El hotel está bien calidad precio, la habitación es espaciosa y limpia. Está a media hora andando del centro. No nos ha gustado la atención al cliente, intentamos pedir recomendaciones y no nos supieron decir nada. Además, nos despertaron un sábado de puente a las 9:20h intentando entrar a limpiar la habitación.
The hotel had a great location and was only a 1km walk to the cathedral. The front desk staff were very helpful.
Just beware of the airport taxis. It was only a 5-6 min ride, but the price was 16 euros. I asked the front desk about this and they said it’s the standard rate. But if you use Cabify it’s only 5 euros.
Excellent “four star” hotel, Reception Staff helpful, professional and friendly, accommodation excellent. I do feel to pay an additional car parking charge of 15 euros in their underground garage area is frankly an unnecessary extra for hotel guests… parking in the surrounding streets is difficult. Food was just ordinary if a little overpriced, my Veal Entrecôte was mostly good but in parts tough and chewy, chips nothing outstanding, my advice would be to eat out at the many excellent restaurants in the adjoining street. Overall a good four star accommodation but restaurant is lacking due to average food and pricing just on the verge of being to high for what you get.
Gorgeous big room with a amazing view over the valley, could even see the sea! Was amazing to see the sea fog floating through the golf court from above, next morning sun again. It has a pool with perfect temperature and a great jacusi! I loved the stay!
Javier and family were great hosts. All very attentive and caring. Javier recommended lots of things to do around the area. The rooms are lovely and clean and he does amazing breakfasts. Due to an early start, he even offered to do our last day breakfast earlier than normal. Would highly recommend a stay here 😊
The hotel where the royal family used to vacation with friends may be a great choice if you are looking for a royal feeling.
97 reviews
9.0/10
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PHP 9,238
per night
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8.6/10
GGuest UserThe appartment has a stunning view of the fields. It's very quiet and clean. The large king size bed is super comfortable. ensuite jacuzzi is wonderful. However it's completely isolated from the main hotel so we need to go outdoor for breakfast, restaurant and check out. It's a bit of huzzle because it rained heavily when we checked out. It's hard to manage all luggage, bin bag and umbrella at the same time. Although the appartment room rate is much higher than Hotel Spa Villa, we had less service and amenities. For example, housekeeping was not included so we need to throw our bin bag to the collection point outdoor by ourselves. Hence the Thermal pools are much smaller than Spa villa and was more crowed than a public pool especially during weekend when there were many families and kids. All kids liked to use the adult pools rather than their kid's pool! Not value for money. We requested pack breakfast at 7am on the check out day because we had early flight. One of the staff refused and said they had to follow the restaurant time table which are 8-11am. We asked another lady, Rachel, the next day and she was very kind and helpful, she communicated with the cafe and arranged pack breakfast with egg, coffee, water and fruits for us at 7am. Rachel is wonderful and the hotel need more staff like her who offered the best customer service.
GGuest UserThe hotel is clean and spotless. Spa thermal pool opens long hour from 8am to 10pm which is very convenient. Buffet dinner €18 per person is reasonable and food is good. Breakfast is average, lack of hot dishes.
The cafe bar offers some Thai cuisine. They are yummy but very small portions. Me and my husband ordered 3 main courses but were still hungry. We wanted to order the 4th course ”Style Thai beef wok” with an additional bowl of rice and we'd pay for the rice. However the waitress refused simply because a bowl of rice is not on the menu! I suggest the hotel to remove the Style Thai beef wok from the menu if they're not able to provide a bowl of rice to go with it. This is authentic Thai style of eating! Very disappointed ! The cafe service need to improve, too rigid, not customer oriented.
GGuest UserThis was a wonderful hotel! It was very clean and the location was amazing. It’s literally on the beach and it’s such a clean and popular beach. The restaurant served limited food but what we ordered was delicious. The breakfast was good but the lady that was working at breakfast was very abrupt and made you feel uncomfortable. I would also prefer a kettle in my room but of course I understand it takes you to the restaurant.The shower was strange as it didn’t have a door or curtain and no option of having the shower hooked up so you had to hold it. The weather was on the cool side and didn’t rise above 24 degrees but it was warm at times I’m at night so I would assume it could get uncomfortable in heights of summer.
GGuest UserExcellent “four star” hotel, Reception Staff helpful, professional and friendly, accommodation excellent. I do feel to pay an additional car parking charge of 15 euros in their underground garage area is frankly an unnecessary extra for hotel guests… parking in the surrounding streets is difficult. Food was just ordinary if a little overpriced, my Veal Entrecôte was mostly good but in parts tough and chewy, chips nothing outstanding, my advice would be to eat out at the many excellent restaurants in the adjoining street. Overall a good four star accommodation but restaurant is lacking due to average food and pricing just on the verge of being to high for what you get.
MMARIO ANDREI find that the room design is a bit outdated. It was spacious and the terrace is a nice touch. The air conditioning wasn't working very well and it was hot in the room. The bathroom is clean and the water is hot and has good pressure.
The breakfast is plentiful but the need to order the hot plates and it takes a while to come. I would suggest making them available on the hot trays. Another thing that was weird was the custom tongs each table had, then we had to use them to get the food. I would much rather have one tong on each tray so everyone uses them, I believe it's much more hygienic and practical.
LLaurie DaviesGreat experience at this centrally located hostel. The staff were very friendly and helpful during the checkin process. The hostel is centrally located in Santander, and has a nice atmosphere inside. There is plentiful space to hang out and work, with great kitchen facilities and also a vending machine and coffee machine for guest use. The hostel was very clean, and the bunks had privacy dividers which I personally find very valuable for a good nights sleep. Overall I would definitely recommend this location to family and friends!!
AAnnabel LeaJavier and family were great hosts. All very attentive and caring. Javier recommended lots of things to do around the area. The rooms are lovely and clean and he does amazing breakfasts. Due to an early start, he even offered to do our last day breakfast earlier than normal. Would highly recommend a stay here 😊
SSarah JhbThe hotel had a great location and was only a 1km walk to the cathedral. The front desk staff were very helpful.
Just beware of the airport taxis. It was only a 5-6 min ride, but the price was 16 euros. I asked the front desk about this and they said it’s the standard rate. But if you use Cabify it’s only 5 euros.
GGuest UserLovely hotel and reception. Can tell back in the day it was a luxury hotel as is still frequented by elderly locals. Decor and furnishings were dated but quality.
Room upgrade to junior suite for 60 euros for 3 nights was nice.
Reception staff were helpful and friendly. Restaurant and bar staff were attentive and friendly. Overall a nice experience and hotel in great location. Thank you.
BBYOUNG SUAlthough it is at the end of the seaside, the room is comfortable and the parking is convenient, especially the restaurant inside the hotel is very good. Recommended as a family travel hotel!
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