Fab place lovely lodges outside them could do with little clean but suppose it's nature the inside clean an homey all's u need is provided aswel the balcony was amazing way lead onto lake it's self so my son could b up close to ducks without being in water there is watersports shop bar restaurant playarea in an out crazy golf walking around lake is nice and central to go out exploring Windermere 30min drive and had an amazing day there also little chippy 5 min drive on north road think was called was lovely food and ok priced to
When we arrived the barrier was down. We had to do that awkward thing of move the car over as far as you can and then stretch to reach the button to contact staff. Unfortunately the staff member who answered the gate intercom was a little hard to understand and she cut us off rather abruptly with the gate still remaining down. We pressed again and the gate allowed access.
We checked in and I advised that I had already paid online via paypal. The staff advised that any payment was not an actual payment rather a hold - I would still need to pay again. If you use paypal you will know it takes several days to show on your account so I could neither prove nor disprove their claims.
We got to our room and were pleased to be in an annexe as there was a wedding going on. Nice room size etc kettle, coffee machine, mugs, tea and biscuits. I checked in the bathroom for glasses and there were none available - I would assume that a hotel charging over £100 per night would at least supply plastic cups or proper glasses to drink water from. There was plenty of storage available and a decent hairdryer.
The shower was nice - however the glass door was not long enough to prevent significant amounts of water hitting the floor - the bath mat was sodden. The shower tray and grout work as well as an area near the radiator had mould/blackening to it. There was also a random hole in the ceiling - possibly an old leak?
The food was great although it took a while to arrive. I did ask for mild peppercorn sauce and no mushrooms - my food arrived with mushrooms and no peppercorn sauce. We left the restaurant believing that the meal would be added to the room - a member of staff followed us out advised that many people may have sat at the table and they needed a room number (this was given when we arrived at the restaurant) and could we pay now?!; perhaps they need a better booking/checking system in place?
We then went through to the bar there were several tables which had been left with glasses on them. They were only removed when we sat at one of these tables, the table remained unwiped.
The two staff on didn't come over to see if we wanted more drinks and didn't interact with other people who were hovering also intending to purchase drinks. I eventually took my chair and sat in front of the bar waiting for the staff to return from a patrol; neither asked if they could help so I shouted over. I believe this is indicative more of a lack of training in customer service than rudeness.
Children from the wedding were becoming a nuisance by this point and were pretty much unchallenged by staff. They were running in and out, up and down stairs taking milk from the fridges and leaving plastic rings on the floor. They made enough noise to be heard on at least the first floor as the fire doors were help open by magnets.
In our room we hoped for peace and quiet only to be left disappointed by music echoing over from the wedding - this finished just before midnight. The bed was comfortable and we slept well.
The gym was lovely and quiet at 8am although the sauna hadn't quite heated up when we headed in there around 8.40ish.
Breakfast was mostly tasty - the black pudding lacked any flavour - the scrambled eggs and hash browns were great. The tea was the wrong colour and tasted like very cheap teabags. There were bits of chips on the floor from the food service the night before.
This hotel has very old features but inside the rooms are big spacious and warm
The bed although a double was twin beds pushed together which is very annoying as you slide into
The middle of the bed and it’s uncomfy.
The receptionist was extremely unhelpful and had no empathy I had to walk back and forth from my room 3 times to sort out an issue and then the spa was another issue which finally got resolved
So basically it’s a lovely hotel but the staff need to be retrained or understand customers better and the duty manager who was on duty too.
First time using Holiday Inn
Good things are
Spacious room with great standard
Comfortable and clean bed & pillows , and towels ( a big and a small for one person each )
Has kettle and tea/ coffee with treats ( biscuits)
Has a hair dryer and an iron with an iron board inside the wardrobe.
It has a round table and a sofa chair on top of a worktop table and chair .
It has a small gym , a swimming pool and jacuzzi .
Can include breakfast and dinner ( has restaurant) and can order to the room ( room service)
I only brought bed and breakfast and breakfast is great choices and plenty. Even for gluten free options!
Bad things
Hotel lift has broken and put me on 3rd floor but I can request the staff to give me on the ground floor ( said last room / no other choice) twin room . It is better to write the request that in the event of lifts are not working to give ground floor or lower floor.
Kettle has no sieve ( may be broken before me. )
The sofa chair has a stain before me .
Overall very good service and great room and has good facilities.
Hotel near South Shore,Blackpool50% of visitors choose this area
PParnavsam2025.08.07
Overall, it was an amazing experience, aside from a few minor issues.
**Positive:**
1. The location was good, although it was a short walk from town. However, there is a tram service that runs every 10 minutes, and the cost was £12 per day for three people, which provided unlimited travel for the whole day.
2. The breakfast was delicious and offered a wide variety of options to choose from.
3. The hotel environment was pleasant, featuring a nice reception and lobby area.
4. The room included a safe where you could store valuable items like your laptop and tablet for extra protection.
**Negatives:**
1. Our toilet bin was not emptied after cleaning, and they forgot to replace the extra tissue roll in the bathroom, which was inconvenient.
2. There were no slippers or facial tissues provided in the room.
3. The bar was very quiet, and we were so bored that we didn't visit again.
Hotel near South Shore,Blackpool50% of visitors choose this area
GGuest User2024.08.07
The location of the room is great. There is an entrance to the amusement park within a 1-minute walk. You can see the sea when you cross the road. The room is newly decorated and the breakfast is good. It is a great hotel in Blackpool
The hotel has some lovely features, it is a shame that the bedrooms aren’t cleaner and decorated / upgraded more. Evening entertainment is a bonus and staff are generally very helpful and pleasant.
We always enjoy our stay here at Hampton by hilton, the staff are happy to help and very friendly and the included breakfast is more than okay, a good veriaty and the coffee is delicious. Definitely recommend, thank you for having us!!
Although there is no air conditioning, it is already a good hotel in the area.
I don’t quite understand why they say that the moonlight is beautiful tonight is a subtle confession. Until I saw the golden scales rippling on the river water under the morning sun and the orange clouds unwilling to disperse in the dark night sky, I wanted to pass on what I think is beautiful to you.
Hotel was really nice, room was spacious, and clean. Reception and hotel staff very welcoming. Would recommend to anyone looking for a quality hotel.
Very Good
110 reviews
8.0/10
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7.5/10
AAnonymous UserVery warm in the Hotel. Some windows were sxrewed shut and some didnt open.
Bus and tram stop outside the Hotel.
Promenade needs council to spruce it up.
Reception was very busy needs 2/3 staff on.
It was a pleasant stay everything you need was in the room. Even a fan, which we needed as window didnt open.
SSharmayneEverything was fine, friendly staff, right opposite a tram stop, lovely view from the bedroom window and comfy bed. One issue I had was I booked room only and tried to pay for dinner at the hotel but for that whole week, they only catered to a certain amount of people which meant I had to go off premises to eat dinner. Other than that, no issues and would stay again.
GGuest UserDecent hotel for the price. Isn't the cleanest hotel but sort of acceptable. Would recommend to those looking for a cheap stay but if you have a little extra budget then better off spending the little extra for something better. Was allowed to check out later than usual which was very beneficial to get a little extra sleep in after enjoying the night out.
GGuest UserWe visited this place with friends, 5 of us, and got a great service for 5 people in 2 different rooms. We shared one toilet. We paid 118 quids for service which is quite nice for 5 people staying for a night. As we were visiting the Blackpool pleasure beach and carrying backpacks would have been difficult so we requested the hotel staff to keep our luggage while we checked out and were gone out for the entire day, and thankfully they agreed. All in all I loved the overall service, highly commendable.
GGuest Useromg from the moment I walked in i was attended to nothing was to much trouble i had a sea view double room there was a act on downstairs very loud was worried about the house but never heard a thing the decor is a bit dated but the friendliness of the staff and yhe feel of the hotel made up for that I had a fantastic stay it does just what it says on the tin I will definitely be goung back
GGuest UserThe place is old and has seen better days. Most Britannia hotels are like this, but I like the old-fashioned buildings. Our room was clean, breakfast was lovely and most staff were friendly.
The bingo should have been in the adults only bar, as there was far too much noise and human traffic.
It was great to see it busy, but not everyone was sober and respectful, so it was good to see security guards patrolling the hotel
It was disappointing that the spa pool was closed, as this was a selling point for us.
SShankarWe stay in 1 night room no 1 room is big and good size but toilet is dirty toilet smell come in room and whole night sound come from I think swimming pool out side room is soo dirty health and hygiene
GGuest UserThe hotel has some lovely features, it is a shame that the bedrooms aren’t cleaner and decorated / upgraded more. Evening entertainment is a bonus and staff are generally very helpful and pleasant.
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