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This is one of the best services I have ever seen in China. Great place for families and business trips. Cleanliness and service tailor to each individual need. All ages and energetic team.
Response from Property: 【漢服換裝體驗】【自助早餐廳】【免費自助洗衣服務】【100寸巨幕+VIP影庫隨心看】尊敬的客户,感謝您的入住及好評。陌上輕雅酒店將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗,歡迎您再次光臨,祝您生活愉快!
I am very satisfied with my stay. The hotel is very unique and has a strong ancient style. The hotel is holding an event this year. You can write and write. The room is also very spacious and clean. The facilities are also very good. The air conditioner is very warm and the sound is very quiet. The service is even better. It has to be said that especially the things that Manager Qian forgot to bring were delivered quickly.
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6/9
Response from Property: [Free underground parking lot] [Breakfast buffet] [Free self-service laundry service] [Hanfu dressing up experience] [Free self-service laundry service] [65-inch large TV + VIP video library to watch as you like] [Extra-large bathtub 2-meter bathtub] Wow, (*^.^*) Dear ~ Your good reviews are heart-warming and I feel full of energy instantly. Xiaomo will not forget his original intention and continue to work hard! I must have saved the entire galaxy in my previous life to meet such a kind and gentle person like you! Your recognition is our motivation to move forward!
Guest User
Elegant Executive Double Bed Room (Spacious + Smart Guest Control + 65-inch Projection TV)
Stayed in Jun 2024
Business traveler
4 review
3.0/10
Posted on Jul 13, 2024
It is not easy to have such a big cockroach in a room priced in the early 300s. I want to change rooms, but I am told that there are no rooms available, which makes me feel quite helpless. Please pay more attention.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry that I could not give you a satisfactory stay experience, and I would like to sincerely apologize. Because the hotel was fully booked that day, we were unable to handle your room change needs more appropriately in a timely manner when you encountered problems. We would like to sincerely apologize to you! I am also very sorry. Although we dealt with it as soon as possible, it also caused harm to you. In fact, the hotel has been doing disinfection work on a daily basis, but due to the weather at that time, the room was relatively humid, and bugs entered the room during the daily ventilation process. I'm very sorry for the shock you caused! Thank you very much for finding the shortcomings in the hotel's work, so that we can check and fill the gaps in future work! I also hope that I will have the opportunity to apologize and thank you in person in the future. I wish you a happy life!
Guest User
Elegant Comfy Family Smart Room (2 Beds)
Stayed in Mar 2024
Family
7 review
1.0/10
Posted on Apr 15, 2024
I think this hotel can be a lightning protection. I will record my views rationally.
1. My parents and I booked a parent-child room for this trip. We checked in around 4:50. They said we would have to wait for about 20 minutes, but our final check-in time was around 40, which was close to one. hour. Their explanation was that the previous resident had checked out late and couldn't clear out his belongings, but it couldn't be later than two o'clock, right? A few hours wouldn't be enough for you to do it, and in the end, the hygiene wasn't very good. There is also a peculiar smell, as shown in the picture below. The solution they gave was to use disposable toilet mats after disinfection. As a result, they couldn't even put them on themselves and gave us a lot of paper for us to put on. This hygienic situation is really worrying. Why not do it well from the beginning? Simple things become complicated.
2. Moreover, this hotel is not close to the scenic spot. At this price, it seems to be new. However, the hotel facilities have many rusty places. It has only been open for a long time. Is it a renovation or the use of inferior materials?
3. The bell rang twice between 8 and 9 o'clock the next morning. The sound was so loud that our whole family was woken up by them. One of the residents who slept there left his book in the cabinet and thought it was a hotel. The ones are not cleaned and they need to be taken away. I really don’t know how you deal with the problem. Is this something that the service industry can do? Can you help the previous resident find books without caring about the life and death of the next resident? I also want to ask if I can come in and get them. Do we not deserve privacy? And if I called you at eight o'clock in the morning, could you ******?
4. This does not have much impact on me, but light sleepers can refer to it. The sound insulation here is not very good near the train station, and the noise of the train is very serious and obvious.
The final statement is just a statement of facts. I almost never write a bad review, but the experience I felt was really bad. There are more choices for hotels in this price range.
Original TextTranslated by Google
Response from Property: Dear customer: First of all, thank you very much for choosing our hotel and taking the time to share your stay experience. We are deeply sorry that your stay experience did not meet your expectations. We deeply regret this. We apologize for the long check-in waiting time you mentioned. We are deeply sorry that your check-in time has been delayed due to the late check-out of the previous resident. We have reflected on this and will strengthen our ability to handle such situations to try to avoid such incidents from happening again. Regarding room hygiene, we are very sorry for the inconvenience caused to you. We have thoroughly cleaned and disinfected the room, and will strengthen inspection and supervision of room hygiene to ensure that every guest can enjoy a clean and comfortable accommodation environment. Regarding the issue of hotel facilities, I would like to explain to you that rust in hotel facilities is not necessarily due to the use of inferior materials. Sometimes, the rust of facilities may be due to the combined influence of various factors such as the use environment, humidity, use time, etc. To address this issue, we have begun a comprehensive inspection and repair of all facilities within the hotel. For facilities that have become rusty, we will replace or repair them as soon as possible to ensure that their appearance and performance are at their best. We will also strengthen the daily maintenance and upkeep of hotel facilities, and conduct regular inspections and cleanings to ensure their Proper operation and extended service life. Regarding the problem of the morning bell disturbing your rest, we will strengthen the training for hotel service staff to ensure that they can take the guests' rest needs into consideration when dealing with such problems and try to avoid disturbing guests. Finally, regarding the poor sound insulation of the hotel near the train station, our store currently uses solid walls plus sound insulation cotton, double-layer sound insulation glass for insurance, and there are sound insulation earplugs at the front desk. If you need it, we will send it to your room. Thank you again Your feedback, your opinions and suggestions are very important to us. We will take your every suggestion seriously and work hard to improve our services and provide you with a better stay experience. If you have any other questions or need further assistance, please feel free to contact us and we will be happy to serve you. Wish you a happy life! We apologize again and look forward to your choosing our hotel next time. We will wholeheartedly provide you with better services. Wish you a happy life!
Response from Property: 【免費地下停車場】【自助早餐廳】【免費自助洗衣服務】【漢服換裝體驗】【免費自助洗衣服務】【65寸大電視+VIP影庫隨心看】尊敬的客户,感謝您的入住及好評。陌上輕雅酒店將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗,歡迎您再次光臨,祝您生活愉快!
Response from Property: 【免費地下停車場】【自助早餐廳】【免費自助洗衣服務】【漢服換裝體驗】【免費自助洗衣服務】【65寸大電視+VIP影庫隨心看】看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務~我們力求為每位客官提供最為貼心細緻的服務,為每位客官帶來超值的體驗。陌上酒店是一個富有年輕活力的酒店,以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵,我們會用心服務好每一位家人, 期待和您的下次相遇———愛你的小陌!
Guest User
Fengyun Smart Double Bed Room (Wireless Projection + Zero Pressure Sleep + Smart Guest Control)
Response from Property: 【免費地下停車場】【自助早餐廳】【免費自助洗衣服務】【漢服換裝體驗】【免費自助洗衣服務】【65寸大電視+VIP影庫隨心看】【乾淨整潔,空間大,採光好】看到您如此細緻、用心的評價我們工作人員,感謝您對酒店的支持,為您提供周到、細心、優質的尊貴服務是我們每一位管家的榮幸,我們會持續精進與努力,爭取讓每一位尊貴的客人都能體驗到我們工作人員熱情、真誠的服務。陌上酒店致力於打造不離家也想住的城市度假酒店,超越常規的温暖、安全、舒適,達到更多層次的要求,最適合有品位的您。期待您常回家看看
Guest User
Fengyun Smart Double Bed Room (Wireless Projection + Zero Pressure Sleep + Smart Guest Control)
Response from Property: 【免費接送站】【免費地下停車場】【自助早餐廳】【免費自助洗衣服務】【漢服換裝體驗】【免費自助洗衣服務】【65寸大電視+VIP影庫隨心看】尊敬的客户,感謝您的入住及好評。陌上輕雅酒店將繼續保持高品質優秀的對客服務標準,竭力為每一位客人打造舒適温馨的入住體驗,歡迎您再次光臨,祝您生活愉快!
Guest User
Fengyun Smart Double Bed Room (Wireless Projection + Zero Pressure Sleep + Smart Guest Control)
Response from Property: 【免費接送站】【免費地下停車場】【自助早餐廳】【免費自助洗衣服務】【漢服換裝體驗】【免費自助洗衣服務】【65寸大電視+VIP影庫隨心看】披星戴月,路過山水萬程,祝您與温柔重逢,我們萬分榮幸能為您服務。酒店準備了多種不同佈局的房型以供不同客人選擇,希望我們真誠的服務能夠帶給您更愜意的體驗。
Guest User
Fengyun Smart Double Bed Room (Wireless Projection + Zero Pressure Sleep + Smart Guest Control)