Lavande Hotel (Yichang East Railway Station Chengdong Avenue) Reviews

Response from Property: Dear guest, hello! Thank you very much for your review. But the picture you posted is not our hotel. Is the review wrong, because there is also a Maple Grove hotel nearby. But we are also self-correcting, committed to improving the quality of service, to prevent such a situation in our work. Hope that the next visit to Yichang, have the opportunity to stay in the hotel, to provide you with a better experience!

Response from Property: Dear Guest,Thank you very much for taking the time to share your stay experience, and especially for your important feedback on safety management, which is crucial for us to improve our services. There are three hotels in the same building, but the guest room and lounge floors are separately designated. Currently, the elevators are not equipped with access control, and we fully understand that safety is the top priority for guests during their stay. We will report this issue to the operations and security departments to strengthen the control and measures for elevators and floor entrances.Meanwhile, we will increase the frequency of floor patrols, especially during non-peak check-in hours, and conduct re-training on safety procedures for all staff to enhance the questioning and guidance of unfamiliar individuals.Your supervision gives us the opportunity to identify and address our shortcomings. We apologize again for the oversights during your stay. We sincerely welcome you to visit us again, and by then you will surely notice the improvements we have made in safety management.

Response from Property: 【👜免費寄存行李👜】 感謝您對我們設施及服務的認可！能讓您在宜昌東站附近享受到舒適的住宿體驗，我們超有成就感的~您對我們服務的認可是最好的鼓勵。小麗這邊注意到衞生沒有得到您的五顆小星星呢，我們會立即通知客房覆盤衞生清潔流程，加強細節檢查，期待下次為您提供更好的入住體驗呀~祝您一切順心呦！

Response from Property: ♥♥♥♥♥【免費停車🚗】 【早餐豐富🥣】【商務打印💻】【離宜昌東站便利🚅】旅途匆匆，衹願舒展懷抱盈得一縷温暖。踏入麗楓的一瞬，賞心滿目的景色，取一盞茗茶品出甘甜，感受出麗楓的情義。麗楓的自然、清新，如同小橋流水清澈依然，清逸而悠遠。

Response from Property: 🌊音樂噴泉🌊】非常感謝客官對麗麗家的肯定，涓涓流水不因石而阻，真摯情誼不因遠而疏，知音，不需多言，要用心去交流；友誼，不能言表，要用心去品嚐，您的肯定我們的動力，小麗會一直充實自己，為您提供最美好的體驗。

Response from Property: Thank you ~Wow, to see you for sure Mary Oh! Lavande, natural, fresh, simple, quiet, super five-star service and beyond expectations, advocating friend-style service, let the little host experience the "fourth space," bringing the warmth of home! Scented tea is the characteristic logo of the little ladies. If there is Lavande, there must be tea! Here, there is always unexpected warmth! Satisfaction is just the beginning, more surprises are waiting for you ~ Xiao Li will be there or square with you ~

Response from Property: 服务于尊贵的您是小麗最幸福的事情，您的赞许是小麗坚持下去的动力，有大家的肯定，小麗感觉好幸运，愿小麗的幸运也能带给您，愿您开心每一天！ Good Morrow，只为更好的出发！

Response from Property: 【🌟麗楓全新3.0版本🌟】【🚙免費停車🚗】 【🍤早餐豐富🥣】【🚉離宜昌東站便利🚅】在麗楓，您入住期間的一切，我們都尤為的關心，小麗一定會將更好的自己展現給您，最美好的事就是與客官的相遇，能為您提供舒適，親切的服務是我們的榮幸，小麗以薰衣草為主，致力為每個客人打造舒適清新的環境，一杯花茶和一條熱香巾願為到店的每個人消去疲勞，享受獨屬於您的靜謐時光！！💕💕

Response from Property: 【🚉離宜昌東站便利🚅】【🍤早餐豐富🥣】最好的旅行，就是在一個陌生的城市有種似曾相識的熟悉，有一種久違的感動。感受鄰里，感受麗楓，一個以薰衣草為主題的酒店，自然，清新，優雅，温馨的居住環境，小楓麗家永遠是您休憩的港灣，小麗們的努力衹為您的一次完美體驗，感謝小主喜歡我們也很期待小主的再次光臨！

Response from Property: Dear guest, we are very sorry that this stay has brought you a bad experience. We will definitely strengthen the standards of room hygiene and strengthen training for room service staff. Please rest assured that the hotel will be vacated as soon as possible according to the standard of one guest and one change. If the linen is dirty, the picture you sent will be specially sent to the corresponding washing company to strictly check the cleanliness of the linen. When the front desk learned about the room problem, it wanted to change you to a new room as soon as possible. Unfortunately, there was only one employee on duty at the front desk that day and could not send the room card to your room. We are sorry for the inconvenience caused by the staff arrangement. It is your supervision and guidance that allows us to continue to improve. We hope to give you a perfect stay experience next time. I wish you a happy life and smooth work!

Response from Property: ♥♥♥♥♥【Free parking🚗】【Rich breakfast🥣】【Business printing💻】【Convenient to Yichang East Station🚅】The journey is in a hurry, I just want to stretch my arms and feel a ray of warmth. The moment you step into Lavande, you will enjoy the breathtaking scenery, taste the sweetness with a cup of tea, and feel the friendship of Lavande. The naturalness and freshness of Lavande is as clear as the flowing water on a small bridge, clear and distant.

Response from Property: [🍤Rich breakfast🥣][💪The gym is convenient for laundry👔][Conveniently located away from Yichang East Station🚅Dear guest, thank you for your support and accompanying you all the way. It makes Xiaoli feel so sweet to see your attentive comments, Xiaoli will continue to maintain high-quality service~Thank you for sharing this love with everyone. Satisfaction is only the starting point. At Lavande, we are particularly concerned about everything during your stay. Xiaoli will definitely provide better services. I show myself to you and will always be by your side. Remember to come often~~

Response from Property: [🍤Rich breakfast🥣][💪The gym is convenient for laundry👔][Conveniently located away from Yichang East Station🚅Dear guest, thank you for your support and accompanying you all the way. It makes Xiaoli feel so sweet to see your attentive comments, Xiaoli will continue to maintain high-quality service~Thank you for sharing this love with everyone. Satisfaction is only the starting point. At Lavande, we are particularly concerned about everything during your stay. Xiaoli will definitely provide better services. I show myself to you and will always be by your side. Remember to come often~~

Response from Property: [🍤Rich breakfast🥣][💪The gym is convenient for laundry👔][Conveniently located away from Yichang East Station🚅Dear guest, thank you for your support and accompanying you all the way. It makes Xiaoli feel so sweet to see your attentive comments, Xiaoli will continue to maintain high-quality service~Thank you for sharing this love with everyone. Satisfaction is only the starting point. At Lavande, we are particularly concerned about everything during your stay. Xiaoli will definitely provide better services. I show myself to you and will always be by your side. Remember to come often~~