HOTEL MYSTAYS Yokohama

It's close to the station, so it's easy to find and convenient. I would like to use it again. Unfortunately, the other day the room I had planned was full. I would like to use it again.

服務態度優質

非常好，是日本自由行最好的一個。房間寬大出乎意料，區域環境也可以。是一次不錯的體驗。

The hotel is very convenient, close to the subway station and electrical appliances, the hotel has Chinese front desk staff, the hotel has complete sanitary conditions, I will stay in this hotel next time I come to Tokyo

역에 가까웠고 내부 시설도 만족스러웠습니다. 좋았습니다~ ^-^)b

チェックインロビーも綺麗でお部屋も綺麗でした🙂

I stayed at this hotel at the same time last year. It was very cost-effective, the surrounding environment was very quiet, and it was also close to Koganecho Station, so I chose to stay again this year and stayed for five days. Although there were some unpleasant things during the trip, they were resolved with the help of other staff. The facilities and equipment of Japanese hotels are well maintained, so it is understandable that there are some shortcomings. However, the air conditioner in the room did not cool on the first night of this stay. I didn't believe it would be like this, so after waiting for an hour and a half, the temperature was still 28 degrees Celsius, so I had to go downstairs to find the front desk staff to solve the problem. A male staff member went upstairs with me to check, and only hid the words "Indoor temperature" displayed on the air conditioner. After restarting the control panel, he told me in an official tone that it had been adjusted and asked me to wait for the indoor temperature to "slowly" drop, without any remedy. So I waited until 11 o'clock in the evening, and the indoor temperature was still very hot. I had to go downstairs again to ask the staff if they could solve it. A female staff member wearing glasses accompanied me to the room again to check the reason. She also came to the conclusion that the room was not cooled, and it was not even as cool as the corridor. However, the attitude of this staff member was completely opposite to that of the male staff member before. She could face the problem and solve it, instead of shirking responsibility like the male staff member, thinking that it was the guest's problem, not the hotel's air conditioning equipment. Because the OCC was full that day, the female staff member gave me a solution and changed a room for me tomorrow. Considering the late time, I also understood her difficulties, so I accepted her solution. I hope that the hotel can train some employees to correct their service awareness and not think that the demands made by the guests are unreasonable and difficult for the hotel. When guests encounter problems, the staff should first find the cause of the problem, rather than first thinking that it is the guest's problem. Thanks again to the female staff member for her responsible attitude in solving problems. The good comments are reserved for her.

房間夠大 性價比很高

직원분들이 친절하고좋아요 방안에 약간의먼지가있긴했지만 나름괜찮네요 그리고 물건을놓고온줄알고 몇번전화를드렸는데 들어가기전부터 없었다는걸몰랐어요 공항에서 잃어버렸던물건을찾게되었습니다 여러번전화로 불편을끼쳐드려죄송해요 다른곳에서 물건을찾았어요 죄송하고 전화응대잘해주셔서고맙습니다