Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.2
Amenities8.4
Service8.0
Cleanliness8.3
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All reviews(89)
Positive reviews(81)
Reviews with photos/video(36)
Awesome stay(34)
Awesome rooms(21)
Relaxing hot springs(14)
Perfect for kids(13)
Large rooms(13)
Offers pick-up/drop-offs(12)
Convenient location(9)
Delicious breakfast(6)
Negative reviews(8)
Anonymous User
Japanese Standard Room
Stayed in Nov 2024
Family
14 review
8.5/10
Very Good
Posted on Dec 18, 2024
Hotel with hot spring and others facilities like swimming pool and gym room. Room are big enough for 3-4 persons. Location a bit far from town if with car no issue at all. Hotel do provide bus but time limited till 6pm. All staffs could not speak English so communication was an issue if you request something.
Rinnah Tay
Japanese Standard Room
Stayed in Dec 2024
Couple
1 review
9.0/10
Great
Posted on Jan 23, 2025
Everything you need and nearby ski resorts except getting here is abit hard
sakanadesu
Western-Style Twin Room
Stayed in Jan 2025
Solo traveler
17 review
5.5/10
Posted on Feb 23, 2025
The twin room is quite spacious. But I encountered the problem of insufficient cleanliness. There were still “some feminine things”left in the toilet room. Fortunately, it was packed in a sanitary bag.🙂
Then there were too many families and tourists staying there. I was worried about the hygiene of the large bathhouse and gave up on enjoying the hot spring facilities. I was disappointed to stay in.
Mee Chean
Japanese Standard Room
Stayed in Jan 2025
Family
5 review
7.5/10
Posted on Feb 13, 2025
Convenient hotel with snow playground just outside the hotel
But need improvement on cleanliness
YING CHUNG IAN
Japanese Standard Room
Stayed in Dec 2024
Family
4 review
8.0/10
Very Good
Posted on Feb 2, 2025
excellent ski resort with related facilities
rental shop just nearby with reasonable price
hot spring in public provided
buffet restaurant and a Japanese restaurant under the hotel
ski locker per room provided and 24 hours convenient store
however the room cleanliness maybe improved
Joe
Japanese Style Large Room
Stayed in Feb 2025
Traveling with friends
7 review
10/10
Outstanding
Posted on Mar 18, 2025
Hotel room is huge and onsens are great. Hotel staffs are very helpful as well.
Masri Imansyah
Japanese Standard Room
Stayed in Mar 2024
Couple
1 review
8.5/10
Very Good
Posted on Apr 28, 2024
The location is very good with the view and indulgent eyes, which makes me more comfortable is the provision of shuttle buses from Enchigo Yuzawa station to the hotel with a clear timetable. Just need to be given more time to check out until 11.00, considering the location is far from the city.
David
Japanese Standard Room
Stayed in Jan 2025
Traveling with friends
4 review
9.5/10
Amazing
Posted on Mar 22, 2025
Hotel quite nice, price is reasonable
Martinajung
Western-Style Twin Room
Stayed in Jan 2024
Family
2 review
9.0/10
Great
Posted on Feb 20, 2024
The room is specious and great dinner and breakfast. I like to go again!!!!
Jackie
Japanese Standard Room
Stayed in Dec 2024
Family
6 review
10/10
Outstanding
Posted on Jan 30, 2025
Very good hotel
Nattapong
Japanese Standard Room
Stayed in Mar 2024
Couple
1 review
10/10
Outstanding
Posted on Apr 4, 2024
One of Best of Hotel I has been in Japan.
BigTom
Japanese Standard Room
Stayed in Nov 2024
Family
13 review
10/10
Outstanding
Posted on Feb 17, 2025
Nice hotel
Yutian JZ
Japanese Standard Room
Stayed in Oct 2024
Traveling with friends
15 review
10/10
Outstanding
Posted on Dec 5, 2024
Great value
Guest User
Western-Style Twin Room
Stayed in Dec 2023
Family
5 review
8.0/10
Very Good
Posted on Jan 24, 2024
Good service
Guest User
Japanese Standard Room
Stayed in Feb 2025
Solo traveler
1 review
9.0/10
Great
Posted on Mar 19, 2025
The facilities were clean and it was my first solo trip, but I felt very safe. This time I only stayed one night, but next time I'd like to relax a little more! I'm looking forward to using it again!