Junting Business Hotel (Zhengding International Airport)

I received a reminder about my one-night stay here three days before arriving, so I assumed that everything was OK with my reservation. When I showed up, the receptionist said that she couldn't give me a room and wrote in Chinese which I translated that she could help me to get a refund. I replied, 'No, I have a reservation so you must give me a room. If you don't have any available here, let's go to the hotel next door and you can ask them to do you a favor and give you one for me.' We did, but it seems that there were none available. So, after going back to Junting Business Hotel, she gave me a room. I still don't understand what the problem was and request the hotel to respond here. The receptionist's incompetence was a big shock because it's the first time that I experienced it in China. The big advantage of this hotel is that it's about a seven-minute walk from the airport, T2. Another advantage is that they sell a variety of snacks and drinks. Upon checking out, I had to just leave the room key on the counter because no one was there.