Hotel is at a convenient location - walking distance to the mall, food centres and many local stalls/markets.. also various massage spas surrounding the hotel (tho most close by 11pm).
Hotel breakfast has a good variety and family enjoyed most of the dishes. The rooms are spacious and clean, but would advise to air the room a bit as the rooms could feel a bit stuffy at first. The service team is friendly and sincere, wearing cheerful smiles 😃 .
Everything is good, we went there for 4 days 3 night, they gave us 3 days Starbuck voucher, the location is the best to us as we like Grand Batam Mall alot, just 3 to 5mins to walk there, the food is also quite nice to us
My overall experience at this hotel was excellent. The room was clean and spacious, with a simple yet cozy design that made me feel relaxed the moment I stepped in. The bed was just the right firmness, and I had a wonderfully peaceful night's sleep. The staff were also very friendly, providing attentive and professional service from check-in to check-out. The hotel's location is convenient, with plenty of dining options nearby and easy access to transportation. Overall, it was a very comfortable stay, and I would definitely be willing to come back again.
Pls be mindful Hotel require deposit 100k IDR. When check out, the hotel will check the room first before u get your deposit back. Need to wait around 10mins. Can say cheap rate hotel with 2 breakfast just around rm125 per night. I chose this hotel bcos i arrived Batam night time, so no need fancy hotel hehe. The hotel is not shoplot hotel, the whole building is the hotel. At night quite noisy, not sure why, maybe there’s event at the ballroom hotel. The toilet room is average (quite smelly maybe bcos old hotel), not suitable for fussy person. Same goes to the bed and bed sheet. But the room is so spacious and have kiblat sign (for muslim prayer). Breakfast spread also average, suitable if you not eat much. But still have egg station. Nasi goreng, meehon goreng, cereals, also have. Overall still ok if you stay 1 night.
Travelled in a big group consisting of adults and kids ranging 1.5-10 yrs old. Overall experience was very good! And would definitely come back again.
Location- nearby Batam ferry terminal (5-7mins drive), a lot of cafes, coffee, spas, marts within the area.
To travel to grand Batam mall and penguin market is only 3-5 mins via grab.
Rooms- good size, clean and basic. No bathtub but there’s inbuilt hair dryer.
Breakfast Spread was scrumptious. Good variety.
Amenities: Lobby was spacious, lots of space to sit and relax while waiting for friends/grab. Swimming pool was in the next block, pool is at 1.2m minimum and it is really windy, not so ideal for kids to stay long.
All the staff were very friendly and pleasant.
The doors’ sound proofing is a tad weaker. Could hear my neighbors conversations walking toward lift lobby, or the nearby buildings speaker quite clearly. But the overall experience is good that this is only a small part of it.
Check in was a breeze. Very thoughtful service by staff to plan the decor and celebration of our Anniversary! This is what truly stands out for Swiss-Bel as compared to other big & new hotels in Batam, though the hotel is much older and needs some refurbishment especially the toilet with some unpleasant smells. Food buffet is not bad and rather delicious but variety across days can be further improved and they can consider serving Indomie for breakfast buffet! Kudos once again to the thoughtfulness of the customer service enjoyed in our stay!
I am delighted that my stay at Harris Batam Center was excellent! I feel welcomed and the concierge was very helpful and very friendly. The breakfast has a lot of good food and lots of variety. The TV was excellent and has a football channel as well. That for me is most important as a footballer myself. Lovely stay, lovely time. I will come back again.
Terima Kasih Indonesia 🇮🇩🙏
Hotel near Lagoi,Bintan55.6% of visitors choose this area
MMarsaulina2026.03.24
We had a truly amazing stay in Four Points! The photos speak up for themselves! Everything was so perfect. It is close to Plaza Lagoi, Tidal Bar and Warung Yeah was within 10 mins walk. There were lots of food options available. We get to try out local foods like Nasi Bali, Es Jeruk Peras, Cumi Bakar Bakso and the list goes on!! The staffs was friendly and warm, their good service makes me feel like home and feel welcome. The rooms was clean and tidy!
The hotel is clean and helpful nice hotel staff. But i overlooked the size of the room, very small room. Next trip need to cautious the room size. Breakfast is ok2. Location near to nagoya mall. Still walking distance. And nearby masjid also. Many Spa opposite of the hotel. Iron need to request and they will quickly send to your room.
Here’s a polished and positive 4.8/5.0 review for Nagoya Hill Hotel Batam, perfect for social media, Google reviews, or travel platforms:
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⭐ Review: Nagoya Hill Hotel Batam (4.8/5.0)
Our stay at Nagoya Hill Hotel Batam was truly enjoyable and exceeded our expectations in many ways. It’s one of the best options if you want convenience, comfort, and great service right in the heart of Batam.
🏨 Location (5/5)
The location is unbeatable—directly connected to Nagoya Hill Mall. Super convenient for families, shopping, food, and entertainment. No need for taxis or long walks; everything is just a few steps away.
👨👩👧👦 Family-Friendly Comfort (4.9/5)
The rooms are spacious, clean, and well-maintained. Housekeeping was consistent, and the beds were comfortable for both adults and kids. Overall, the hotel feels modern and safe.
👥 Service & Hospitality (4.7/5)
The staff were friendly, helpful, and responsive. Check-in was smooth, and requests were attended to quickly. Their warm attitude made the stay even better.
🍽️ Breakfast & Food (4.6/5)
Breakfast had a good spread with a mix of local and international options. The dining area was clean, and staff were attentive in refilling items and clearing tables.
🏊 Facilities (4.7/5)
The pool was clean and not too crowded, great for families with kids. Gym facilities were also decent for a short stay.
💰 Value for Money (5/5)
For the location, comfort, and overall experience, the hotel offers excellent value. It’s a top choice for travellers who want a hassle-free and enjoyable stay in Batam.
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⭐ Overall Rating: 4.8/5.0
Highly recommended. Whether you’re travelling as a family, couple, or group, Nagoya Hill Hotel delivers a comfortable, convenient, and pleasant experience. We will definitely stay here again on our next Batam trip.
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SShanellejjqFrom the check in, to our check out the staff around the resort were all very helpful and smiley. They provided us with helpful advice and recommended activities to do in the resort!
Rooms were nice and clean as well and spacious. We also visited the massage in the resort and it was a really good experience!
Lots of things to do around the resort even for adults, we did archery and the instructors were very encouraging and skilled in guiding first timers!
AAnonymous UserGood location with many food options nearby. Walking distance to Nagoya Hill Mall. Breakfast is superb, delicious local tastes. The room is clean but lacks amenities, especially hand towels and hairdryers.
DDaniVinWe really enjoyed our stay at Natra Resort. The staff were genuinely friendly and welcoming—we were always greeted with warm smiles, which made a big difference. The complimentary buffet breakfast was a great bonus.
Food and spa services are on the pricier side, but the resort is fully self-contained, so you don’t really need to go elsewhere. Complimentary buggy services around the resort were very convenient, and they also offer activities, spa packages, and taxi services.
Overall, we had a relaxing and enjoyable stay and would definitely return.
AAnonymous UserSaw some negative review from Google or Trip.com, but I still decided to choose for this resort because of the locations. Also, that after spoke with the driver and I know that the view of the beach of this resort is actually the best one in bintan. It’s quite expensive to eat inside the resort, especially the Indian food at night. I went to the Chinese restaurant, but we didn’t order the seafood. The waiter is very helpful and very nice and polite. We order for the medium person, but he advised us not to choose that because the portion is really big.
RR.SashikumarWe stayed for 4 days and 3 nights and booked 2 rooms it was truly a pleasant experience from start to finish.
🏨 Housekeeping did an excellent job every day they changed the bed sheets and towels daily and even topped up mineral water without us needing to ask. Everything was always clean and fresh.
🍽️ Breakfast was excellent with a good variety, and all the staff were very polite and attentive.
☕ At the lounge, the staff were friendly, polite, and always served with a smile it really made us feel at home.
💁♀️ The front desk staff were also professional, polite, and treated us like real valued guests.
Overall, Asialink Hotel Batam by Prasanthi truly exceeded our expectations. Highly recommended for anyone visiting Batam great service, comfort, and warm hospitality 🌟
GGuest UserI'm giving five stars to the hotel driver, the service was absolutely excellent! You can contact the hotel the day before check-in to arrange a pick-up from the ferry drop-off point, and when you're ready to leave, you can also book a free ride from the hotel to the pier. It's incredibly convenient. We were so lucky to have this driver; he proactively helped us with our luggage, assisted us with our visa on arrival, and even filled out our immigration cards... The service was top-notch! The hotel environment is also fantastic. Everything about this trip was great, apart from the bad weather. I'll definitely be back!
DDeeKwokHotel is at a convenient location - walking distance to the mall, food centres and many local stalls/markets.. also various massage spas surrounding the hotel (tho most close by 11pm).
Hotel breakfast has a good variety and family enjoyed most of the dishes. The rooms are spacious and clean, but would advise to air the room a bit as the rooms could feel a bit stuffy at first. The service team is friendly and sincere, wearing cheerful smiles 😃 .
SSamie 陈思绵Room is new and clean. Location is near the batam ferry terminal but further away from the city where restaurants and spas are located. If you want a quiet night to sleep, don't stay here! Blaring music from the tapas bar on Level 3 that goes till midnight! Or make sure you get a room that is far away from the tapas bar. The windows are not insulated and the loud music just went on and on. We were only there for 1 night so i didnt bother to ask to change our room. There's nothing much around the hotel area.
SShah Guerriero del CoraggioIf anyone wanna have the most comfortable stay in Tanjung Pinang, this is the hotel!
Room is big, wifi is strong, the breakfast has a lot of varieties and with different menus each day.
The TV even have Netflix & Youtube!!
The staff are very accommodating & kind.
Hotel is very strategic, very near to the ferry terminal & easy to get around the city centre.
Will definitely come back here again. Thank you!
GGuest UserWe recently returned from a five-night holiday in Bintan and stayed at your hotel for the last three nights (nights 3, 4, and 5). While we were happy to secure a room for those dates, we encountered two issues during our stay that we feel should be brought to your attention— in the hope that they can be improved for future guests.
1. Room Consistency & Communication
Due to high demand, the same room type we booked for nights 3 and 4 was no longer available for night 5. As a result, we had to book a different room type for the final night, all paid in advance. When we checked in, we explained to the front desk staff that we would prefer to stay in the same room for all three nights, and we were willing to pay any price difference if necessary. The staff member said they would check and get back to us—but we never heard anything further. Admittedly, we also forgot to follow up. However, we assumed that no news meant we could remain in the same room. The next day at noon, we received a sudden call requesting us to check out immediately, which completely disrupted our day’s plans and led to a rushed and stressful move. We even left some personal items behind in the process. In the future, we would greatly appreciate clearer follow-up from hotel staff—whether or not a room change is possible, please confirm with guests either way rather than leaving the matter unresolved.
2. Villa Room Maintenance
On the last night, we moved to a villa. Unfortunately, during our shower we discovered that the drainage system was severely clogged. Water from the shower area didn’t drain properly, and water even backed up from under the sink and around the toilet. This was not only inconvenient, but honestly quite unpleasant. While your staff did eventually help us resolve the issue, it significantly affected our overall experience and left a negative final impression.
We chose your hotel with high expectations and understand that busy periods can lead to service challenges. But with a bit more proactive communication and better room maintenance, we believe the guest experience can be much improved.
Thank you for taking the time to read our feedback.
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