Holiday Inn Express Wuxi East Station, an IHG Hotel Reviews

Response from Property: Dear Guest, it's an absolute pleasure to receive such glowing feedback from you! We're thrilled that you find our hotel to be the ultimate choice in Wuxi, with great pricing, an excellent team, and a prime location. Our team members are dedicated to providing top-notch service, and your kind words will serve as a wonderful motivation for them to continue delivering exceptional experiences. We've carefully selected our location to offer convenience and accessibility, and we're delighted that it meets your needs so perfectly. We sincerely look forward to welcoming you back on your next trip to Wuxi. You can always count on us to provide a stay that's truly unbeatable. Best regards, IHG Social Listening Team

Response from Property: Dear Guest,  Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our location, service and the room made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests' to indulge in the best they deserve.  Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!   Sincerely, IHG Social Listening Team

Response from Property: Dear Guest, Thank you very much for choosing our hotel. We are truly delighted and grateful to receive your wonderful praise about our hotel. Our employees have undergone professional training and management. From check-in procedures to check-out and checkout, our staff will pay full attention to your needs and feedback, ensuring that you can enjoy attentive and thoughtful service. We look forward to welcoming you back in the future and continuing to provide you with an exceptional experience. Good luck with all your wishes! IHG Social Listening

Response from Property: Dear guest, thank you for your valuable feedback. We're glad that you appreciated the convenience of our hotel's location with the numerous restaurants nearby. Although there isn't a 7-11 in the immediate neighborhood, within the surrounding 2 kilometers, there is a rich array of commercial facilities. Prominent among them are Hongdou Wanhua City and Cuipinghui Tiandi Mall. These places not only offer a wide selection of daily necessities but also feature diverse dining, shopping, and entertainment options.We sincerely hope to have the pleasure of welcoming you back in the future and making your next stay even more remarkable. Best regards, IHG Social Listening Team

Response from Property: Dear Guest, Thank you for staying with us and for your feedback. First of all, thank you for your recognition. I'm sorry that the room size did not meet your expectations, but it comes with all the necessary supporting facilities, such as well-known brand mattresses, soft and hard double pillows, and an intelligently designed shower system. The hotel's value for money is more reflected in ensuring a comfortable experience for guests. Although the room is not as spacious as you expected, the quality is not compromised. Xiaozhi also offers room types of different sizes. We welcome you to experience them. We look forward to your next stay with us and continuous support in the near future. Thank you! Sincerely, IHG Social Listening Team

Response from Property: Dear Guest, Thank you for choosing to stay at our hotel. We are delighted that you had a pleasant experience with us, as evidenced by your simple yet positive evaluation of "good". Even though it's just one word, it means a great deal to us, carrying your recognition and encouragement. We are constantly striving to offer every guest top-notch service and a cozy environment. Your affirmation makes all our efforts seem truly worthwhile. We look forward to welcoming you back in the future and will keep working hard to ensure an even better stay for you. Sincerely, IHG Social Listening Team

Response from Property: Dear guests, thank you for staying at Holiday Inn Express Wuxi East Station. Every stay is a gathering of fate, and we have been working hard to make this gathering full of warmth and surprises. The hotel is adjacent to Wuxi East Station, and it is a 200-meter walk to the subway station. It is located in the Jiulicang commercial district, and the surrounding prosperity is within reach. Upgrading your room is a little thought from us, and we are very happy to add surprises to your journey! The guest rooms are equipped with high-speed Internet, comfortable bedding, one-touch screen projection TV, delivery robots, self-service laundry cabinets and gyms to meet your diverse needs; at the same time, we strictly follow the "Cleaning Guide" procedures of InterContinental Hotels Group to ensure that every detail is clean and tidy. I look forward to providing you with quality service next time, and wish you a happy life! I wish you all the best! Holiday Inn Express Guest Care Team

Response from Property: Dear guests, thank you for staying at Holiday Inn Express Wuxi East Station. Seeing your carefully arranged pictures and heartfelt long comments, we were instantly "surrounded" by happiness! I am very happy that the convenient transportation, whether it is Wuxi East Station or the Metro Line 2 station within walking distance, brings convenience to your travel; Jiuli Cang's dazzling water curtain show and food also let you feel the fireworks and vitality of the city. I am even happier that the service of Chen Lei at the front desk can add warmth to your stay. We always maintain a warm attitude just to give every guest a caring experience. The guest rooms are also based on cleanliness and comfort as the criteria, high-speed Internet, comfortable bedding, one-click screen projection TV, etc., to enhance your comfort experience. In addition, there are rich Chinese and Western buffet breakfasts to awaken the taste buds, delivery robots, self-service laundry cabinets and gyms to meet your diverse needs in all aspects. Looking forward to meeting again next time, and continue to accompany you with details and sincerity to start a wonderful vacation time! I wish you a smooth trip! Holiday Inn Express Guest Care Team

Response from Property: Dear guests, thank you for staying at Holiday Inn Express Wuxi East Station. We are very happy to see the pictures and praise you carefully shared. The hotel is close to Yingyue Lake Park, so you can enjoy the natural beauty at any time. It is located in the Jiulicang commercial district, with abundant restaurants around. It is a 200-meter walk to the subway station, and it is easy and convenient to go to Wuxi East Station. We are very happy that Bella at the front desk can receive you with warm, polite, meticulous and thoughtful service. This is the service concept we have always adhered to. The guest rooms are equipped with high-speed Internet, comfortable bedding, one-button screen projection TV, small refrigerator, etc. to create a comfortable living environment for you, hoping to make you feel as comfortable as at home. Looking forward to your stay again and continue to have a wonderful experience here! Wish you all the best! Holiday Inn Express Guest Care Team

Response from Property: 親愛的客人您好，感謝您入住無錫東站智選假日酒店。您分享的每一張圖片都是時光的標本，收藏着您對這裏的喜愛。作為2024年新開業酒店，我們尤為注重細節品質：客房每日嚴格遵循洲際酒店集團“清潔寶典”打掃，高速網絡、一鍵投屏電視、舒適床品等設施齊全，送物機器人、自助洗衣閣及健身房隨時待命，力求以嶄新環境與智能服務滿足多元需求。很抱歉我們與熱門景點距離不如您預期的接近，但自駕出行的免費停車場與步行10分鐘可達的地鐵交通，恰好為您提供了“鬧中取靜”的旅居選擇。夜幕降臨時，樓下商街的璀璨夜景與不定期煙花表演，更為旅程增添了意外驚喜，很高興這些美好能被您捕捉。感謝您的包容與認可，未來我們將持續優化體驗，期待以更貼心的服務，成為您下次來錫的優選！祝您生活美滿！智選假日賓客關懷團隊

Response from Property: 親愛的客人您好，感謝您入住無錫東站智選假日酒店。就像一顆剛在旅宿星空中閃耀的新星，我們酒店很榮幸被您發現並認可。我們精心選址，前往東站僅需短短八分鐘車程，希望為您的出行提供極大便利。服務上我們始終秉持着“以客為尊”的服務理念，每一個環節都精心安排，確保客人的體驗完美無缺。能讓您有再次選擇我們酒店的想法，是對我們最大的鼓勵。我們會繼續努力，保持優質服務，等您回家。祝您旅途愉快！智選假日賓客關懷團隊

Response from Property: Dear guest, thank you for choosing Holiday Inn Express Wuxi East Station. Although the flowers are beautiful, they are not as exciting as your praise. The hotel was newly opened in 20024, with brand new facilities and equipment. From the well-decorated guest rooms to the stylish and modern public areas, every detail has been carefully crafted to bring you a new and comfortable experience. At the same time, our hotel is in an excellent location, close to the Wuxi East Station transportation hub, and in the Jiulicang commercial district, with mature surrounding facilities. It is easy to reach the subway station on foot of 200 meters, which provides great convenience for your travel. Your recognition and willingness to choose again are the greatest compliments to us. We look forward to meeting you again. Wish you all the best! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for choosing Holiday Inn Express Wuxi East Station. And share such a detailed stay experience. We are deeply honored by your recognition of the hotel's cost-effectiveness, hygiene and excellent service, especially the praise for Miss Zhang Xiaohua at the front desk. It is our duty to help you with your marathon trip in Wuxi and delay your check-out. Regarding breakfast, we will adjust the dishes based on the opinions of the guests in the future and strive to enrich the table. Regarding the room facilities you mentioned, our room is equipped with an open wardrobe, which is stylish and modern, and easy to clean and maintain. However, we are well aware that the needs of each guest are different, and your feedback is very important to us. We will definitely convey your valuable opinions to the management team and carefully refer to them in the subsequent improvement work. We will work hard to improve our services and facilities and live up to your expectations. I hope you will choose us again next time. I wish you all the best! Holiday Inn Express Guest Care Team

Response from Property: Dear guest, thank you for choosing Holiday Inn Express Wuxi East Station. We are also very grateful for sharing such a real and valuable experience. We believe that excellent service can make guests feel at home, and clean and tidy hygiene is the basis for ensuring the comfort of guests. I am very happy that these two aspects have been recognized by you. I am also sorry that the location of the hotel did not meet your expectations. Indeed, our hotel may not be close to all popular attractions. But we have a unique geographical advantage. The hotel is close to the Wuxi East Station transportation hub and Exit 4 of Yingyue Lake Park Metro Station, which provides great convenience for your travel. At the same time, the hotel is located in the Jiulicang commercial district, and there are all kinds of food, drink and entertainment around it. Yingyue Lake Park is also close at hand. You can stroll through it in your spare time and enjoy the natural comfort. I look forward to your return and provide you with better services. I wish you a happy life! Holiday Inn Express Guest Care Team