Wyndham Grand Xiamen Haicang

Wyndham Grand Xiamen Haicang Reviews

Wyndham Grand Xiamen Haicang

No.88 Songyu East Road, Haicang District, Xiamen, Fujian, 361026, ChinaSee Hotel Details
Wyndham Grand Xiamen Haicang
Wyndham Grand Xiamen HaicangWyndham Grand Xiamen HaicangWyndham Grand Xiamen Haicang
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Guest Reviews

9.4/10
Outstanding
4016 review
Verified reviews
Location9.5
Amenities9.3
Service9.4
Cleanliness9.5
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All reviews(4016)
Positive reviews(3942)
Reviews with photos/video(1203)
Nice sea view(692)
Friendly front desk staff(481)
Delicious breakfast(233)
Perfect for kids(187)
Has play area for children(66)
Close to beach(62)
Great swimming pool(58)
Delicious buffet(44)
Negative reviews(74)
Platinum Giude
Executive Sea-view Double Bed Room (High Floor 180° View Over Haicang Bay Gulangyu Scenery)
Stayed in Feb 2024
Solo traveler
134 review
7.5/10
Posted on Apr 9, 2024
In the end, the hotel provided me a dessert that I originally should have given me, and I felt a little better. ---♡♡♡ A hotel that keeps saying it can't be done. Since the lounge was under construction, I heard that lounge benefits were available at the cafe on the first floor, so I made a reservation. When I arrived at the hotel, I was told number 3 that they couldn't do anything because the lounge was under construction. They gave me the key and told me I could go up, so I asked them if they had forgotten anything, and they answered no. When I showed them the hotel reservation conditions, they gave me a name tag and two snacks as a special gift. In the end, I went out to eat, and when I asked again, it turned out that I had given the wrong answer. They say they can give you cake, fruit, and coffee just within three hours. I'm full, but it's amazing. The weather was 30 degrees and the swimming pool was under construction so I couldn't use it.
Response from Property: Dear Valued Guest，We are delighted that you arrived in this beautiful city and chosen to stay with us at Wyndham Grand Xiamen Haicang. Hotel Lobby Lounge is exclusively reserved for our Executive Floor guest，We are delighted to provide personalized service to make your stay with us inspired. The opening hours are from 10:00 to 21:00，afternoon tea service and all day soft drink，coffer and tea service. I apologize for not being able to provide you with a perfect stay. We are sorry for the service problem of the front desk staff you mentioned. Please believe that this is not our usual service standards and requirements. We will further enhance and improve our service details, and strive to provide guests with thoughtful and intimate service experience. Due to the large temperature difference in Xiamen recently, the swimming pool will be open normally in May. We are very sorry for the inconvenience and trouble. I hope you can choose our hotel again, so that we can have the opportunity to serve you again. Thank you again for your feedback and look forward to seeing you again. Cordial greetings from the hotel
Alir.R.Zadegan
Deluxe City-view Queen Room
Stayed in Apr 2024
Business traveler
42 review
7.0/10
Posted on May 16, 2024
Good breakfast. Nice views. some equipment are old. TV is small and quality of the channels are not good. No smart toilet and no minibar.
Response from Property: Dear Ms. / Mr. _TXXXhrn1ihf****, welcome to Wyndham Grand Xiamen Haicang and review! We are honored to hear of your approval of the hotel environment and the breakfast buffet. Since its opening, the hotel has paid great attention to the maintenance and maintenance of facilities and equipment, and the 55-inch TV in the room has 47 domestic and foreign channels for you to choose. Due to the room type, only the minibar is available in the suite, we are sorry that we did not bring you a perfect stay experience. We are very sorry for the inconvenience and trouble. We sincerely look forward to your giving us the opportunity to serve you again.The hotel has always upheld the Wyndham Supreme "always treat with warmth" brand commitment, committed to let customers feel life, enjoy comfort, and strive to provide attentive service. Looking forward to meeting you again. Wyndham Grand Xiamen Haicang
Yulee0715
Premier Suite
Stayed in Mar 2023
Couple
10 review
9.5/10
Amazing
Posted on Apr 6, 2023
Wyndham Grand Hotel is a bit far out but it's really peaceful and quiet for families that need some rest and to catch up on their sleep! The staffs were so friendly and helpful for a request I've asked for and accommodated my every needs! We were welcomed with small gifts and free afternoon high tea that is part of our room package!
Response from Property: Thank you very much for your staying with us and we hope you are well. It is highly appreciated for your acknowledge and recognition, definitely it will be shared within our team to have them motivated and encouraged for providing better customer service.We look forward to your visiting again in the upcoming future.
Irene
Deluxe Sea-view Double Room
Stayed in Dec 2022
Solo traveler
11 review
9.0/10
Great
Posted on Jan 21, 2023
Amazing room, sea view even from bathroom. The help from Lydia and Peter in English made my stay even more comfortable. Thank you both ❤️ The service was great and quick. Breakfast was rich with warm and cold options. Plenty of fruit choices. I would advise to add cheese to the menu.
Response from Property: 世界上有兩句話最浪漫動人，第一句是"我愛你"，第二句是"你家酒店真好"，感謝您在百忙之中分享您的入住體驗，也謝謝您對我們的鼓勵和肯定 ，小温會和小夥伴們繼續努力，為您和其他客人提供更好的服務，總以温情相待！真誠地期待您再次光臨，祝您生活愉快！
Rittzz
Premier Suite
Stayed in Jun 2023
Business traveler
42 review
10/10
Outstanding
Posted on Jul 19, 2023
We had a wonderful few days stay. The receptionist (Tina) provided us with a room with a nicer view of the bay. Unfortunately, executive benefits are not what they used to be. Trip and the guide in the room still show the full range, but in many cases this is outdated information. Nevertheless, the hospitality is particularly high in this hotel. Special thanks also to the cleaning lady. Very alert to clean the room during breakfast and to provide plenty of extra water.
Response from Property: Thank you for your recent stay at Wyndham Grand Xiamen Haicang. I am glad to hear that you enjoyed your stay. Thanks for taking the time to write your heartfelt review. and I hope to see you again soon.
Guest User
Deluxe Sea-view Family Suite
Stayed in Oct 2023
Business traveler
4 review
8.5/10
Very Good
Posted on Jan 20, 2024
Sound proof need to improve.
Response from Property: Dear guest, thank you for you taking time to write down the comments for us, the hotel senior management will pay close attention on the service quality and service efficiency and lead the whole team to create the warm stay experience for every guest. Wish to see you with us very soon and hope you that every thing goes success in new year
Shackay
Deluxe City-view Twin Room
Stayed in Apr 2024
Business traveler
1 review
10/10
Outstanding
Posted on May 18, 2024
lucky
Response from Property: 尊敬的Shackay女士/先生，感謝您光臨廈門海旅温德姆至尊酒店，十分開心您對酒店位置、設施、衞生及員工服務的認可，已向前台lucky同事表達您的讚賞。得知您在這都市綠洲中度過了一段美好的温德姆至尊之旅，我們倍感榮幸。期待與您再次相遇！順頌時祺 廈門海旅温德姆至尊酒店
RXu
Deluxe City-view Queen Room
Stayed in Feb 2023
Business traveler
4 review
10/10
Outstanding
Posted on Mar 11, 2023
Umi Chen is good
Response from Property: Again gorgeous words are not as good as your praise to the real, to the natural, to the cordial, welcome you home next time, I wish you good luck.
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Traveling with friends
1 review
10/10
Outstanding
Posted on May 4, 2025
Facilities: The hotel smells good when you enter the lobby. When we checked in, Miss Lin Yajuan was very enthusiastic and met all our requests! The children were super happy😃 Environment: The room is warm, comfortable and elegant, with pleasant scenery! It was a particularly pleasant night.
Original TextTranslated by Google
6/12
Response from Property: 尊敬的_WeChat274838****女士/先生，【打卡鼓浪嶼超便捷】感謝您對廈門海旅温德姆至尊酒店的喜愛及推薦，收穫了您對酒店良好的印象和入住體驗是我們全體同仁的榮幸，小温真的十分開心，這證明我們的工作的誠意和效率都得到了客人的肯定！酒店坐落於美麗的海滄灣，可遠眺鼓浪嶼，瞰海天一色，步行即達靜謐沙灘。酒店距離嵩嶼客運碼頭僅相距500米，乘船至鼓浪嶼僅需15分鐘，是遊客出入鼓浪嶼最便捷的門户。期待與您再次相遇！ 順頌時祺 廈門海旅温德姆至尊酒店
Guest User
Superior 2-bed Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 12, 2025
It is really comfortable to lie on the bed and enjoy the sea view. Although the hotel is old, the service is still up to date. There are tea and tourist maps in the lobby. Nai Jing at the front desk is also very attentive and greets you every day. You can come again to enjoy the slow pace of life.
Original TextTranslated by Google
Response from Property: 尊敬的M59587****女士/先生，【超大觀景陽台】您的誇獎小温收到嘍~眾裏尋他千百度，驀然回首，驚喜地發現了您的五星好評，非常開心得到您對酒店環境及服務等各方面的滿意，短暫的停留，滿滿的回憶，希望此次的入住經歷能為您的廈門之行添上濃墨重彩的一筆。期待與您再次相遇哦！順頌時祺 廈門海旅温德姆至尊酒店
Kudiu
Deluxe Sea-view Childlike Family Room (180° Sea-view Family Fun Experience + Tent Rocking Horse)
Stayed in Apr 2025
Family
6 review
10/10
Outstanding
Posted on May 5, 2025
Overall, I was very satisfied with my stay. The price-performance ratio was very good during the May Day holiday! We changed rooms, so we experienced the scenery on the 21st floor and the 11th floor. The staff was very considerate and thoughtful, and the supplies were replenished in a timely manner. Tina found that the children loved pineapple cakes, so she took two more bags for the children. There are also beaches around, and the hotel can also lend children's sand-digging toys! We had a great holiday here, and we will choose here again next time we go to Xiamen~
Original TextTranslated by Google
Response from Property: 尊敬的酷丟女士/先生，【打卡鼓浪嶼超便捷】感謝您對廈門海旅温德姆至尊酒店的喜愛及推薦，收穫了您對酒店良好的印象和入住體驗是我們全體同仁的榮幸，小温真的十分開心，這證明我們的工作的誠意和效率都得到了客人的肯定！酒店坐落於美麗的海滄灣，可遠眺鼓浪嶼，瞰海天一色，步行即達靜謐沙灘。酒店距離嵩嶼客運碼頭僅相距500米，乘船至鼓浪嶼僅需15分鐘，是遊客出入鼓浪嶼最便捷的門户。期待與您再次相遇！ 順頌時祺 廈門海旅温德姆至尊酒店
Guest User
Deluxe City-view Twin Room
Stayed in Apr 2025
Business traveler
32 review
10/10
Outstanding
Posted on May 5, 2025
The hotel is a European-style hotel in Haicang District, close to Songyu Wharf. It is very convenient to take a boat to Gulangyu and Zhongshan Road First Wharf. There is a good sea view and you can see Neicuoao Wharf of Gulangyu. There were some minor incidents during the stay. There was a large flow of people on May 5, and there were many children in the guest room, which was noisy. The pillows were high and the quilts were thick. These problems were reported as soon as possible, and the hotel staff also actively solved them. I like their service. I am also very grateful to Lin Yajuan at the front desk for her reception. It is a hotel worth recommending.
Original TextTranslated by Google
Response from Property: 尊敬的M28988****女士/先生，【打卡鼓浪嶼超便捷】感謝您對廈門海旅温德姆至尊酒店的喜愛及推薦，收穫了您對酒店良好的印象和入住體驗是我們全體同仁的榮幸，小温真的十分開心，這證明我們的工作的誠意和效率都得到了客人的肯定！酒店坐落於美麗的海滄灣，可遠眺鼓浪嶼，瞰海天一色，步行即達靜謐沙灘。酒店距離嵩嶼客運碼頭僅相距500米，乘船至鼓浪嶼僅需15分鐘，是遊客出入鼓浪嶼最便捷的門户。期待與您再次相遇！ 順頌時祺 廈門海旅温德姆至尊酒店
Guest User
Deluxe Sea-view Family Suite
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 4, 2025
A family of four came to Xiamen for a trip and stayed at Qishang and Yuelai. On the last day, we chose Hailv Wyndham because we missed the air ticket. We didn't expect it to be a surprise! ✨The hotel is clean and comfortable, with a rich variety of breakfasts. It was the most satisfying breakfast in a few days. ✨The service is thoughtful. The hotel can send guests to the pier to take a boat to Gulangyu Island for free. ✨Especially the room. The 70-square-meter two-bedroom sea view family suite originally booked was upgraded for free by the beautiful and kind-hearted Miss Tina. The room has a wider view, and the living room and two bedrooms can see the sea view. The living room has a larger space and is transparent from north to south. Most hotels are stuffy and the air is very poor. The suite of Hailv Wyndham is too friendly for friends with rhinitis. It smells good when sleeping and playing, especially suitable for families with children!
Original TextTranslated by Google
6/7
Response from Property: 尊敬的M534408****女士/先生，【打卡鼓浪嶼超便捷】感謝您對廈門海旅温德姆至尊酒店的喜愛及推薦，收穫了您對酒店良好的印象和入住體驗是我們全體同仁的榮幸，小温真的十分開心，這證明我們的工作的誠意和效率都得到了客人的肯定！酒店坐落於美麗的海滄灣，可遠眺鼓浪嶼，瞰海天一色，步行即達靜謐沙灘。酒店距離嵩嶼客運碼頭僅相距500米，乘船至鼓浪嶼僅需15分鐘，是遊客出入鼓浪嶼最便捷的門户。期待與您再次相遇！ 順頌時祺 廈門海旅温德姆至尊酒店
Guest User
Superior Queen Room
Stayed in Apr 2025
Family
4 review
10/10
Outstanding
Posted on May 3, 2025
The room is very luxurious. Lin MM at the front desk is very enthusiastic. Seeing that we are two families traveling with children, she took the initiative to help us coordinate and upgrade the suite to the presidential suite. I am very satisfied. Thank you Lin Yajuan MM. Wyndham continues to satisfy me.
Original TextTranslated by Google
Response from Property: 尊敬的M267717****女士/先生，【打卡鼓浪嶼超便捷】感謝您對廈門海旅温德姆至尊酒店的喜愛及推薦，收穫了您對酒店良好的印象和入住體驗是我們全體同仁的榮幸，小温真的十分開心，這證明我們的工作的誠意和效率都得到了客人的肯定！酒店坐落於美麗的海滄灣，可遠眺鼓浪嶼，瞰海天一色，步行即達靜謐沙灘。酒店距離嵩嶼客運碼頭僅相距500米，乘船至鼓浪嶼僅需15分鐘，是遊客出入鼓浪嶼最便捷的門户。期待與您再次相遇！ 順頌時祺 廈門海旅温德姆至尊酒店
Guest User
Premier Suite
Stayed in Apr 2025
Family
7 review
10/10
Outstanding
Posted on May 7, 2025
The room is large, clean and tidy, with a great view, suitable for families with children. The hotel provides timely service and cleans up the garbage in the room in time. During the May Day holiday, a check-in gift was given. It is very close to Songyu Pier, which is convenient for traveling to Gulangyu Island. I will give priority to it next time I come.
Original TextTranslated by Google
Response from Property: 尊敬的_M1358161****女士/先生，【超大觀景陽台】您的誇獎小温收到嘍~眾裏尋他千百度，驀然回首，驚喜地發現了您的五星好評，非常開心得到您對酒店環境及服務等各方面的滿意，短暫的停留，滿滿的回憶，希望此次的入住經歷能為您的廈門之行添上濃墨重彩的一筆。期待與您再次相遇哦！順頌時祺 廈門海旅温德姆至尊酒店