Le Royal Hammamet

I booked this hotel for my parners birthdag We had the most amazing experience at le Royal hotel Since the moment we arrived at the hotel we have been greeted with nothing but pure happiness. The entertainment staff have been incredible they have made us feel so welcome and we honestly haven't stopped laughing since the moment we arrived and we can not thank them enough! They have a beautiful restaurant along the beach and the hotel staff are more than happy to make reservations for you. Every single member of staff at this hotel has been so kind and friendly we honestly feel so at home here and never want to leave!! Thank you to everyone for making this experience the best we will be back very soon 🙂

I emailed the below comments to the hotel after our stay but they have just chosen to ignore me. Some of the bar staff were unforgivably rude, one barman saw me approaching the bar and got up and slammed the door and left me waiting at the bar for ages and then when he did finally emerge, he ignored me and served the other people who had arrived after me. I informed him I had been there first and he ignored me. This is just one of the many incidents I experienced with rude bar staff. I had several spa treatments during the stay. The facial I had was very poor, I complained to reception about this and I thought the issue was resolved. However, on departure I was told I had to pay for this treatment. The treatment was painful, which I was not warned about, I was left in a room with no music several times and all I could here was the therapist and the receptionist on their phones and chatting, not relaxing in anyway. By the end of the treatment I was extremely annoyed and not relaxed in any way, shape or form. The receptionist at the spa was extremely unhelpful, miserable and quite rude, all she wanted to do was look at her phone. I spent ages trying to translate the spa treatments as I felt she was unapproachable and did not want to help me find what I was looking for. I really can't believe people who are so unhelpful and unapproachable, who are meant to be helpful and friendly, are allowed to work on the front of house at a 5 star hotel. I emailed this hotel several times for a refund for spa treatment which was unacceptable and they have just ignored me and not even bothered to respond to my emails, shocking behaviour!

We had a very pleasant stay at this hotel. There was no problem at all finding avaliable sunbeds by the pool or by the sea. The food was delicious and varied. The staff were very kind and helpful, always greeting us with a smile every day. We would especially like to thank the waiter Dia, who with great dedication and kindness introduced us to the secrets of regional dishes and was always open to answer all our questions. I think we will come back here again.

Very good service in Hotel, especially in Restaurant the waiter named Dia! The rooms are very clean, everyone from service is nice to guests.