Hotels With Wifi in Banten, Indonesia

I recently stayed at DoubleTree by Hilton Jakarta – Bintaro with my family, and overall, we had a good experience in terms of location and dining service. The hotel is conveniently located, and both dinner and breakfast were enjoyable, with a good variety of food and excellent taste. The restaurant team did a great job. However, there are several service points that need serious improvement, especially considering this is a Hilton brand property. We arrived at the hotel around 16:30, yet surprisingly, our room was not ready. The receptionist told us to wait for an additional one hour, despite us paying full price and arriving well past the standard check-in time. This was especially inconvenient because my son was not feeling well and needed to rest immediately. After we expressed our dissatisfaction, the front desk suddenly “found” a room that was ready. Unfortunately, the room did not match our booking preferences. I had specifically booked and paid extra for a high-floor room, but we were assigned a room on a lower floor. When I asked for clarification, the hotel staff mentioned it was an “upgrade.” However, upon checking, the so-called upgraded room was only 4 m² larger and the price difference was merely 8–10 USD compared to the original booking—hardly a meaningful upgrade and not aligned with what we paid for. Additionally, I had included a dinner package in my reservation, but upon check-in, no one informed us about the dinner details. We had to proactively ask for information, otherwise it would have been overlooked entirely. I understand the hotel was at full capacity due to the holiday season, but frankly, this cannot be an excuse for such disorganized service. This is DoubleTree by Hilton, not a standard budget hotel. Proper preparation for peak seasons is expected from a global hotel chain, and this experience fell short of that standard. In conclusion, while I appreciate the dining experience and the hotel’s convenient location, the check-in process and handling of my booking were disappointing. This stay has made me reconsider whether I would return to this hotel in the future.

We stayed at Episode Hotel Gading Serpong as a family with three kids, and it turned out to be a wonderful experience. From the moment we arrived, the staff were warm and welcoming, making check-in smooth and stress-free, which is always appreciated when traveling with children. The rooms are spacious, clean, and very comfortable. With three kids, space is always a concern, but the layout made it easy for all of us to rest well. The beds were cozy, and the bathroom was modern and well-maintained. One of the highlights was the breakfast buffet—lots of variety, from local dishes to kid-friendly options like pastries, cereals, and fresh fruits. Our kids especially enjoyed it, and it made mornings so much easier. The swimming pool was another favorite spot for the children, while we as parents appreciated the relaxing atmosphere of the hotel’s facilities and nearby conveniences like shopping and dining options. Overall, Episode Hotel Gading Serpong is a great choice for families. It combines comfort, convenience, and thoughtful service, making our stay both relaxing and enjoyable. We would happily come back on our next family trip.

Booked this hotel for the night as i had an early flight. Great location. Walking distance from the airport clean and secure. No phone but there was ipad ti replace. Unfortunately didnt work, cant swipe. TV had to log in, so couldnt watch. No manual to use it. But it is a clean and secure hotel comfortable for the night stay.

The room was spacious and i personally liked the washroom bcos of the rain shower. Water pressure was strong. The bed was comfy and kudos for variety of channels on the tv. The breakfast was so good i spent almost 2 hours enjoying the food while chatting with my sister. The main highlight for me was the freshly baked croissant and the traditional indonesian rice (i forgot the name but it has small chunks of meat in the rice). The customer service was also great, everyone was friendly and smiley. Overall i enjoyed my stay at santika ice bsd and would recommend it to other people :)

The hotel is conveniently located near AEON MALL, just a two to three-minute walk away. For a room costing over 500, only bath towels were provided, no hand towels. A hairdryer only became available on my third day, and I suspect it was simply brought from an unused room. (Though, with my short hair, I didn't truly need it anyway.) There was no full-sized desk, just a small table barely sufficient for working. This stay definitely didn't justify the price.

The hotel opened this year, the decoration is very beautiful, the health is very clean, the breakfast meal is more in line with the appetite of our Chinese, the main hotel can order food, all Chinese food, very good

Beautiful resort with a nature concept. The rooms are spacious and clean. The downsides were most of the rooms plugs in 206 were not working. Some burning smells in evening and night from local villages. The restaurant needs serious attention. Our problem is resolved, but we hope they can pay more attention and guest satisfaction when we return in the future. Also the beach area and around pool has many cigarettes on the floor. This wrecks the nature and ambiance point a bit. Hopefully it can be more serious about people who litter the area. We liked the beach and the turtles, as well as the other animals. Especially the stray cats, they are so lovely. There are some areas for swimming at mid and high tide and snorkeling around the jetty at mid tide is nice. It is refreshing to experience a resort that is so spacious with nature. Hopefully future guests can also take care and not destroy it by throwing litter everywhere. Also the light pollution at night would be nice to reduce, so guests can see the stars.

great location, room was spacious, too bad couldn't stand the smell of pee in the toilet. also, could improve the cleanliness by vacuuming the floor especially below the bed or sofa. Breakfast was ok. Overall, love our stay there.

Its a good apartment and the lord is verygood and responsible. Although there was an unpleasant incident, namely a late check-in, they provided extraordinary compensation and the owner was very kind. In the future, I will continue to choose to book at this place.

My second stay here but in another room. The safe was not working again. Had to call in the technician. The shower hose leaking across the length of it. Asked for technician to come but none came. Food that is delivered for room service is different from the menu given