Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities8.8
Service9.1
Cleanliness9.0
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All reviews(3763)
Positive reviews(3678)
Reviews with photos/video(810)
Friendly front desk staff(671)
Easy to get around(463)
Convenient for shopping(226)
Close to train station(130)
Would stay again(120)
Comfortable bed(111)
Strange smell in room(66)
Luggage delivery service(41)
Negative reviews(85)
han leong
Business Queen Room
Stayed in Jun 2025
Solo traveler
3 review
10/10
Outstanding
Posted on Jul 16, 2025
Nice amd clean hotel, big room space 25m+space very near to Gongbei crossing. 2 supermarkets around this Hotel, can also shop in Gongbei shopping mall. Will stay again
Response from Property: 感謝親的滿意與點贊,體驗不錯的話記得要多多支持我們哦!期待您的下次入住
Wun Hou
Superior Room (2 Beds)
Stayed in May 2025
Solo traveler
4 review
8.5/10
Very Good
Posted on Jun 7, 2025
Good location, friendly staffs, clean and tidy room, the only problem is no fridge to store food and no iron board to iron clothes, overall it is a great place to stay
Response from Property: Dear Guest,Thank you for your kind words about our hotel's location, staff, and cleanliness! Regarding your concerns: A public refrigerator is available in the lobby—feel free to contact the front desk for assistance. Additionally, a garment steamer is provided in the laundry room for your convenience. We sincerely apologize for not highlighting these amenities earlier and will improve our communication to ensure a smoother experience next time.Looking forward to welcoming you back!
Anonymous User
Japanese-Style Superior Room
Stayed in May 2025
Couple
3 review
8.5/10
Very Good
Posted on Jul 2, 2025
Good location, near custom. Nearby have market, food shops, convenience for morning.
Response from Property: 感謝您能在百忙之中為我們點評.元本酒店是家專注於旅遊城市和旅遊景區的連鎖酒店。來到元本會讓您感受到家人的温暖,朋友間的親切。是您出門在外最好的選擇。成為您旅途中的窩,很是期待與您的再次相會呢,期待您下次的五星好評哦
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Couple
2 review
9.5/10
Amazing
Posted on Mar 20, 2025
A clean and new hotel and situated conveniently 10mins away from Gongbei immigration check point and the Zhuhai Railway station.
Bus AP1 from Macau Airport to Gongbei Immigration cost MOP6 takes 40mins. If you can catch AP1X from the same spot would be faster & for the same price.
There are a lot of eateries for breakfast or tim sum options and the fruit stalls are just close by.
This is my 2nd time staying and was greeted warmly by 爱姐 - it was like home coming! 王先生 also took the initiative to help us with the wifi access which is appreciated.
We still smell cigarette smoke of guests smoking in the other rooms and along the corridor though - which is unfortunate.
Response from Property: Thank you very much for your recognition and feedback. We are delighted that you are satisfied with our service. For the odor issue you have reported, we suggest that you choose a room type on a smoke-free floor or leave a note for a smoke-free room next time, and we will arrange a suitable room for you. Looking forward to your visit again.
椰子人吃
Japanese-Style Superior Room
Stayed in Jan 2025
Solo traveler
38 review
10/10
Outstanding
Posted on Feb 14, 2025
Excellent location,clean room,complete facilities. Located just opposite to bus interchange station and underground plaza. Wet market and lots of eating stalls at the surrounding of hotel.
Response from Property: Thank you for your satisfaction and likes. If you have a good experience, please remember to support us! Looking forward to your next stay!
dave
Guestroom - With View (Double Bed)
Stayed in Jun 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Jul 24, 2025
This is my 4th time staying in this Hotel. I like this hotel because it's very near to Gongbei , I can go to Macau and come back.And there are many restaurants and shops selling clothing,bags,shoes electronic ,mobile phone accessories etc...etc...i will stay there again
Response from Property: 感謝親的滿意與點贊,體驗不錯的話記得要多多支持我們哦!期待您的下次入住
Ying Tze
Japanese-Style Superior Room
Stayed in Dec 2024
Solo traveler
4 review
10/10
Outstanding
Posted on Jan 13, 2025
Very near to shopping street. Near to custom and underground shopping. Lots of nice food around.
Response from Property: 感謝親的滿意與點贊,體驗不錯的話記得要多多支持我們哦!期待您的下次入住!
Anonymous User
Deluxe 2-bed Room
Stayed in Jun 2025
Traveling with friends
5 review
8.5/10
Very Good
Posted on Jul 26, 2025
Walking distance to Gong bei border gate and high speed train station. Easy access to Macau. Overall is okay. Location is good. Nearby have Market and eating place .
Response from Property: 感謝親的滿意與點贊,體驗不錯的話記得要多多支持我們哦!期待您的下次入住,期待您下次的五分好評哦
Guest User
Family Room
Stayed in Nov 2024
Traveling with friends
1 review
8.0/10
Very Good
Posted on Jan 4, 2025
Good location, opposite is Zhuhai GongBei huge underground shopping, around hotel have lots of shops & eatery We stay 29-31/12/24.
31/12/24 we check out hotel, Yun Xiang very helpful & a man at the counter write for me to show taxi driver 九洲港 for ferry to Hong Kong, sorry forgot to ask his name, thank both very helpful, I 💕 this hotel & it surrounding, will surely come back again with other friends. Some other staff need to upgrade your service. Lucky 31/12/24 have these 2 good service staff.
Response from Property: Thank you for your recognition and feedback. The hotel is located near Gongbei Port, and transportation is close to high-speed railway stations and bus terminals. The surrounding area has a complete range of supermarkets and restaurants, with everything available for sightseeing and dining. The hotel is clean and tidy inside, and also equipped with a gym and laundry room for guests to use. Looking forward to your next visit!
Anonymous User
Japanese-Style Superior Room
Stayed in Dec 2024
Traveling with friends
42 review
9.5/10
Amazing
Posted on Jan 7, 2025
Excellent service especially to front desk reception 陈小姐。She is very polite and helpful.
Response from Property: Thank you for your recognition and feedback. The hotel is located near Gongbei Port, and transportation is close to high-speed railway stations and bus terminals. The surrounding area has a complete range of supermarkets and restaurants, with everything available for sightseeing and dining. The hotel is clean and tidy inside, and also equipped with a gym and laundry room for guests to use. Looking forward to your next visit!
SHLOW
Family Room
Stayed in Nov 2024
Family
10 review
5.5/10
Posted on Dec 20, 2024
Except the hotel is close to Gongbei port, the management of the hotel is below my expectations. Cleanliness is the serious problem for this hotel, dead 🪳are everywhere, I think is because the hotel is close to wet market. I need to zip all my luggage to ensure no surprised guests travel along with me back to Malaysia. I have booked online for my 4 family members and the hotel room is supposed to be meant for 4 adults as advertised but turns out to be a super single bed which only can cater for 2 adults or 1 kid maximum. Hope Trip could improve in filtering the incorrect information provided by the hotel in due course. Save for the above, the bus station and distance between the hotel and Macau custom exit is a credit for the hotel.
Response from Property: Thank you for your feedback. This time, we did not provide you with the service you expected. We will do our best to strive for a more perfect experience for you next time.
住宿者
Japanese-Style Superior Room
Stayed in Nov 2024
Couple
24 review
10/10
Outstanding
Posted on Feb 1, 2025
This hotel is so nice. It is really comfortable and beautiful. I will book it again.
Response from Property: 感謝親入住,看到您這麼誇讚我們心裏真是樂開了花,如果您覺得好那就常來玩喲
Guest User
Deluxe 2-bed Room
Stayed in Oct 2024
Family
9 review
9.5/10
Amazing
Posted on Nov 27, 2024
Hotal is new and location is best situated new Gongbei mall, cross over the road you walk straight in the biggest underground shopping and food street.
Response from Property: Thank you very much for your recognition of the hotel .Welcome to our hotel for your next stay.
Mun Kay
Business Queen Room
Stayed in Jun 2025
Couple
3 review
10/10
Outstanding
Posted on Jul 17, 2025
Good location near custom and gongbei shopping mall ,friendly & helpfull staffs.
Response from Property: 感謝親入住,看到您這麼誇讚我們心裏真是樂開了花,如果您覺得好那就常來玩喲
feifei123
Japanese-Style Superior Room
Stayed in Sep 2024
Other
1 review
9.5/10
Amazing
Posted on Oct 31, 2024
Room is clean with all the necessary amenities, eg, tooth brush,sandal it's is very near gong bei custom so, it's is very convenient to go to macau, overall I feel happy with the hotel
Response from Property: Haha! Thank you for your recognition and comments. The hotel is located next to Gongbei Port, close to Zhuhai Station and the bus terminal, with convenient transportation. The facilities are equipped with a gym and a self-service laundry room for guests to use. The warm service is only for the best stay experience! Thank you again for your recognition and look forward to meeting you again!