Hoshino Resorts Kai Yufuin

I have stayed in both expensive and cheap hot spring hotels, but this one is really average. Because there were no rooms available, we changed two room types, but both had a small bathtub placed outside, without hot and cold water adjustment handles, and the water was too loud and noisy, and the water was too hot in the morning. . The experience was not very good. The service was also average, and the English communication was not smooth. Moreover, the website clearly stated that there was a shuttle service, but after arriving, the staff did not explain the time clearly or clearly. We arrived at the station at 4:55 pm to wait for the shuttle, but we didn't see the bus at all. I didn't want to say anything at first, but when I returned to the hotel and asked the staff who took us to the room, I kept asking about today. Then I told her that I didn't wait for the bus. . Then she only replied "That's weird." And then there was no follow-up... I don't want to spend too much time complaining, but I really don't recommend this hotel. There must be better options than this.

Advantages Quiet environment, many foreigners live Space for slow living There are two more activities to participate in in the morning. Yoga and braiding grass rope. One night, two meals, rich ingredients Disadvantages You have to drive to get there;the hotel can only offer a limited Shuttle Bus Transporting luggage takes a long time I accidentally injured my leg on the trip and the hotel could only provide limited bandage A lot of the grass that went to the hotel terraces in April had withered and lacked people to take care of the garden

星野集團一貫的高品質。從接待的時侯就感受到十分貼心的服務。

The Japanese-style room is very spacious, the waiter is very friendly, the environment is beautiful, clean and hygienic, and the breakfast and dinner are very exquisite. I had a very happy stay☺️

The hotel service is considerate, the waiters are very kind, the meals are rich, there is a special car to pick up, the scenery is picturesque, and there are programs to make local handicrafts, which is very interesting. I will go again