Hotels With parking in County Durham, United Kingdom

Reception staff was super friendly and very helpful a credit to the hotel. Room was clean with a lovely bed and warm powerful shower. Food served til 8.30pm which the food we had was lovely and would recommend, menu is rather small but they are good at accommodating e.g vegetarian however a little on the high price. I would say the bar is over priced for the stay however lovely open fire! The grounds are nice with a woodland behind. With a kids play area and a few added bits e.g giant chest set. Room was a little cold (room 25) with the heating in the room not working however a plug in was provided within the room and the hotel it’s self rather warm downstairs with working heating. My biggest concern was the windows the bathroom window faces out to the staff carpark and the blinds old, dirty and not working with dam or water damage above the windows ( which i expected given the age and price of the room) The hotel has a little dungeon which we were allowed to go down which added to the castle stay! The hotel has certain bits of armed men and knights bits on display. I felt with a small investment in displaying the castles history and strengthen the knight theme the dungeon could be a little hidden gem Ice cream parlour up the road on a working farm with kids play area, good selection of shops within 10 mins drive at a new retail park with cinema, plenty of restaurants, and supermarkets Would stay here again Overall would stay here again

We stayed here for two nights to visit the castle and national trust gardens. The town is small so the hotel is within distance to the train station and to the castle. Room is fine although lighting is slightly dim. We requested an extra lamp that was promptly provided. Breakfast was typical English breakfast served in a very nice historical part of the hotel. The toiletries provided in the bathroom were very good quality and smells lovely. Overall, a comfortable and pleasant stay.

The hotel was exceptionally clean and the staff were very helpful. Breakfast was good and we were able to take our dog for a small additional fee. We will return.

At 4 PM, during peak check-in time, I wasn't allowed priority for luggage retrieval. I was told to queue with everyone checking in, and the staff's attitude was extremely arrogant, making me feel discriminated against! My Uber was five minutes away, and I had a 4:40 PM train to London; waiting in line for luggage would definitely make me miss it! I waited for the front desk to finish with their current guest and then tried to explain my situation. However, the front desk disregarded the circumstances and insisted I queue up. I don't know if this lack of understanding is part of British culture; if so, I apologize (I hadn't considered 4 PM as peak check-in). If not, the hotel should apologize to me! In the end, even the British people queuing for check-in couldn't stand it. After consulting with a few people behind them, they let me cut in line. Retrieving my luggage took only about 30 seconds. Thankfully, I made my train, phew.

Great stay for my birthday! The Pin is fab with lots of activities to keep you busy. We upgraded the spa which was well worth the £60 each (the sunny weather also made this a great experience). The room was a fab size (deluxe double) and the food was delicious. We really enjoyed our stay and have booked again.

Was a romantic get away, found that the drinks are expensive inside the hotel. we never ate at the hotel, as there is a couple of nice pubs close by. the staff were friendly, THe place is a bit of a maze but cool. they do run daily tours but its best if you book up in advance as when we tried to do day of the tour no availability. it is run via a 3rd party not the hotel itself.

Amazing stay. The customer service was impeccable from the off, very clean, all the necessary amenities, and a super comfortable bed and pillow.

We really enjoyed our stay, the location is ideal and the grounds were beautiful and quiet! The staff were very friendly, welcoming and professional! The only downside was that our room had only one plug socket that we could use.....just not enough these days, even just for basic needs..... very poor unfortuneatly. Air conditioning would have been welcomed, we would therefore definitely avoid this Hotel in summer months for this reason alone. One other small irritant, our bathroom had a glass shelf above the sink which tilited heavily towards the sink, so we had to be very careful to ensure things didn't keep falling over. Our breakfasts were excellent (apart from the Omelettes), and the service staff were very welcoming....a great start to any day!

The room is decorated in a modern style and is clean and tidy. The location is very good, in the service area, next to McDonald's, and there is Costa at the front desk of the hotel. The only thing I'm not satisfied with is that the air conditioner in the room has a constant temperature setting. It's a bit noisy and the temperature is a bit low. The air conditioner is controlled by the front desk. The automatic mode of the air conditioner in the small room keeps blowing cool air. I went to the front desk to adjust it in the middle of the night. The front desk was very nice. Helped adjust the heating mode. But the overall temperature at night is not too high

Absolutely spotless and finished to a high standard. Decor is modern and appealing throughout. Staff are helpful. Lovely restaurant and fantastic coffee served there. The only slight issue I would say, is that you can hear guests in the next room very easily and this isn’t desirable for obvious reasons. We sadly ended up with very noisy guests in the room next to us the first night we stayed and this caused considerable disruption to our sleep pretty much all night. Saying this, we didn’t notify the staff though (so they may have been able to help) as there was no phone in the room. The next night was fine and completely silent so this would be dependent on who you have staying near you.