Qingcheng Smart Apartment (Zhuhai Gongbei Zhong'an Plaza) Reviews

Response from Property: 感謝您的入住，您的肯定和好評，是我們越做越好的動力，期待您再次光臨入住！

Response from Property: 非常感激您對我們民宿的好評！您的滿意和好評是我們最大的動力和榮譽。我們會繼續保持高標準的衞生、服務和設施，為您提供温馨舒適的住宿體驗，讓您有賓至如歸的感覺。

Response from Property: Because you booked a room and our hotel held it for you, at 1:30 AM, you requested to cancel your reservation for your own reasons, but our online customer service refused. Because you had a reservation and we had reserved the room for you, cancellations are not permitted according to platform rules. If you had any reasons for not being able to check in, you could have negotiated with us, right? You chose not to communicate and stayed with resentment, which is the last thing we want to see. Please do not express any opinions during your stay and leave us a review after you check out. Whether the room is authentic depends on the experience of our customers, not just your one-sided opinion.

Response from Property: 非常感激您對我們民宿的好評！您的滿意和好評是我們最大的動力和榮譽。我們會繼續保持高標準的衞生、服務和設施，為您提供温馨舒適的住宿體驗，讓您有賓至如歸的感覺。

Response from Property: Dear guest, we are deeply sorry for the poor stay experience you experienced. We are deeply sorry for the hygiene issues you reported, which were indeed an oversight on our part. We have immediately dispatched a professional team to thoroughly clean and disinfect your room, and we will strengthen daily hygiene inspections to ensure such issues do not recur. We also take the issue of bed comfort very seriously. Based on your feedback, we will inspect and adjust the bed in your room to improve your sleep quality. Regarding the issue with the number of mahjong tiles, we will also verify and replenish them to ensure guests have sufficient tiles for their entertainment. Once again, we sincerely apologize for your stay and thank you for your valuable feedback. We look forward to your continued improvement in our next service.

Response from Property: Dear guest, thank you very much for choosing to stay with us and for taking the time to share your honest experience. First, we sincerely apologize for the issues you mentioned, such as moldy walls and musty air conditioning odor. This was indeed an oversight on our part. We have immediately arranged for our engineering department to conduct a comprehensive inspection of the room, focusing on water seepage in the walls and thoroughly cleaning the air conditioning system to ensure that future guests will not experience similar issues. The location you mentioned is something we are always proud of, and the convenient proximity to the nearby shopping district has truly provided convenience to many guests. Going forward, we will pay even greater attention to detail in room maintenance and strive to achieve the same high standards of comfort. Thank you again for your feedback, which is crucial for us to improve our service. If you have any suggestions for your next visit, please feel free to contact me (Name and Contact Information of Network Channel Manager) and we will be happy to provide you with an even better experience!

Response from Property: Thank you so much for your positive review of our homestay! Your satisfaction and praise are our greatest motivation and honor. We will continue to maintain high standards of hygiene, service, and facilities to provide you with a warm and comfortable accommodation experience, making you feel at home.

Response from Property: Thank you very much for your positive response. We're glad you enjoyed our deluxe room and found the midnight check-in convenient. Regarding the late check-out charge, we understand this may be inconvenient. Our check-out time is 12:00 PM, but to provide greater flexibility, we offer late check-outs until 1:00 PM at no additional charge. A fee will be charged for later check-outs to ensure we can provide a clean and comfortable room for the next guest. We hope you understand this policy. If you have any special requests in the future, please let us know in advance and we will do our best to provide you with a better service experience. We look forward to seeing you again!

Response from Property: Dear guest, we are deeply sorry for the unpleasant stay you've experienced. We are deeply sorry for the issues you've raised and have immediately conducted an internal investigation. Regarding the room type change, this was indeed a communication and service error on our part. The one-bedroom room was unavailable at the time of your reservation for some reason, but we failed to promptly and properly communicate with you and provide you with a reasonable alternative. This was negligence on our part. We once again sincerely apologize for the inconvenience and will strengthen training for our front desk staff to ensure similar situations do not recur. Regarding the deposit issue, we are aware of an inconsistency in the implementation of Ctrip's Flash Stay deposit-free policy. This is indeed a management flaw on our part. We will seriously address the relevant employees and optimize the deposit collection process to ensure accurate implementation of this policy. We will immediately refund the additional 100 RMB deposit you were charged. Regarding the discrepancy between the loft king room type and the actual room type, this was also a mistake on our part. We promise that if a guest's booked room type differs from the actual room type, we will unconditionally change the room type or provide another reasonable solution. Regarding the bedding issue you mentioned, we have clearly informed you that guests have the right to adjust the bedding layout according to their needs and we will not charge any additional fees.

Response from Property: 非常感激您對我們民宿的好評！您的滿意和好評是我們最大的動力和榮譽。我們會繼續保持高標準的衞生、服務和設施，為您提供温馨舒適的住宿體驗，讓您有賓至如歸的感覺。

Response from Property: Dear guest, hello! Thank you very much for taking the time to review our hotel. Seeing that you mentioned that you were not satisfied with the bed and that other aspects were average, we are well aware that this reflects that we still have room for improvement in some details. ‌Regarding the bedding issue‌: We attach great importance to the bed issue you mentioned. The comfort of the bedding directly affects the quality of the guests' rest, and this is our negligence. We will immediately check the mattresses, sheets and pillows in all rooms to ensure that they meet the comfort standards. At the same time, we will also consider replacing better quality bedding to enhance the guests' sleeping experience. ‌Regarding other aspects‌: You think other aspects are average, which makes us realize that there may be a lack of highlights in service, facilities or environment. We will organize a team to conduct a comprehensive assessment and look for areas for improvement, such as adding more thoughtful services, optimizing facilities in public areas, etc. Thank you again for your feedback. Your opinions are our driving force for progress. We look forward to the opportunity to serve you again and let you feel our progress and intentions. I wish you a happy life! Sincerely,

Response from Property: Thank you so much for your positive review of our homestay! Your satisfaction and praise are our greatest motivation and honor. We will continue to maintain high standards of hygiene, service, and facilities to provide you with a warm and comfortable accommodation experience, making you feel at home.

Response from Property: Thank you so much for your positive review of our homestay! Your satisfaction and praise are our greatest motivation and honor. We will continue to maintain high standards of hygiene, service, and facilities to provide you with a warm and comfortable accommodation experience, making you feel at home.

Response from Property: Thank you so much for your positive review of our homestay! Your satisfaction and praise are our greatest motivation and honor. We will continue to maintain high standards of hygiene, service, and facilities to provide you with a warm and comfortable accommodation experience, making you feel at home.