Swan Hotel

Average at best . The hotel is having some renovations but …….. It’s like fawlty towers but not so funny. We tried to book for dinner on route with the hotel but kitchen closes at 8.30pm on a Friday was the response , staff member didn’t offer to make keep something on a pre-order for us that could be heated up or even some sandwiches would’ve been helpful sorry Kitchen closes put the phone down. We did ask another staff member if they had any suggestions where we could find somewhere for dinner , to be met with dunno , have you booked anywhere? You won’t get in anywhere You could drive to a curry house? 20 miles away? We’ve just driven 180 miles not overly helpful. Luckily we found a really good pub in the middle of town which was quite the reverse very friendly squeezed us in ,staff were brilliant. certainly recommend that pub ,a different world (The Flacon ) When we arrived at the hotel, we were met by arguing staff, the room was clean and tidy , bed so so , not tea bags. Certainly agree with other reviews very noisy ,the guests below us kept awake as they had the TV on all night volume 10 , I know that’s not the hotels fault and a staff member did try and sort that , but not a good nights sleep. Breakfast is okay-ish, could be better, agree with other reviews package pastries etc it just seems like the staff have got something else better to do and there’s no leadership there . We almost felt like an inconvenience which is not what a hotel should be . I certainly don’t like being asked to book in for breakfast. I’ve never heard of such a thing particularly when we’re just having a buffet breakfast. We felt sorry for the one lad who was trying but was run ragged as no one else seemed bothered. Shame could be better, and that’s being kind .

Bad vibes; bad decor. Rubbish food and SO expensive. £18 for a roast! For a slab of chicken, hard roast potatoes. 2 teenage girls as waitresses without any personality, not even a smile. Never will I come back, really annoyed at having to pay so much.

We booked a table Friday evening at 7.15. We were a small group celebrating a friends birthday. On arrival we were shown to our table in the ‘bottom’ restaurant. Lovely surroundings & decor. The waiting staff were friendly and welcoming. Our meals came in good time & were hot & very tasty. However, though we commend a business for having a creche, probably not the best idea to have it sited next to the restaurant. Young children doing what they do - running in & out, slamming the door & yelling, did make it difficult to hear what was being said at our table at times. We finished our main meal and our waitress asked if we wanted anything else or just the bill. We said we would like to see the sweet menu. One of us wanted an ice cream whilst the others wanted coffee. It was 8.30pm apparently no coffee available as the machine had been cleaned & turned off! Settled for tea as they did have a kettle! To request coffee after a meal, early evening in a restaurant surely is not an unusual or unreasonable request? Is The Swan a restaurant or not? We did complain at the time, but it obviously was not the young waitress’s fault. On leaving the hotel, we could hear customers in the bar who obviously found our request for coffee a great source of amusement. The Swan is a lovey asset to our town but it needs to sort it’s identity out - does it have a fully functioning restaurant or not?

We stayed for one night . Was a bit concerned when being walked to our room as they were areas that had a lot of stuff being stored but believe it was down to the place having a bit of a makeover as our room was lovely. Could not fault it. Clean, modern and bottle of water was a nice touch . The only thing that let this hotel down a bit for us was the food. We went for breakfast and for one the service , although friendly was seriously slow. They were only 2 other tables that had people sat down so not busy at all and it took nearly half an hour to bring out some sausage sandwiches. They were £6.50 each and most definitely not worth that. The sausages were anaemic ( I say sausages, it may have even just been one in the sandwich cut up), The brown sauce was a cheap vinegary one. For the price we paid for it, was definitely expecting something better. We would stay again but wouldn’t use the restaurant again.

My wife and I recently hiked the Cotswold Way, and we stayed here on the fifth night of our hike. It was a perfectly serviceable experience, but one lacking the warmth and dimension of some of the other accommodations we experienced during our hike. Where other places we stayed seemed inviting and welcoming, the Swan was more perfunctory in its customer service approach. Unlike other pubs/inns where we stayed, the Swan did not offer a complementary hot breakfast--just a continental breakfast with cereals, juices and toast. And, despite being a free house, it had only two real ales on cask. The room where we stayed was very nice--well appointed, clean and, by the standards of the UK, quite spacious.

Great bar food, ideal for hungry walkers. Breakfast had good choices but was pretty busy and chaotic with only one member of staff. Friendly welcome and delighted to find our bags in the room waiting for us. Newly redecorated room was fresh and clean. Lovely views across the village. The hotel is clearly going through an update and so the hallways on the way to our room were a bit cluttered and untidy with boxes and a tumble dryer.