Super 8 by Wyndham Grand Rapids/Wyoming

My son and I were in the Grand Rapids area for a basketball tournament. We got to the hotel around 7:30pm to check in. I waiting in the lobby for approximately 15 minutes before anyone was able to assist me. The interior of the hotel smelled like old cigarette smoke, the hallways were dirty, including the carpet flooring. When in our room (319), the bed linens were covered with cigarette burned holes and had some type of "stuff" on them that we could not tell what it was. After contemplating what to do, we decided to make the best of it because we were leaving early the next morning. We turned the heat up a bit and slept on top of the cleanest sheet on the bed, in our clothes, without covers. The two sconces on either side of the bed did not have any lamp shades, the lights did not work, nor did the electrical outlet on each of them. The easy chair in the corner had stains all over it and the arm rests were so tattered and dirty we did not want to sit in it. The carpet flooring was so dirty that when my son walked from the bed to the bathroom, and back, his white socks were completely black on the bottom. The bathroom door was bent so much, that the upper hinge on the interior of the bathroom was correct, but the lower hinge was totally missing as the frame looked like it had been bent in, so the door did not open or close properly. The whole hotel looked run down and not cared for at all........ This was very unfortunate and not expected. We travel often for tournaments and have been using Super 8 for a majority of them. This was by far the worst experience we have ever had. Thank you, Scott

We need an accessible room at reasonable prices. The online room description stated the room had a bathtub shower with grab bars and a hand held shower and grab bars by the toilet. When we arrived, as I always do, I mention our need for accessible rooms. Imagine my surprise when the room clerk shook her head no and told me they had no such room type. The only good thing was that she cheerfully refunded our reservation even though it was past time for cancellation . We had to locate another hotel that had what we needed but we were able to do so. Just wish we did not have to. Hotel should provide accurate descriptions of room types available. Please revise your room descriptions. Thanks

It’s shows on the up there is breakfast included but when I did ask them was no breakfast at all