Zhangjiajie Shuixuan Inn (West High-speed Railway Station)

Zhangjiajie Shuixuan Inn (West High-speed Railway Station) Reviews

Zhangjiajie Shuixuan Inn (West High-speed Railway Station)

Room 203, Building 1, Ningbang Square, Yongding District, Zhangjiajie, Hunan, ChinaSee Hotel Details
Zhangjiajie Shuixuan Inn (West High-speed Railway Station)
Zhangjiajie Shuixuan Inn (West High-speed Railway Station)Zhangjiajie Shuixuan Inn (West High-speed Railway Station)Zhangjiajie Shuixuan Inn (West High-speed Railway Station)
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1 night

Guest Reviews

9.4/10
Outstanding
146 review
Verified reviews
Location9.5
Amenities9.1
Service9.4
Cleanliness9.5
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All reviews(146)
Positive reviews(140)
Reviews with photos/video(29)
Great service(53)
Convenient location(35)
Easy to get around(25)
Close to train station(25)
Great value for money(13)
Offers pick-up/drop-offs(12)
Loved the view(6)
Beds were average(4)
Negative reviews(6)
Guest User
Queen Room
Stayed in Mar 2025
Couple
3 review
7.0/10
Posted on Apr 24, 2025
Clean and well organized, however the shared bathroom sink was leaking all over the floor. The area was nice and the rooms were well kept. Highly recommend!
Response from Property: Hello, dear guests! Thank you very much for your comments. We attach great importance to your opinions and have taken immediate measures to improve them. At the same time, we will further improve the front desk service to improve the quality and efficiency of the service. We have checked it. Thank you again for your evaluation.
Liliiie
Queen Room
Stayed in Mar 2025
Couple
10 review
10/10
Outstanding
Posted on Apr 5, 2025
Very clean hotel and room, the location is perfectly closed to the railway station. Everything is brand new and works perfectly. Just a misunderstood about the room but the owner was really nice and tried her best to made the things sort it out 🙂
Response from Property: In this troubled world, it is our great honor to be a touch of warmth on your journey. Your satisfaction is the driving force for us to keep moving forward. I look forward to sharing more beautiful moments of life with you in the coming days.
Anonymous User
Queen Room
Stayed in Jun 2025
Solo traveler
6 review
8.5/10
Very Good
Posted on Jul 18, 2025
The room was clean. The hotel is conveniently located 5-10mn walk from the high speed railway station.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition from all aspects of the hotel. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are really touched. We will continue to work hard to be ready for you to come back at any time.
Simone Alfandari
Queen Room
Stayed in Jun 2025
Solo traveler
15 review
7.5/10
Posted on Jul 16, 2025
The room is simple and functional, though it’s worth noting that it features a squat toilet, which may be less comfortable for some Western travelers. On the plus side, the location is excellent, just steps from the station. Be aware that the entrance can be a bit tricky to find, as it’s tucked away in a garage area.
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition from all aspects of the hotel. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are really touched. We will continue to work hard to be ready for you to come back at any time.
ChurNewZealand
Queen Room
Stayed in Jun 2025
Solo traveler
8 review
7.5/10
Posted on Jul 23, 2025
Room was small but fine...nice wee view. Great option of you've got an early train the next morning as I did. Location was tricky to find, you go into the underground carpark and upnthe elevator...a random on the street helped me. Walking distance to that famous building...along a nice path you can walk along. Restauratns and corner store close to the hotel.
Response from Property: Dear guest: Hello! I'm glad that you chose to stay at Shuiyun Inn. I was stunned when I saw your low evaluation! Home is a sheltered harbor, a warm nest, and a warm corner of the body and mind. Love is home. The hotel has always hoped to use its thoughtfulness and warmth to become the home outside your heart. Looking forward to your next home!
Guest User
Queen Room
Stayed in May 2025
Couple
9 review
6.0/10
Posted on Jun 11, 2025
We Ve book the accomodation in a hurry and didn't realize it didn't had private bathroom. That wasn't a big problem since it was for just a night, in the morning we had train to catch. The problem was the unclean wc, it was horrible, the tube inside all dirty and disgusting. The public wc at the train station are cleaner. I don't recommend..maybe with private bathroom is cleaner, I don't know The location is hard to find on your own. We had luck to ask someone on the street and to take us there, but late in the night I think it's difficult to find if no one is passing by
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition from all aspects of the hotel. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are really touched. We will continue to work hard to be ready for you to come back at any time.
Guest User
Queen Room
Stayed in Apr 2025
Solo traveler
4 review
9.5/10
Amazing
Posted on May 20, 2025
Location to the entrance to the hotel was not clear from outside. You have to enter underground carpark and access lift to second floor, but there is no signage for people who do not read/speak Chinese so it was hard to find at first. It was a good stay overall. The bed was VERY hard though. Nice cold air conditioning, lady at the reception was nice. The key card for my room expired every day so I had to get it renewed at the reception which was a little inconvenient but not really a huge problem. Nice views from the room. There is no toilet tissue provided and no toilet hose so that could be improved
Response from Property: Hello, dear guests! Thank you very much for your comments. We attach great importance to your opinions and have taken immediate measures to improve them. At the same time, we will further improve the front desk service to improve the quality and efficiency of the service. We have checked it. Thank you again for your evaluation.
SS-Singapore
Queen Room
Stayed in Oct 2024
Solo traveler
15 review
10/10
Outstanding
Posted on Nov 17, 2024
Room is about 15mins walking distance from ZJJ west station. Very conveniently located if you are taking early train to city like Chongqing. Room was clean, new and comfortable. Lady boss upgraded my room to one with attached toilet. Very nice of her. It’s located at one of the condominium block. Enter from the carpark, keep right to the lift lobby and take to level 2. I took public bus 17 to 72 奇楼 for dinner. Took me only abt 10mins. Will come back again!
Response from Property: Thank you for staying in our homestay. I'm very happy to get your comments! Every city will always have a memorable reason. Every season has its own scenery. Every homestay has its own sweet and warm memories. I hope our homestay will be the warmest and most unique in your memories! We are still developing! Come back often and have a look.
Guest User
Queen Room
Stayed in Apr 2025
Traveling with friends
7 review
3.0/10
Posted on May 14, 2025
The hotel is impossible to find you have to ask locals for help otherwise no chance. The room was WITHOUT a toilet or a shower which wasn’t mentioned anywhere before check-in. When we wanted to upgrade the „24/7“ receptionist wasn’t available. Finally made it to a western styled bathroom which costed 1,5 times more. It still didn’t have toilet paper or hand soap! The beds were really hard and not comfortable. Room service wasn’t existing and we didn’t even get fresh water. Another problem was the room card. Both nights it wasn’t working and we needed to look for the „24/7“ receptionist to activate it. I would definitely NOT recommend staying there if you wanna enjoy your time!
Response from Property: Hello, dear guests! Thank you very much for your comments. We attach great importance to your opinions and have taken immediate measures to improve them. At the same time, we will further improve the front desk service to improve the quality and efficiency of the service. We have checked it. Thank you again for your evaluation.
vanessatatts
Queen Room
Stayed in Mar 2025
Solo traveler
6 review
10/10
Outstanding
Posted on May 6, 2025
Great location if you arrive late at night by train or need to be close to the railway station. Very clean room. To enter the hostel you need to go through the parking lot which can be confusing. Would totally recommend!
Response from Property: 在這紛擾的世界中,能成為您旅途中的一抹温馨,是我們莫大的榮幸。您的滿意,是我們不斷前行的動力。期待在未來的日子裏,與您分享更多生活的美好瞬間。
Theodas
Shuiyun Twin Room (Western Toilet)
Stayed in Aug 2024
Couple
5 review
7.5/10
Posted on Sep 17, 2024
The main asset of this hotel is to be located near the Zhangjiajie railway station, about 10 min walking distance
Response from Property: Your comments are the best encouragement and support for us. Welcome to our beautiful Zhangjiajie again. I wish you a smooth work and good health.
Jackson
Queen Room
Stayed in Jul 2024
Couple
24 review
9.5/10
Amazing
Posted on Aug 30, 2024
The hostel is within easy walking distance from the train station. The room although small is clean and comfortable, the owners especially the granny auntie is very helpful and friendly giving tips on how to take bus 17 to the various tourist destinations like 72 places, Tianmen mountain cable car. They have a variety of different rooms, Very suitable for all kinds of travelers !
Response from Property: Thank you for staying in our homestay. We are very happy to get your comments! Every city will always have a reason to miss, every season has a scenery that we can't give up, and every homestay has its own sweet and warm memories. I hope our homestay will be the warmest and most unique one in your memories! We are still developing! Come back often and have a look
Jean de Bonfils Lavernelle
Deluxe Queen Room
Stayed in Apr 2025
Solo traveler
8 review
8.5/10
Very Good
Posted on May 9, 2025
The location is perfect but the entrance is difficult to find
Response from Property: Hello, dear guests! Thank you very much for your comments. We attach great importance to your opinions and have taken immediate measures to improve them. At the same time, we will further improve the front desk service to improve the quality and efficiency of the service. We have checked it. Thank you again for your evaluation.
Rian Ikhsan
Queen Room
Stayed in Jun 2025
Solo traveler
1 review
10/10
Outstanding
Posted on Jul 8, 2025
Very kind owner, allow me check in from 8:00
Response from Property: Dear guest: Hello! Thank you very much for your support and recognition from all aspects of the hotel. Everything we do is only to bring a different vacation experience to every guest. Seeing your satisfaction and affirmation, we are really touched. We will continue to work hard to be ready for you to come back at any time.
Constance 罗心雅
Queen Room
Stayed in Dec 2024
Traveling with friends
10 review
10/10
Outstanding
Posted on Jan 22, 2025
The Hotel is very close to the train station (10min walk.) It was quite clean.
Response from Property: Thank you for staying in our homestay. I'm very happy to get your comments! Every city will always have a memorable reason. Every season has its own scenery. Every homestay has its own sweet and warm memories. I hope our homestay will be the warmest and most unique in your memories! We are still developing! Come back often and have a look.