Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.8
Amenities8.5
Service9.0
Cleanliness8.8
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All reviews(2544)
Positive reviews(2442)
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Close to scenic area(483)
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Tasty restaurant(56)
Delicious buffet(30)
Negative reviews(102)
Eugeniee
Featured Queen Room
Stayed in Jul 2025
Couple
7 review
10/10
Outstanding
Posted on Aug 22, 2025
Great location. Perfect room.
Good breakfast! Nice view 🤍
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
LCHLADY
Deluxe 2-bed Room
Stayed in May 2025
Traveling with friends
21 review
9.0/10
Great
Posted on Jun 22, 2025
This hotel is good quality for the price. It’s a three minute walk from the main gate to Zhangjiajie park, which was perfect for our early morning park entry time. The hotel had a representative at reception who could speak English. The building itself feels a little old, but it’s comfortable. We ordered some deliveries to the hotel, which were brought to our room by a robot. The cleaning staff was helpful giving us assistance with our air conditioner and restocking items in the room. The breakfast room was beautiful, even on a rainy day. There were plenty of options for breakfast, mostly Chinese style, but also some Western style choices like toast, eggs, coffee, and fresh fruit. The hotel TV had some entertainment on demand that had many English movie choices for a lazy evening after a long day in the park. The hotel was a short walk to some coffee and tea shops. Right outside the hotel were few convenience stores and around the corner was a pharmacy. There were also some local restaurants on the same block as the hotel. I would stay here again if my priority is visiting Zhangjiajie park.
Response from Property: 感恩遇見,感謝信任!期待與您再次相遇!
shareseow
Comfy Family Friendly Themed Room
Stayed in May 2025
Family
13 review
10/10
Outstanding
Posted on Jul 20, 2025
The location is truly amazing! A value-for-money stay. The breakfast area allows one to see the surrounding mountains and blue sky. The room we chose has an unobstructed view of the Wulingyuan East Gate. The gate is just a few minutes' walk away. There are shops and eateries around. Very convenient after a long day of hiking in the national forest. We didn't need many amenities but most critical and useful is the free self-service laundry room (washing machine and dryer).
6/9
Response from Property: 感謝您對我們酒店的支持與鼓勵,歡迎您再次光臨,祝您旅途愉快!
Jordi Casals
Featured Queen Room
Stayed in Apr 2025
Couple
8 review
6.0/10
Posted on May 24, 2025
The location is perfect. The facilities are poorly maintained, and cleaning is poor. On our last day, they took our towels before we left, even though we had set the do not disturb indicator. We returned to the room a couple of hours before checkout and didn't even have anything to dry our hands with. The bathroom is quite uncomfortable with no separation for the shower.
Response from Property: Thank you for choosing to stay in our hotel and leaving valuable comments. We are very sorry that we failed to bring you a perfect stay experience. Regarding the facilities you mentioned, we have always paid attention to the daily maintenance and cleaning of guest room equipment. Your feedback will help us optimize the details more targeted and provide guests with a more comfortable environment. Regarding the trouble caused by the lack of dry and wet separation in the bathroom, we fully understand your mind. If you are not satisfied with the room type you booked, you can contact the front desk to change the room type. We are deeply sorry for the poor stay experience brought to you this time. If you stay in the hotel again, we will give priority to upgrading your room type so that you can feel our sincerity and change. Looking forward to your next visit, I wish you a pleasant journey!
Guest User
Deluxe Queen Room
Stayed in Mar 2025
Solo traveler
5 review
10/10
Outstanding
Posted on Apr 18, 2025
Phenomenal location. Right next to the National Park’s entrance. There is a convenience store nearby as well.
The breakfast buffet was high quality and better than some of the restaurants in America. 
Response from Property: Dear, thank you for your beautiful article and pictures! Our hotel is located at the east gate of Zhangjiajie National Forest Park, 100 meters away from the ticket station, and is the closest luxury hotel to the scenic area! As you said, professional matters should be left to professionals. As long as you come with a good mood, you can leave all other service matters to us, and we will do our best to help you do everything! Welcome to visit us again!
kenycon95
Featured 2-bed Room
Stayed in Feb 2025
Family
20 review
10/10
Outstanding
Posted on Mar 25, 2025
Located just in front of the East Gate of Wulingyuan Forest Park, very convenient if you want to enjoy the most of the place. Rooms and breakfast are nice!
Response from Property: Dear, thank you for your beautiful article and beautiful picture! sinomeninSelect Hotel (Zhangjiajie Wulingyuan Branch) is located in ZhangJiajie National Forest Park east gate, away from the ticket stationThe linear distance is 100 meters, which is the closest to the scenic spotA luxury hotel! As you said, professionalLeave the work to the professionals. You just need to bringWith a good mood, all other servicesYou can leave everything to us, we will be exhaustedDo your best to help you do everything! Hua TianWelcome to your visit again!
Anonymous User
Deluxe Queen Room
Stayed in Jul 2025
Traveling with friends
3 review
10/10
Outstanding
Posted on Aug 28, 2025
Wonderful
Response from Property: 感謝您的支持,祝您生活愉快!
Guest User
Featured 2-bed Room
Stayed in Jul 2025
Family
5 review
7.0/10
Posted on Sep 2, 2025
✅ Overall Verdict: A classic case of good location and nice front-desk staff being overshadowed by questionable cleanliness and impolite employees in the restaurant. Stay for the convenience, but maybe wear slippers and don't look under the furniture! 🙈
📍 Location: PERFECT! ⭐⭐⭐⭐⭐ The biggest and best advantage! It's super close to the East Entrance of the park. You can easily walk there in just 5-10 minutes. Absolutely unbeatable for convenience! 🚶♀️
🧹 Cleanliness: A Tale of Two Realms 🧐
· First Impression: The room looked very clean and tidy at first glance. So promising!
· The Reality Check: We made the mistake of looking under the bed... and it was a complete horror show! 😱🤮 Old KFC wrappers, candy wrappers, dust bunnies, and bottles. It's painfully obvious that area gets cleaned maybe once a year. Definitely not a good feeling.
🍳 Breakfast: Edible, But Not suitable for everyone.I wouldn't call it a proper "Continental Breakfast," but you won't starve! They have both boiled and fried eggs. There were also some relatively edible vegetables.
👥 Staff: A Story of Two Extremes
· Reception Managers: ⭐⭐⭐⭐⭐ They were lovely, helpful, and very pleasant! They even helped us set up the air conditioner. Big thanks to them! 🙏
· Restaurant Hostess: -⭐ Unfortunately, she was quite unpleasant. She didn't greet us or say goodbye, which felt intentionally rude, was constantly stuck in the phone and chatted loudly with the waiters..🤔 We noticed she was chatty and friendly with other (local) guests, so we can only assume it was because we are foreigners. Not a welcoming feeling at all.
Response from Property: 尊敬的客人,非常感謝您抽出時間反饋入住體驗,對此在衞生方面讓您感到不適,以及餐廳服務未能達到您的期望,我們深感抱歉!收到您的反饋後,我們已立即安排專人對客房衞生進行了全面核查和整改,並組織餐廳全體員工開展服務流程專項培訓,確保此類問題不再發生。您的意見對我們至關重要,真誠希望能有機會再次為您服務,讓您感受到我們的改進,期待您的再次光臨!
Nastrina81
Deluxe Queen Room
Stayed in Jul 2025
Couple
6 review
10/10
Outstanding
Posted on Aug 17, 2025
The hotel is perfectly located close to the access to the Zhangjiajie park. Rooms are good sized and generally clean. A little bit dated though. The area is full of restaurants and bars. Ot’s nice that after 18, all the tourists go back to the city and this area close to the park is empty and very livable.
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Guest User
Superior 2-bed Room
Stayed in May 2025
Solo traveler
9 review
8.5/10
Very Good
Posted on Jun 13, 2025
The location of this hotel cannot be beaten for access to the national park - literally steps away across the road. The staff can be a little abrupt but did become friendly. The room is a little tired but very clean & spacious. I specifically requested a non-smoking room. Was allocated a room which had been sprayed
to get the smoke smell away. Don't offer smoke free if you can't deliver.
Breakfast was great. Started at 6am on the 7th level (yes you have to walk up one set of stairs - you're also walking through the park the whole day, it's ok). And yes asian food on offer - you're in China. Fresh noodle & egg stations, lots of other rice, noodles, vegetables, congee, fruit etc on offer.
Very accommodating. Very convenient. Would definitely stay.
Response from Property: 尊敬的賓客,感謝您對酒店的點評!對於您在酒店入住期間的經歷,我們深表遺憾。您的寶貴意見對我們非常重要,我們會將意見告知相關部門以提高服務質量。若您下次至此,希望能再次預訂本酒店,給我們一個機會致歉。期待再次光臨!
Anonymous User
Superior 2-bed Room
Stayed in Oct 2024
Traveling with friends
11 review
9.5/10
Amazing
Posted on Nov 25, 2024
The hotel is located at the attraction place near the East Gate. The room was spacious and comfortable. The breakfast buffet was okay. There is one convenience store next to hotel lobby that sells souvenirs, gloves, hat, cane and many more for your hiking trip in this area. The uncle sell it at cheapest price compared to other shops or even night market. Highly recommended.
Response from Property: Dear guests: Thank you for your recognition of us! We are very glad that you chose to stay at Huatian Selected Hotel (Zhangjiajie Wulingyuan Branch). The hotel is located at the gate of Dongdaemun, the core scenic area. It has a superior geographical location and beautiful surrounding environment. The hotel's buffet breakfast is rich in variety and delicious. We will always use our thoughtfulness and warmth to bring you a home-like feeling! Wish you always smile and go smoothly in work and life!
Chin Ong
Featured 2-bed Room
Stayed in Mar 2025
Couple
12 review
10/10
Outstanding
Posted on Apr 10, 2025
Clean and spacious room and situated just next to Wulingyuan East gate, lots of eateries shop around here, very convenient to tourist. Staff are polite and helpful. Very good hotel, will visit next time.
Response from Property: 很榮幸我們的服務得到您的評價,我們一貫保持熱情真摯地為客人服務。酒店在森林公園東大門口,位於繁華的商業圈,周圍周邊餐飲雲集,交通便利;附近有商城,舒適、靜謐、温暖、樸實的住宿空間是我們酒店人致力為您打造的生活方式,祝您開心每一天!
Eliane Gong
Featured Queen Room
Stayed in Aug 2024
Couple
1 review
8.0/10
Very Good
Posted on Sep 17, 2024
The hotel is close to the east gate of Wulingyuan and historic interest area. It’s very convenient to start your trip from here. It’s a 10min walk from the bus station that takes you to the Grand Canyon and zhangjiajie. The streets with the shops are 1-2km walking. They have many choices for breakfast. Different vegetables, noodles, bread, eggs, fruit etc. Even cornflakes and toast if you only like western food. They change it a bit everyday which is nice. The room was good and they cleaned it every day. Only underneath the bed it was dusty. The room had automatically opening curtains and airco. I would recommend this hotel. The staff does not speak English so if you don’t speak a little Chinese it might be a little inconvenient.
Response from Property: Dear guests: Thank you for your recognition of our service! Thank you for sharing your true feelings during your stay so that more people can know and understand us! Huatian Select Hotel (Zhangjiajie Wulingyuan Branch) is located at the east gate of Zhangjiajie National Forest Park, 100 meters away from the ticket gate. Huatian's brand and service are guaranteed. All hotel staff wish you: a happy life and smooth work!
Wachara
Deluxe Queen Room
Stayed in Jan 2025
Couple
5 review
9.0/10
Great
Posted on Feb 18, 2025
Good good
Response from Property: 尊敬的賓客:您好!謝謝閣下的好評,您的支持和鼓勵,是我們前進的動力。武陵新天地華天精選酒店地處核心景區東大門,步行3分鐘左右就到達景區大門口,新天地華天酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。期待着您的再次光臨,祝您:生活愉快,事業旺旺!
Jing Hui
Featured 2-bed Room
Stayed in Mar 2025
Couple
6 review
8.5/10
Very Good
Posted on Apr 5, 2025
Right outside the entrance to the forest park. The road is very busy during peak hours.
Response from Property: 非常感謝您對我們酒店的認可與肯定。我們會再接再厲,把服務做的更細,讓您每次入住都會有不一樣的體驗。出門在外,開心第一。希望您在酒店入住期間,能過的開心、快樂!有任何事情,請第一時間告知我們,我們不一定做的最好,但我們一定會竭盡全力!祝:開心、快樂每一天!