We were amazed by the level of customer service, amenities provided and the cleanliness. We were so happy there, didn’t need to think of anything - everything needed was provided. And thermal pools are just perfect located just couple of minutes away from the chalet we were staying at. Highly recommend!
Breakfasts were excellent & staff genuinely friendly & very helpful. The apartment was perfect in every way. We would highly recommend this accommodation.
What an amazing place to stay. The detail is impeccable in every part of the hotel. The decor is beautiful and the rooms are so great. The only thing I would comment on are he pillows. They weren't very comfortable.
Very clean amenities, staff were very helpful. Community kitchen is a great idea and we’ll set out with all utensils needed to cook a meal. Would definitely recommend the Silver Fern to anybody.
We had a lovely stay at this resort. The staff were excellent, very polite and efficient. The facilities, including the golf club over the road, hot pools, gym and sports court were great. There was a real family atmosphere and early mornings and late nights were nice and quiet, so we could truly rest up. The dinner at the restaurant was eclectic and delicious, though we needed to book due to its popularity. Our only criticism would be the buffet breakfast that was overpriced with not much to choose from, so we only ate there once. Other that that, we will definitely return and recommend this place to others, particularly as a spring or winter resort location due to its hotpools.
Hotel location is very good to find, we are driving, so navigate over, just on the roadside, very easy to find, there are many parking spaces below. Because of personal negligence, the wrong day was set, it was originally impossible to cancel, and I found the wrong time when I checked in, but after the application, the order was cancelled for free. The foreign country was particularly touched. The front desk brother was still at the check-in and sent a bottle of milk, which was delicious. The sanitation is very clean, the moment I opened the door, I was very satisfied. What made me most satisfied was that the hot water and water volume were particularly large. There was a SPA bathtub in the bathroom. I didn’t try it without commenting. There was a small detail that must be praised. The shelf of the towel was actually heated, and the small objects and towels were hung overnight. It’s a bit far to go out to the concentrated restaurant and need to walk about one kilometer. The overall living is very quiet and very satisfied!
The hotel is in a quiet location, with simple facilities. There is no TV and private kitchen, only a public kitchen, which we think is not hygienic enough and useless. The good thing is that there are two breakfast and dinner restaurants next to it. The food in the COFFEE breakfast restaurant is very good, and the service is also very good. It is not expensive and worth tasting; However, Asians should be more careful when eating at Tomo Bar. We went there for more than an hour and we were not served. The three foreign tables that came later than us were served before us. After I confirmed that they served the dishes in the order of arrival time, I was very dissatisfied and went to find them. They saw that I was a little angry, and served all the dishes in less than two minutes. They threw the newspaper I ordered on the ground, and neither apologized nor gave me a new one. I gave them a five-star review on Google as soon as I went there. At this time, they only cleared the tableware for the foreign table, and pretended not to see the empty wine glasses we drank. At the end, there was no polite language when they went to clear the tableware. I think they can negotiate what kind of guests they don’t welcome and don’t charge us. We also hate to eat in places like them, which lowers our emotional value.
Staff is super friendly. I fell ill and couldnt left Auckland and because of the app policy, I couldnt get the refund but they still let my friends stay there instead of myself. And they were very pleased with stay. It was clean, had all the amenities needed for comfortable stay etc.
Easy check-in, staff are easily contactable. If you are arriving after front desk hours, just give them a call. Easily instructions will be given.
Room is spacious. TV has the lodge's netflix account, so you may want to check in early :))
Only concern is door lock is one-way, recommend owner to consider better locks since right outside of the room door is the car park.
Nice accommodation in a private house. The access code for the front door and the room door had to be requested over the phone. Since I had not yet activated a New Zealand SIM card, I drove to a coffee house that was open on Sunday and asked the employee to call the number provided on his phone.
Very Good
64 reviews
8.5/10
Price from
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GGuest UserWe had a lovely stay at this resort. The staff were excellent, very polite and efficient. The facilities, including the golf club over the road, hot pools, gym and sports court were great. There was a real family atmosphere and early mornings and late nights were nice and quiet, so we could truly rest up. The dinner at the restaurant was eclectic and delicious, though we needed to book due to its popularity. Our only criticism would be the buffet breakfast that was overpriced with not much to choose from, so we only ate there once. Other that that, we will definitely return and recommend this place to others, particularly as a spring or winter resort location due to its hotpools.
GGuest UserThe location was ideal.
Although we went to use the in room telephone, it was not connected, and there was no sign of a connection cable.....
We had an 11a.m. checkout when I reserved the room.
On the information sheet we got on arrival, check out was 10a.m.
When we quiered the conflict. The receptionist made it sound like she was doing us a favor 🤣
GGuest UserWe stayed as a family of 4 the rooms were emaculately clean, the beds were beautiful and very generous sizing, local milk in beauitful glass bottles connecting the local rural communiy was a great touch.All appliances were new and whisper quiet, which meant we all slept very well. Glenys gave us plenty of advice on where to take the children, local hot pools were a hit and the domain next door with playground gardens and basket ball courts for free family fun, the exploding geyser was great entertainment, very handy location to all the walking tracks up mt Te aroha, supermarket and shops easy walking distance from motel.
The service was second to none.
Rod and Glenys were amazing hosts who went above and beyond to make sure we all had the best stay.
We had car trouble, and they opened their garage and time to help us get back on the road forever grateful.Truely, beautiful caring people.
We will be back again soon and have told all our friends and family of our new favorite motel
YYUJUCheck in was smooth and quick but changed room twice to get everything right. Our first room had urine stains on the toilet, which means this room was not properly cleaned up. That was terribly disgusting to find these spots. Also, the smart TV in the first room didn't work. Our second room was find but has no bathtub as requested. Changed to the third room and finally get the okay one with great AC, working TV and cleanness. It was our first time stayed in a 5-star hotel in NZ and was surprised the standard is quite low compared to the other 5 stars in Asia. Has small heated pool accommodating 6 people max. Swimming pool and sauna were fine but steam room didn't work. Service okay and great breakfast. Will consider the other place next time.
GGuest UserThe accommodation was modern, immaculately clean, and provided a high level of comfort. The cleaning staff excelled, delivering service that surpassed expectations. Overall, the experience was positive. However, it would have been beneficial to be informed in advance that the check-in office is located offsite, requiring approximately a 4 minute drive from the main premises. This information would have streamlined the arrival process.
MManWe booked via a travel agent and fully paid. When we checked-in, the staff knew that we already paid via the travel agent. After we checked out, we are shocked that the hotel double charged the room fee to our credit card without informing us. The receptionists are apathy and unhelpful. We are disappointed with Novotel.
GGuest UserBasically, this hotel (inn) has everything you want, but the quality is not high. The biggest advantage is that it is very convenient if you are traveling by car. The fact that you can park your car at the door is very good. Don’t count the other things. , which is also good. There is a large supermarket opposite which is convenient for shopping!
Rreturn visitorA tiny motel, has basic amenities. Didn't know there's a communal kitchen until we were leaving.
It's a good stop over point, but most of the town closes either early or has long weekends, so make sure you have supplies beforehand. When we arrived there there was no reception, had a number and person to ring, the entrance is a bit tricky ”around the back”...yep that's exactly what it is.
WWendyWe were pleasantly surprised. The room was spacious, tidy, and really well presented. The bathroom was really big, and the shower was awesome. We were a bit worried about traffic noise as it's on a busy road and next to a BP station, but once the windows were closed, it was so quiet. You honestly couldn't hear anything. You do have to go to another motel to book inn, which isn't a problem, but it should be mentioned when you make your booking. Will definitely stay here again.
GGuest UserHygate Motel offers a quiet and clean environment that made for a comfortable stay. The room was spacious and well-maintained, with all the basic amenities conveniently provided. The bed was especially comfortable, and the location was close to shops and cafes. There was also ample parking space, which made everything more convenient. Overall, a highly satisfying experience for the price.
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