream. Cost $91 NZD at Trans International and about double the amount at Gateway.
After checking out we went back nextdoor to Gateway to relax, be serenaded and wait for our late flight.
GGuest UserWell the staff and people are all to accomodating. Lovely people , helpful and try very hard. Friendly and do their best. Rooms are dated and need maintenance, they were half empty so perfect time to do a room at a time. The bed has been turned around from the side of the room to the middle. Good outlook , but now no PowerPoints to charge phones etc. light switch you have to get out of bed to switch lights off at front door now. Configuration is out of whack. These need doing asap. No toilet roll holder. Just screw holes where it was originally. After complaining they fitting one. Shower head needed to move around to get wet. There are pack of dogs that frequent back of the resort. My first night I arrived 12 midnight. Dogs yelped and barked to 2am from what I know because I finally fell asleep. I told them about it. Seemed like they had some workers chase them away for a few nights. But there was 2 more nights the barking happened again. So 3 out of 6 night. Breakfast was good. But no bacon 3 days out of 6. Not on. Money exchange rate was awful. 1 to 1.30 Fiji. I actually went to resort up the road 1 to 1.42 , the taxi through the hotel was 30 Fiji dollars dearer than the rest. Example went to ghecko resort for dinner. 60 Fiji return trip taxi I booked. Hotel wanted 100. Need a profit but not accomodating guest very well. Booked outside all transport. Dinner was good assortment. But went out few times. Better cuisine outside. No wifi in the rooms or resort unless you go to the front reception area. Big drama. Heard numerous people saying this is ridiculous and checked out early. One couple booked in. Went to there room. Ask at reception where’s the wifi. Told only available here in reception. They said check us out now. We are going elsewhere. Could be a lovely resort. Staff workers are all there. Area and position is good. Just need management to get their stuff together. First is wifi immediately and then rooms maintenance
MMr Adam PorterIncredible hotel, fantastic location and super friendly staff. Great location if you’re looking to relax, Fiji time! Gym has everything you could need, cafe, restaurants, entertainment, gym, tennis courts, beach and they offer water sports and activities on campus as well as convenient and easy experiences to book. We even booked a day out and a boat came to the beach inform of our room and picked us up. Amazing place, safe to say we didn’t want to go home.
AAndyTraveling with family (2 adults + 3 kids) from USA. We had a great time there. Kids absolutely the pools/beach/soccer field/the grill/pizza restaurant by the pool. Very quiet, peaceful and beautiful. We have been to Tahiti before and found this Marriott Momi Bay is even more relaxing, romantic, and picturesque than Tahiti. But there are also some cons: 1) the location is in the middle of nowhere (though no so far from Nadi). So once you are there, you will be pretty much stuck there; 2) food at the main restaurant is just average. They have an Asian food section for breakfast/dinner buffet, but quite a joke (to our standards, as Chinese Americans). The fish bar is awesome but requires a bit of walking/buggy ride; 3) snorkeling wise, the fish is not as colorful as in Tahiti, but is still very good; and 4) the layout of our room (2 beds by the pond) is not so much different from an upscale city business hotel. Overall, if you are just looking for a relaxing time in a resort, this would absolutely be great place. But if you are looking for a new cultural/food/city adventure, this would not be the right place.
GGuest UserA very VERY strange experience here I must say.. I arrived at the 28 bed dorm room (even though trip.com said it was 10 bed) and there was no sign of any other life in the dorm at all. Most of the beds looked like they had been made months ago and nobody had slept in them since because they were covered in a layer of dust and dirt.. I went back to reception to ask what was going on and they said I’m the only one booked in so I just accepted it as it was. However, later on when I was sitting the bar a member of staff approached me and told me I had been upgraded (because supposedly the dorms weren’t clean due to a big group having checked out yesterday) so I ended up spending two nights in a luxurious Bure, the first night shared with someone else who was booked in for the dorms. The Bure was beautiful and spotless and I am very grateful for the upgrade. The outside shower was also very nice!
The breakfast was excellent with lots to choose from! Eggs, sausages, beans, bread, cakes, yogurts, fruit, multiple cereals, tea, coffee and juice, one morning there were pancakes.
The only downsides to this resort is they don’t have any activities or excursions of their own and they direct you to the hotel further along - I did snorkelling there which costs $75 - the whole thing felt rushed in my opinion and the trip wasn’t worth the money. We got barely any time in the water and there was no time to stop and observe anything, seemed like the guys on the boat just wanted to get it all over and done with as fast as possible.
GGuest UserThis is not up to standard with a 5-star resort. Overall it’s a nice stay, but overpriced and don’t go expecting 5-star luxury. It unfortunately has not kept up with the maintenance it has needed over the years.
Negatives
- had aircon issues and slept without aircon, they moved us rooms to fix this
- had a leak above our shower in both tooms
- fridge was broken in both rooms
- lack of pool towels for number of guests, tried getting a pool towel on multiple occasions to be told they were out. When we eventually got some they were stained.
- lack of snorkle gear for guests, we unfortunately couldn’t snorkle because they were always out. We spoke to other guests who went and bought some because they couldn’t get any either
- aircon in rooms is very loud
- internet access drops out constantly
- we couldn’t watch tv as the internet was down for netflix on the tv and we were told we could only watch it on phones or ipads
- food menus in the room are dirty and falling apart
Positives
- most of the staff is really friendly
- adults only pool is calm and quiet
- good assortment of activities and things to do in the hotel
- staff is mostly helpful when you need things
We actually tried to refund the end of our stay so we could leave. I wouldn’t recommend it to people and just know if you do stay here it is more like a 3 to 4 star resort.
KKenneth LALOTokatoka was an excellent choice for me as a customer TRANSITING through Fiji due to its ideal location to the airport. I used the trip.com app to do an online booking with a good deal literally minutes before enjoying a 10-minute walk from Nadi International Airport to the resort.
Was welcomed with a cool orange juice while waiting to check in at the counter.
Didn't have enough time to visit the whole resort as I was tired from the trip, but my observations and first impressions of Tokatoka are as follows:
1. Ideal location to Airport (walking distance)
2. Very friendly stuff with great customer service
3. Free airport transport transfer provided
4. Room could be better decorated (#114)
5. My Highlight: Great restaurant and bar area with amazing pool design. There's also a playground area for kids, which is a bonus.
Overall rating, 4.5/5 🙏🏼🇵🇬
GGuest UserI stayed here for two nights in a dorm, lodge 1. I had a top bunk and there wasn’t a railing so I was pretty worried about falling out. Also there weren’t any plugs inside the room - only one outside in the washroom area. Apparently the other dorm lodges do have plugs and railings though.
Food is only at set times but was pretty reasonably priced! I had the split pea soup for dinner one night (5/5!) and a veggie curry the following (3/5) and a veggie burger for lunch (4.5/5). Complimentary breakfast was pretty basic but good enough! They had soy and almond milk available.
There is a cute ethical shop/cafe nearby which is so nice but other than that I don’t think there’s much else within walking distance in terms of shops.
The resort had daily activities to get involved with which is a bonus!! The pool was also very nice and the beach is great for snorkelling!
My favourite part of the beach house was the shower in the washroom area attached to the dorm/lodge. It was an outside area but secluded and the shower pressure was insane!! And nice warm water. However, the toilet itself smelt pretty bad and I didn’t dare go near it.
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