Scandinavia Resort

This is a classic case of a nice-looking property with poor service that completely ruins the experience. Not recommended. I spent 3 nights here, and the stay was far from what you’d expect from a resort. I arrived late at night and couldn’t find any parking. The next morning (Day 1), I informed reception that my room door wasn’t locking and also requested housekeeping. Despite following up three times, nothing was done by 4 PM. I gave up. Day 2 – still no resolution. After repeated reminders, housekeeping finally showed up at 4:30 PM. The door issue remained unresolved. I had to go to the reception multiple times, which was awful—especially since I was with my 10-year-old child, who also felt uncomfortable with the overall situation. I spoke to the manager, who was unapologetic and claimed her housekeeping team is the best. Reception staff were polite, but nothing actually got done. I was told the hotel was full, which may explain delays, but that doesn’t justify ignoring basic services like cleanliness and room security. I spent two days with an unlocked door, constantly worried about my belongings. Update: After all the back and forth, the manager finally offered a room change. I was given a new key—but the new room wouldn’t open. I tried twice, even with the reception staff, but the door stayed shut. At this point, I don’t want to be bothered anymore. I just want peace of mind and am eagerly waiting to check out. I know it may not matter much to others, but for me, this has been extremely frustrating. I will not visit again—and I absolutely do not recommend this place.

Hotel Next to parks attractions It was great. Best location next to the parks in Zator. Great value for money. Staff very nice and helpful.

It was a unique setting but could definitely use some help. One major thing is that it was 85 degrees when we checked into our room. We immediately turned the AC down to a low setting. It did not get cooler within two hours so I went to the office to see what could be done. They sent a repair guy and he looked at it for 5 seconds and said we would just have to wait another hour or more for it to cool down. It never did. We had to open the windows and thankfully it was cool at night, enough to sleep. This is not acceptable. You need to have someone that cares about the customer and if something isn't working, then fix it or move them to another room.