Breakfast was decent but a bit repetitive, so it would’ve been nice to have some different options on different days. The location was great and really convenient, but cleanliness could definitely be improved — the bathroom and cups weren’t properly cleaned. There’s no on-site hotel parking, and the alternatives were quite expensive. The most cost-effective option was Victoria Street parking, about a 5-minute walk away. The hotel charged $59 per night for Wilson Parking, but it came with limitations, which made things quite difficult. On the plus side, complimentary dental kits were provided, which was a nice touch.
We were really looking forward to our stay at this hotel, which is new, has a very central location, is very clean, and has a very-well equipped gym. These features were greatly appreciated.
Unfortunately, we encountered a few issues that affected our experience. Despite booking for three guests, our room was only prepared for two, and even after requesting additional amenities, they were not fully provided. The in-room phone was also not working, making it difficult to communicate with the front desk.
Housekeeping seemed inconsistent—our room was not thoroughly cleaned after the first night, with some items left out of place and the trash not emptied.
Additionally, when ordering a breakfast box for an early checkout, we were surprised by the lack of flexibility in food choices, as we could only remove items rather than substitute them. A bit more understanding from the staff in handling such requests would have been appreciated.
Lastly, we noticed that some of the buffet food tasted stale, and one of our family members felt unwell afterward. We’re not sure if this was an isolated incident, but it was a bit concerning.
Had a pleasant stay at this hotel. The staff was very friendly and welcoming, always ready to help. The location was convenient, making it easy to get around. The rooms were clean and well-maintained, adding to the overall comfort. A solid choice for anyone looking for a hassle-free stay!
Good location for dinning and exploring the city.
One problem is no car parking and just small 2 space for the valet parking service so it have to be wait quite long time.
Thoroughly enjoyed my stay here, the staff made everything a breeze for me. What I appreciated most was the check-in agent offering me a room upgrade with late checkout! This was generous and a welcome surprise. Stayed in a deluxe room on 26th floor with a lovely view of the Sky Tower and harbour. Bar on rooftop is great. My best hotel experience in New Zealand so far. Hotel is missing a pool, and no bathtub in my room. However, it’s great value overall. Thank you team!
thumbs up:
1/ location - right on the viaduct harbour
2/ room is spacious & with practical layout and furnishing
3/ nice to see beau the labrador, the ambassador of the hotel
4/ concierge staff mr kim was professional for addressing us
thumbs down:
1/ check in - checked in at about 3pm and waited for more than 40 minutes to have the room ready ... luggage wasn't even sent to the room and needed to wait for another 20 minutes
2/ housekeeping - an area needed big improvement ... it' was not up to park hyatt's standard ... missing replacing tea cups, wine glasses, body lotion, soap, slippers, water, and etc ... the floor was with dust after staying 9 nights ... soap dishes weren't cleaned everyday
3/ breakfast - so apparently short of staff and training ... there were times proper cutlery wasn't prepared when seated and needed to ask for it .. missing orders like cup of coffee and water
4/ guest services - please don't expect calls to be picked up timely
A great stay as always. Our fav place to stay in Auckland. Lovely staff, great facilities and location. Parking is $40 a night, nice and secure. Vic St car park is cheaper on weekends but not as safe.
The hotel exceeded our expectations in all aspects. Very friendly and professional staff members, from check in to breakfast.
The bed was very comfortable and I was so pleased to have feather pillows! Some bedside lights would be useful. The bathroom was spotless and the body products were very nice.
Big buffet breakfast, great coffee and egg station.
We expected a bed after a long flight, arriving in the middle of the night, we got so much more and will be back
This is the best hotel in Auckland. You can take a bus from the airport to Skycity and walk to the hotel in five minutes (you can see the entrance next to the white church). As soon as you enter the hotel, you will feel the warm and comfortable service. The hotel is not big, but very exquisite. There is a coffee machine and bread, fruit, cola and soft drinks in the lobby for free. Yogurt, croissant coffee and milk are provided free of charge in the morning. The bread is delicious! Because I am an InterContinental Platinum member, the check-out is delayed to 4 pm, which is just enough for me to go back to the room to rest after a day of shopping and go to the airport. The room is facing the Sky Tower and the harbor. There are ten rooms on one floor. It is super close to Queen Street, the casino, and the Sky Tower. There are several green supermarkets around. So, next time I go to Auckland, I must choose this hotel.
Great
42 reviews
9.2/10
Price from
PHP 6,561
per night
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7.0/10
RRobertThe outside of the hotel looks a bit crappy but the room is neat and clean.
The location is amazing because it is really super close to the airport and they offer shuttle service.
Service was good but there was no reception and had to go to the motel next door, but the staff there was very helpful.
AAnonymous UserOverall is fine, but hotel is inflexible in making some changes just due to we booked through trip.com. I bought a room for 2 nights in a separate bookings which the second night come with breakfast while the first night does not. Due to my flight schedule, I request to swap the breakfast to first night and is being rejected. Reason being I booked in separate booking and through agency, they couldn’t do any changes about it.
Well, this reason does not really sound convincing for me, because the breakfast is buffet style, is not a difficulty to add another 2 person in I guess. Yet I am not asking for free, I had paid for it.
王王All aspects of the hotel are acceptable, but please pay attention to the issue of refund
A deposit of 150 yuan is required at check-in. When you swipe your credit card, you are asked whether you want to spend or pre-authorize.
Check out to confirm that there is no loss deduction, and no refund will be seen after five days, call to ask, saying that the operation failed when refunding, and ask me if I have another card
I didn’t argue too much and provided another card number, but obviously, my card is always easy to use, and why not contact the customer if the refund fails? They have phone and email
Guests staying please keep the check-in date and room number, so as to avoid similar situations, you can make it clear
GGuest UserArriving at the international airport, we needed to depart the next morning on a domestic flight so opted to stay at the Gateway because it was on the route of the free bus with accommodation. $8 pp if no booking. The Hotel looked shabby from the outside, however was really surprised at how clean and comfortable the rooms were, we also dined in the restaurant, large portion, food, and reasonable prices would definitely stay again.
GGuest UserChecked in on Christmas Day. After checking in in the afternoon, the kids wanted to drink mineral water. The nearby shops were not open. May at the reception was very friendly and took out 2 bottles of mineral water from her car. Thank her very much. Because of her, I can give a good review to the hotel.
GGuest UserThe hotel exceeded our expectations in all aspects. Very friendly and professional staff members, from check in to breakfast.
The bed was very comfortable and I was so pleased to have feather pillows! Some bedside lights would be useful. The bathroom was spotless and the body products were very nice.
Big buffet breakfast, great coffee and egg station.
We expected a bed after a long flight, arriving in the middle of the night, we got so much more and will be back
DDoct MOHSIN ALIDelux room is perfect, staffs are cooperative, decent environment, highly recommended. Positive points pick/drop services are available.
Suggestions: try to check the room as queen room have shower tap issues ,small issues but hopefully solve it; also provide water , spoons in each room. Overall rate 5/5.
AAnonymous UserStaff at the front desk was really friendly. Also, loved that this hotel had the yellow bus service - which was really convenient after a long flight :)
Motel was decent and had all basic amenities. Thank you for the hospitality!
GGuest UserNice hotel, the room is very clean. I really appreciate to no mold stain in the bathroom. The maid comes to clean my room every single day and takes really good care of my teddy bear. Front staffs are friendly and helpful with information and service.
TTaylor Alicia JosephineBeing in town for an overnight staycation with attending to Auckland Cabaret Festival event, I thoroughly enjoyed the hospitality of Marsden Viaduct Hotel. My room was beautiful with a wonderful balcony view and bubble bath to pamper in as highlights. Within close walking distance to bars, restaurants and a captivating vista of the viaduct, it’s a wonderful way to feel elsewhere on holiday whilst being in the heart of the city. I’ll definitely stay here again and highly recommend.
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