Vincci Saphir Palace & Spa

The hotel personnel is outstanding. I loved their professionalism and dedication. Special note for the desk personnel who welcomed us with professionalism and kindness, and listened to our claims with a smile and reactively acted in consequence. The customer service manager (Haifa) is also great. The rooms are very clean but the furniture are quite old for a 5 stars hotel(some broken wooden stuff...) Biggest weakness: 1- The lunch/dinner menu was exactly the same and we had to rise a claim for that. The next day was satisfying tho. 2- We had to pass by an open door area to go to the indoor swimming pool during a cold time which was very uncomfortable (got a cold after that) 3- Booked an all inclusive and still need to pay for the gym? why?

28th December for one week I'm just getting round to writing a review Good points staff very helpful and friendly hotel is lovely and the weather was great After being delivered and getting there near midnight on my first day got checked in and went to bed Upon waking went down for breakfast and I must say the selection of food for uk residents is very poor plus it's really cold Lunch dinner where the same so I ate very little for my weeks stay The two other restaurants where closed The pool bar was closed so just the lobby bar was open There wasn't any sunbeds to sit on round the pool or umbrellas no music no atmosphere either .from the photos i was alone around the pool as you can see ..I asked for a sunbed on many occasions but never got one So had to sit on a chair or lay on the ground on my towel The private beach has nothing on it ....ni beds umbrellas or chairs no bar either The hotel itself is absolutely freezing cold ...there is no heating on and even the staff where cold No activities and no entertainment....this hotel I chose because of the reviews and the package I thought I was getting wasn't nice ....I was expecting a relaxing week in the winter sun with everything I needed and it didn't deliver any of this ....as a female solo traveler I would stay clear None of the reviews are true and I was very isolated and lonely as no one spoke English all French and Muslim Personality I couldn't wait to get home

Went as a family , location just by the beach. Rooms are nice and big. For some reason there are big large windows i. The bathroom, looking into the bedroom that open. No tea coffee no milk. Only when complained they left two tea cups and a small kettle. Which soon was taken away near the end of the week. Mariam our maid was very friendly and worked very fast. Had too many rooms to clean. You can tell she was overworked. No evening entertainment. They call it a low key relaxing hotel. Saleem is so smiley and friendly if you book camel ride or quad bikes with him. His mood soon changes if you book an excursion with someone else. (He actually said “ you not book with me saleem very sad). Well we didn’t want to camel ride. lol Food was nice but runs out quick. And they just don’t understand what you’re saying. The restaurant you have to book separate are just food from the main restaurant and displayed. Seafood restaurants on beach was eating Bonny fish in the dark. And every dessert was the same grapes and melon. Or ice cream Tables in restaurants are so sticky and plug full of grease, by the omelette stand. As family we were ok eating in the restaurant, but as soon as my young girls were alone the men would just harass them for insta and snapchat and chat them up. My daughter did complain. But the young man at reception said I will sort it. Even the older men were harassing my daughters. Didn’t feel safe to let them stay or go swimming alone. One day there was no food and we had come back late from beach. As a diabetic shukar was low. Reception said all restaurants are closed now. When complained they brought me a plate of sugary cakes, For a five star hotel it’s very dirty. Hotel manger lady hafia was trying to help every one. But it just needs staff customers extra training. Spa is nice but a bit expensive and they will hassle you until you book. Then later they don’t want to know you. Lifts can get stuck. WiFi is good. When it works. Young lady Siwar at reception was very good. But overall the hotel needs a good clean and scrub. Get rid of the Randy men In restaurants. Have some entertainment. I won’t be returning. I paid just under £1000 for this holiday. It was not worth it.

I had an amazing week at Vincci Saphir Palace. The hotel is very quiet and offers excellent value for money. The rooms are spacious with breathtaking sea views. Wi-Fi is available everywhere, and the bar service along with the snacks is outstanding. A special mention goes to Hamza for his delicious pizzas, which were an absolute highlight. The staff is extremely friendly and welcoming, and I’d like to express my heartfelt thanks to Ms. Haïfa from Guest Relations for her invaluable support and advice.