A conveniently located hotel right next to the JR station. Rooms are clean, plenty of eateries & shopping within the vicinity. The beds are hard which will work for people who prefer harder beds. It’s also a short walk to the Kokura Castle. A great base for people planning to travel to the kitakhyshu region.
Good:
The location is great, close to Tenjin district, to subway and railway station. Many good restaurants around. I like the shared kitchen very much, all kinds of cookware are available.
Staffs are helpful, speak fluent English.
Bad:
I booked the Studio Corner room which has the balcony. The balcony is large, but I didn't use it at all. The room and washroom are quite small. I can hardly put anything in the wash basin area.
Hotel near Hakata,Fukuoka69.1% of visitors choose this area
MMarius Z2025.02.04
The hotel is near the central station, walking distance. The room is clean and nice. The only complaint is way too hot in the room and you can’t adjust temperature as it’s controlled centrally and you can’t open the window either, so I ended sweating for 2 nights 🤭 at least it had a good size bathtub to relax. The bed also very hard. Wasn’t the best sleep.
The location is great!!! There's also a Don Quijote nearby. But I don't recommend it if you're a light sleeper. I heard snoring that I've never heard before..ㅎㅎ The facilities are so great that I think it would be great for a 1-night stay. The shower room is spacious and clean for a single person, which is nice! They also give you pajamas. I think I'll go back for a 1-night stay again. I was very, very satisfied! It was cozy, so I slept well.ㅎㅎ
Beautiful environment, comfortable, large room, free coffee machine in the lobby, free parking if you drive, and a roadside station next to it where you can buy some fruits, snacks and souvenirs
Hotel near Hakata,Fukuoka69.1% of visitors choose this area
AAnonymous User2025.04.30
Excellent location. Good variety of buffet breakfast items, however lack of insufficient staff for food and utensils replacement and table cleaning. A long queue for entry and getting food. Green tea machines have been broken down for a few days, but no alternative individual tea bag provided. It needs to be improved.
My English level is poor. I can't communicate! There are too few hot springs without windows like a dense space to soak in hot springs! It's a bit far. It's hard to get to the hotel without a car!
Welcome coins can be used for free at soda machines, but not everyone has them! I didn't understand at all when I asked 😰
I originally booked this hotel by mistake but was pleasantly surprised by some aspects of my stay. Tthe location was quite far from Fukuoka, where I had intended to stay for a concert.
I arrived at the hotel around 11:30 AM–12 PM after an early morning flight, unaware that check-in wasn’t until 3 PM. When I approached the front desk, the receptionist—a young girl—gave me a strange look before informing me of the check-in time. The lack of warmth in her greeting was disappointing, especially compared to my experiences at other hotels in Japan.
The weather on February 6, the day of my arrival, was harsh—it was very windy as it was cold, and I had to walk from Seto bus stop to the hotel with two suitcases in freezing conditions. Exhausted from my flight and journey to Munakata, I had hoped for a more welcoming atmosphere. Instead, after a brief trip to a nearby Lawson to grab food, I returned to the hotel and waited in the lobby, as it was too cold to explore.
By 2 PM, fatigue took over, and I lay down on the lobby couch to rest. Despite dozing off in the cold lobby, no staff member approached me. The heating system inside the hotel was weak, and I kept waking up from the biting cold. At 2:30 PM, I heard guests checking in, which surprised me—no one had informed me that I could start checking in earlier.
When I lined up at the front desk, the same receptionist from earlier recognized me but seemed to push her colleague forward to assist me, which I found rude and unprofessional for a staff member at a four-star hotel. However, her colleague was kind and attentive. Since I speak Japanese, the check-in process went smoothly.
There was an error on my part regarding my booking—I had mistakenly reserved my stay until February 10 instead of February 9. I explained this at the front desk, and the staff member tried to help but apologized, as the booking was made through a third-party site and couldn’t be refunded. I understood this and simply wanted to inform them of my earlier departure.
The hotel itself is old but well-maintained. I stayed in a Japanese-style room, which, despite its age, was clean and comfortable. The air-conditioning unit was quite old, but amenities were available on the first floor. The hotel seems to be popular with families or tour groups. There are a lot of Korean guests as well. Even for a business hotel, customer service toward foreign solo travelers was severly lacking. It's embarassing to think that was the kind of training they gave their employees at a four star hotel. I'm writing this review while staying at Comfort Hotel, a cheaper chain of hotel but the omotenashi I received here is on another level.
There isn’t much to do nearby Mercure Munakata. The closest kaisendon restaurant was about a 30-minute walk away. Unfortunately, the weather during my stay was terrible—windy and snowy—so I didn’t explore much. There was a church (?) next to the hotel, but nothing else of note.
One of the highlights of the stay was the hot spring, which had both indoor and outdoor baths. I didn’t eat at the hotel restaurant, as the prices seemed high.
A free shuttle bus is available to Togo Station, but you need to inform the front desk of your preferred departure time in advance.
I didn’t take many photos of the hotel itself—there wasn’t much worth capturing besides the bath, where phones aren’t allowed.
Would I stay here again? No.
Would I recommend this hotel? No, especially not for solo foreign travelers.
I read on the internet that the walk is about 15-20 minutes
But it turned out to be uphill
It would be better to have a car
Because I arrived very late and luckily the hot spring was closed at 11
It can still be soaked
He soaks in the hot springs from 6-9am, I can't remember how many-11pm
I ate cup noodles at night, but I didn't have chopsticks
Ask the information desk they provide chopsticks☺️
The room is ok big enough to fit two large suitcases flat for packing
The hotel also has a comic room for karaoke
It's really good
I didn't know there was a shuttle bus until I left the next day
The driver happened to see me pull the car down
Told us to wait a while on the Shuttle Bus
It's really super good 🥰
Forgot to take pictures 😅
The location was good and the facilities were clean and nice. The parking lot was large and easy to park. Breakfast was included, which was great. There was also a large bathhouse, which was great for relieving the day's fatigue. It was near the station, so there were many convenience stores and restaurants, making it convenient for eating.
Very Good
73 reviews
9.2/10
Price from
PHP 1,361
per night
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8.6/10
MMaki DinhI originally booked this hotel by mistake but was pleasantly surprised by some aspects of my stay. Tthe location was quite far from Fukuoka, where I had intended to stay for a concert.
I arrived at the hotel around 11:30 AM–12 PM after an early morning flight, unaware that check-in wasn’t until 3 PM. When I approached the front desk, the receptionist—a young girl—gave me a strange look before informing me of the check-in time. The lack of warmth in her greeting was disappointing, especially compared to my experiences at other hotels in Japan.
The weather on February 6, the day of my arrival, was harsh—it was very windy as it was cold, and I had to walk from Seto bus stop to the hotel with two suitcases in freezing conditions. Exhausted from my flight and journey to Munakata, I had hoped for a more welcoming atmosphere. Instead, after a brief trip to a nearby Lawson to grab food, I returned to the hotel and waited in the lobby, as it was too cold to explore.
By 2 PM, fatigue took over, and I lay down on the lobby couch to rest. Despite dozing off in the cold lobby, no staff member approached me. The heating system inside the hotel was weak, and I kept waking up from the biting cold. At 2:30 PM, I heard guests checking in, which surprised me—no one had informed me that I could start checking in earlier.
When I lined up at the front desk, the same receptionist from earlier recognized me but seemed to push her colleague forward to assist me, which I found rude and unprofessional for a staff member at a four-star hotel. However, her colleague was kind and attentive. Since I speak Japanese, the check-in process went smoothly.
There was an error on my part regarding my booking—I had mistakenly reserved my stay until February 10 instead of February 9. I explained this at the front desk, and the staff member tried to help but apologized, as the booking was made through a third-party site and couldn’t be refunded. I understood this and simply wanted to inform them of my earlier departure.
The hotel itself is old but well-maintained. I stayed in a Japanese-style room, which, despite its age, was clean and comfortable. The air-conditioning unit was quite old, but amenities were available on the first floor. The hotel seems to be popular with families or tour groups. There are a lot of Korean guests as well. Even for a business hotel, customer service toward foreign solo travelers was severly lacking. It's embarassing to think that was the kind of training they gave their employees at a four star hotel. I'm writing this review while staying at Comfort Hotel, a cheaper chain of hotel but the omotenashi I received here is on another level.
There isn’t much to do nearby Mercure Munakata. The closest kaisendon restaurant was about a 30-minute walk away. Unfortunately, the weather during my stay was terrible—windy and snowy—so I didn’t explore much. There was a church (?) next to the hotel, but nothing else of note.
One of the highlights of the stay was the hot spring, which had both indoor and outdoor baths. I didn’t eat at the hotel restaurant, as the prices seemed high.
A free shuttle bus is available to Togo Station, but you need to inform the front desk of your preferred departure time in advance.
I didn’t take many photos of the hotel itself—there wasn’t much worth capturing besides the bath, where phones aren’t allowed.
Would I stay here again? No.
Would I recommend this hotel? No, especially not for solo foreign travelers.
GGuest User1. Very spacious room for this price point to be honest. Could be because it's not a major city...
2. Kitchen equipment like induction cooker and pot and bowls and utensils were provided! Makes it possible to cook your own meals (or even just Maggie mee) fridge was very big so can buy drinks to store
3. Location was alright. Located along small alley but very near main road leading to shopping street and Kokura station.
4. Aircon and heater worked well. Great for winter weather
5. Bathroom ventilator was very strong. To the extent that it feels very cold after taking a shower. We tried closing the bathroom door at night and it was literally like a freezer in the morning when we open it.
But also because of the ventilator, our clothes dried fast indoors 🥶
6. Now to the pain points. First got to be the facility management and check in check out process. This property does auto check in meaning there is no physical staff to handle your check in check out throughout. There is no receptionist at all. I made my booking 2- 3 hours prior to arriving at property. At the front door we were prompted to input entry passcode which we had no idea what it was (it's not the reservation number provided by the booking partner like Agoda or trip.com) tried to contact both the hotel helpline (there was a Jp phone number at the entrance but that's all, no other info whatsoever) and also escalated to Agoda (as I made my booking through Agoda for first nights) but no ans. In the end we had to enter property when someone unlocked the front entrance using her own passcode before we could speak to the helpdesk through the tablets.
So it turns out that they claim most travellers would make their reservation at least a day prior to arrival, which was why system didn't capture my booking (yet ironically they allowed booking for same day check in .... When they clearly cannot manage the whole process) shouldn't there be more effort being put in to monitor for same day booking so the traveller doesn't get stuck at the front entrance especially in winter weather? We had to sit at the park nearby while trying to contact the helpdkesks but couldn't get through till the end......
The whole check in process was rather manual, basically you enter the info as prompted on screen then video call the helpline agent to verify before you'll get your passcode to your room. (All through tablet)
Security seems alright if you're ok with the idea of using a keypad lock instead of having a physical room card? I guess customers just have to always make sure no one is looking when entering the passcode at the front door. Btw same passcode is used to enter hotel front entrance and for your room lock.
All in all the biggest issue we found was the check in check out process. Overall stay was above average.
AAnonymous UserExcellent location. Good variety of buffet breakfast items, however lack of insufficient staff for food and utensils replacement and table cleaning. A long queue for entry and getting food. Green tea machines have been broken down for a few days, but no alternative individual tea bag provided. It needs to be improved.
GGuest UserI had a wonderful 3-night stay at this hotel. The location is very convenient, just a short walk from both the subway and JR station, making it easy to get around. The breakfast was healthy and delicious—especially the cheesecake, which was a delightful treat each morning.
I like the room with washing machine, microwave, fridge with freezer.
As a solo traveler, I found the bed spacious and extremely comfortable. After long days of sightseeing, the hot springs were the perfect way to relax and ease my tiredness.
Overall, a great experience and I would definitely stay here again!
TTabby YipGreat location, right next to the Canal City Mall, less than 10mins. walk from the Hakata Station, won't take long going to/from the airport. A large variety of restaurants and shops around, satisfying every need. Hotel breakfast is a buffet style of both Japanese and Western cuisines, including hot dishes, bakery, fruits + yogurts, rice and soup, as a vegetarian I have less selection but still good enough to fill up my stomach.
Overall it's a pleasant stay👍🏽
JjennytravelConvenient location, comfortable stay, check-in was a bit troublesome since they didn’t send me any information by email beforehand.
Hotel was clean and modern with comfortable bed.
The lighting in the room could be improved, it’s just kinda dark and placed in odd places.
GGuest UserGood value for money and great location. The nicest thing about the hotel is the natual onsen and all the complimentary items for their guests like ramen at night, morning coffee/juice/tea, ice-cream, yakult drinks. We used the onsen every night after a long day out. The hotel is right next to the subway station.
The room is not big. No room cleaning without a charge. But clean towels are hang outside the door everyday.
AAnonymous UserHotel room size is decent for a family of 2 adults and 2 teenagers. Location is great, sub-way opposite the hotel. Very clean and staff is friendly. Near canal city mall. Public bath was great too.
GGuest UserRoom was clean and spacious. The bed was very comfortable. The shower water pressure was excellent. Convenient locations with lots of great restaurant options nearby.
DDenna HeryatiWe stayed for 4 nights in residential room which provides kitchen facilities (we only used the kettle) as well as washer/dryer (which we used often and really grateful for this service). We stayed here too about a week ago and hotel provides free luggage storage (for our large suitcase) for our 2nd check in.
Location is excellent with bus terminal and subway station very close by. Also surrounded by department stores, restaurants as well as Yatai.
Reception staff always so attentive; they were also able to book us a taxi to the airport for our morning flight.
Will definitely stay here for my future trips to Fukuoka.
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