Seven Visions Resort and Places, the Dvin

The hotel impresses with exceptional customer service, convenient location, modern facilities, and spacious, clean rooms with panoramic views. However, some guests found the mattresses uncomfortable.

Nice furniture, everything else non-existent The only luxury thing about this hotel is the nice furniture. Service and amenities almost don’t exist. Wifi in the room doesn’t exist. The signal is so weak that every website loads for literally 5 minutes. I had to ask 3 times and wait several hours before someone came to check. They promised to fix it the same day but nothing was done. Calling concierge from the room is useless as they don’t speak English and tell you to come to reception in person. Their WhatsApp chat “butler” is ignoring you. Calling in-room dining from the room doesn’t work. The line is silent and not connected. If you want anything, your only choice is to go to reception in person and wait several minutes. This is because there is usually just one person working there who is completely overloaded with work. Every few seconds, someone calls their phone and they need to keep telling you to wait longer before Im you can even finish the sentence. Menu (hotel info) in the TV and mobile app doesn’t work. Clicking on anything either shows “not available” or just keep loading. The gym and spa are closed and not ready yet. The rain shower is the loudest I’ve ever heard. It sounds like a jet engine. Due to the poor design, it also leaks out water all over the bathroom each time you use it. Overall, the hotel doesn’t have enough employees and most facilities are not ready yet. If priced lower, it would be acceptable. But for the highest price in the city, it’s a rip off.