Orange Hotel (Zhangjiajie Jishou University) Guest Reviews
4.8/5
Excellent
1349 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(1349)
Positive reviews(1338)
Reviews with photos/video(451)
Delicious breakfast(215)
Friendly front desk staff(183)
Offers pick-up/drop-offs(111)
Large rooms(109)
Well decorated(68)
Well designed(54)
Close to train station(16)
Good lighting(12)
Negative reviews(11)
Anonymous User
Superior Queen Room
Stayed in Jan 2025
Travel with friends
3 review
5.0/5
Outstanding
Posted on Feb 21, 2025
Such a clean room and big for the price, orange hotels never fail to amaze, quality and price compliment each other well. Really one of the most consistent hotel brands in china. The added fragrance of oranges and free orange juice at the lobby tops it all off.
Response from Property: 尊敬的賓客您好!非常感謝您對我們的支持與信任,我們將繼續秉承用心做事、細心服務的服務理念,讓您在桔子張家界吉首大學店的居停感受到家一般的温暖。期待您能再次光臨檢閲我們的進步,祝您開心每一天!
Mario Diep
Superior Queen Room
Stayed in Nov 2024
Couples
9 review
5.0/5
Outstanding
Posted on Dec 15, 2024
The best hotel experience ever, even better than those fancy hotels in Las Vegas. Our room keeper was always keeping our room neat and clean with filled up amenities. The room is big, awesome and full of tech. They even have the laundry room, free of charge.
Response from Property: 這是我見過最好的肯定之一,特別高興,心裏像吃了蜜一樣甜。您的如此的認可小桔,甚是開心呢。為您服務是我們義不容辭的責任,但是付出努力的同時,能讓您感到滿意,這何嘗不是一件令人高興的事。十分感謝您的好評!
wynapr
Deluxe Family Room
Stayed in Sep 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 21, 2024
The hotel room was exceptionally spacious, clean, and equipped with a wide range of amenities. While some staff members may not be fluent in English, they were extremely helpful and made a genuine effort to assist us. The breakfast offered a satisfactory selection of both Chinese and Western dishes that catered to a variety of tastes. Overall, I highly recommend this hotel—it offers excellent value for the price and is a top choice for travelers seeking a comfortable and enjoyable stay
Response from Property: 尊敬的賓客:您好,非常感謝您的支持!您温馨的留言洋溢着盛情的讚美,我們此刻心情飛揚,能得到您的讚許深感榮幸,同時也真誠感謝您對我們的喜愛和認可,在這裏的美好時光讓我們心存感動,讓賓客享有美好的入住體驗是我們義不容辭的責任,同時我們也更有動力繼續前行,我們因為有您這樣的客人才會成長的更好,再次感謝您的好評,祝願您每天都快樂!
sam cheah
Superior Queen Room
Stayed in Sep 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 15, 2024
good service, especially the front desk staf, name 安心 ,a very patient, helpful lady., went out of her way to advice n assist
Response from Property: 這是我見過最好的肯定之一,特別高興,心裏像吃了蜜一樣甜。您的如此的認可小桔,甚是開心呢。為您服務是我們義不容辭的責任,但是付出努力的同時,能讓您感到滿意,這何嘗不是一件令人高興的事。十分感謝您的好評!
iferreira
Superior Queen Room
Stayed in Mar 2024
Couples
11 review
5.0/5
Outstanding
Posted on Apr 12, 2024
Really nice and modern hotel. The staff was very helpful.
100% recommended!
Response from Property: Hello, my dear guest! Thank you very much for taking the time to review our hotel. Welcome to visit Zhangjiajie next time
En Hui Pamela
Superior Queen Room
Stayed in Jul 2024
Couples
7 review
4.7/5
Amazing
Posted on Sep 19, 2024
I really recommend this hotel for its cleanliness. And beautiful room. Nice experience!
Response from Property: 親愛的客官您好!非常感謝您對我們酒店如此的青睞和喜愛!前進的腳步永不停歇,為了您的信賴,我們將更加堅持不懈,桔子酒店永遠屹立於這個城市,等候您的來臨!不見不散哦~
Anonymous User
Deluxe Family Room
Stayed in Oct 2024
Family
10 review
4.7/5
Amazing
Posted on Nov 5, 2024
The room is so big eventhough it's quiet far from attractions
Response from Property: 感謝您的入住及提出的問題,很抱歉給您帶來的不好體驗,小桔一定會積極改善加強此方面的培訓,您可千萬別對小美失望哦,小桔會努力提升方方面面,等待您的再一次入住。祝您生活愉快!
Claira90
Deluxe Queen Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 20, 2024
This hotel room is relatively new and spacious. Love the orange theme concept. Hotel location is near 72 wonder Tower. Highly recommend!!
Response from Property: Dear guests: thank you for staying at the hotel and sharing with us. I am very glad that every part of the hotel has been recognized by you. Through your detailed description, you can feel the happiness of this trip, this is our service has been pursuing, this will also become our continued efforts, continuous motivation, looking forward to serving you next time
Mak_CK
Superior Queen Room
Stayed in Mar 2024
Travel with friends
8 review
4.7/5
Amazing
Posted on Apr 22, 2024
Pros : The room is clean and looks very new.
Cons : Lights are not able to be controlled individually. They can only be controlled by percentage levels
Response from Property: Dear Guest: Thank you for your stay and your questions. Sorry to bring you a bad experience, your problem has been feedback to the relevant departments, will strengthen the rectification, you can not be disappointed with the small orange oh, small orange will strive to improve all aspects, waiting for you to stay again, I wish you a happy life!
Guest User
Superior Queen Room
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 18, 2025
Facilities: Very satisfied
Hygiene: Very clean
Environment: Very good, satisfied
Service: Very thoughtful, considerate,
Early breakfast is delicious, the hotel is in a good location, recommended to stay, five is a good review
Original TextTranslated by Google
Response from Property: Dear guests: Thank you for your choice! Every time we receive a positive comment, Xiaoju will feel warm in our hearts. Thank you for your support and love. It is very warm to have you accompany us all the way! Xiaoju will continue to provide you with better services. We look forward to serving you again. May you be happy every day!
Guest User
Deluxe Family Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The room is very comfortable and I feel happy at first glance. The service is also good. The waiter will contact in advance to inquire about the needs. There is a parking space, which is suitable for self-driving travel! It is worth mentioning that the breakfast is very good
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for your support! Your warm message is full of warm praise. We are very happy at the moment. We are honored to receive your praise. At the same time, we sincerely thank you for your love and recognition of us. The good time here touched us. It is our unshirkable responsibility to let guests enjoy a good stay experience. At the same time, we are more motivated to move forward. We will grow better because of guests like you. Thank you again for your praise and wish you happiness every day!
Dongshuyan
Deluxe 2-bed Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The hotel environment is very good, the front desk is very enthusiastic, and also recommended local specialties and places to visit in the city center. I was very satisfied with my stay and decided to stay for another two days
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you very much for your support! Your warm message is full of warm praise. We are very happy at the moment. We are honored to receive your praise. At the same time, we sincerely thank you for your love and recognition of us. The good time here touched us. It is our unshirkable responsibility to let guests enjoy a good stay experience. At the same time, we are more motivated to move forward. We will grow better because of guests like you. Thank you again for your praise and wish you happiness every day!
Anonymous User
Superior Queen Room
Stayed in Dec 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Feb 1, 2025
Very good, clean and sanitary, the facilities are very new, the living is very comfortable, the service is especially warm, next time I come, I will still choose Orange Home, it is not far from the tourist attraction Qilou, it is worth recommending.
Original TextTranslated by Google
Response from Property: Thank you for your encouragement and recognition of our employees. We insist on simplicity and authenticity in service, return to the beginning, and pay attention to the needs of customers. Your satisfaction is our persistent goal, and we look forward to seeing you again!
Guest User
Deluxe Queen Room
Stayed in Dec 2024
Family
14 review
5.0/5
Outstanding
Posted on Feb 1, 2025
The check-in experience was superb 👍🏻, the service was very good, warm and thoughtful, a small gift was given upon check-in, and disposable items were also prepared for the children. The hotel was very attentive, a very good hotel
Original TextTranslated by Google
Response from Property: We will read every word you leave carefully. We will be happy for a long time with your encouragement and we will seriously consider your suggestions. Thank you for your support. We will continue to improve and strive to do better to repay your kindness. You are always welcome to give us your valuable suggestions. I wish you a happy life~
Guest User
Deluxe Family Room
Stayed in Dec 2024
Family
1 review
4.7/5
Amazing
Posted on Jan 29, 2025
This family twin room is perfect for traveling with children. The big bed is 1.8 meters and the small bed is 1.35 meters. There is also a small sofa and dining table. The design of the room would be perfect if the toilet was equipped with a sensor light like the bottom of the bed. Otherwise, the whole room would be dark before you finish going to the bathroom🤣
Also, I want to thank you for the candy jar for my child. I was very happy on the first day of the new year🥰In short, I will first look at the family room of Orange Hotel when I travel next time
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常感謝您對酒店的支持和各方面的認可。我們所做的一切都衹為每一位賓客帶來不一樣的入住體驗,看到您的滿意和肯定,我們真的非常感動,我們會繼續努力準備着您隨時回來。