Apartments at Number 10 the Abbey

Nice room and a good area but there is three floors with no lift. I lived on the top floor and it got really hot so I had to sleep with the windows open and a fan on as there is no ac.

4 parking spaces for 19 apartments which we were lucky by to get one the entry system is good the building hallways etc are well kept. To the room we had top floor corner room. Lovely when we walked it but then. Under the bed very dusty bathroom floor was OK. Water had been left in kettle from assume last guests . On room facilities says toothbrush toothpaste of which there wasn't. Iron someone had melted something on it at some point. Bathroom eg shower to start really needs alot of love silicone all over the place seal o bottom of shower screen really filthy. And shower head is blocked.with limescale cause it to spray out over the floor as the screen is on quarter glass panel. The towels supplied are no bigger than a hand towel.even tho robes supplied very hard to dry yourself properly.cutler would be better in drawer rather than on the bottom shelf of a cupboard.extractor fan didn't appear to work so bathroom got very steamy. For the price we paid not worth it as we have stayed in cheaper places with better facilities. Number 10 needs attention to detail

Dear Sir / Madam After our stay on Friday 6th June and after your email to give feedback, I felt it only right to give my feedback to you first. On arrival we wowed as we entered 10 The Abbey But we were shocked and disappointed to be told the room (Pensthorpe Gardens) we had booked on 10th January 2025 had been booked out to another guest, we had had No correspondence about this move before our stay . We were swapped to room Wymondham Abbey, Our first impression was "this looks nice ",but as we looked closer we we started to notice that the was not so good,Dirty and Tired. We first noticed the broken chandelier badly mended with sellotape, The bathroom floor has a broken and cracked tile and tile grouting missing from around a few tiles, A build up of dirt around and behind the toilet and in every corner of the floor, Grime and dirt and rust at the bottom of the shower screen, Black mouldy and loose silicone in the shower area, Mould and limescale all over the shower hose (when was the last time it had been cleaned). After I showered I dried myself in the bathroom and walked barefoot to the dressing table and noticed my feet were very dirty from the room floor so I had to wash them again, put on my socks and shoes to prevent them getting dirty again, NOT only was the floor very dirty and in need of a good thorough clean the flooring is coming apart in a few places. There is paint flaking of the walls around the bay window. And to cap it all when I went to bed the pillows Smelt Old and Musty as if the had been bought from a local charity shop. What a shame and disappointment and NOT what I was expecting after seeing yr glossy pictures and fancy blurb AND certainly NOT worth the £150 I paid for the one nights stay The phrase you can't judge a book by its cover comes to mind. On the pluss side the staff were pleasant and helpful but on checking out was asked if our stay was nice so I politely told her of my concerns and the lack of cleanliness of the room she said "she would look into them "and apologised But I would be grateful to hear your feedback on the points I have raised. Kind regards Philip Terry. I also have to add I have tried to speak to the manager and have emailed but still as yet had no reply 😕

The property was great. Rest spot for access to the Abbey and the town.

Style over substance Om arrival we had our room change toa larger room however tye shower head was so scaled up we couldnt get much water out The towels ee had were frayed and ready for the bin. I did get reception to change them but also the towels are too small. The windows could do with a clean along with the net curtains that are grunby and torn. The hotel has so many positives and are let down by the negatives. Im not sure if we would stay again which is a shame. Maube if improvements are made we nay reconsider

Excellent place to stay. The rooms are well equipped, the location is perfect and the bed was super comfortable. It was perfectly clean and superb value for money for such a quality hotel. Only downside for us was that there wasn't a breakfast but to be fair they even had a deal at a local cafe but we didn't use the option!