South Cairns Resort

We have made bookings with your company for many years and were shocked at the condition of this Motel. A patch in the base of the bath tub,pillows washed but stained.Smoke alarm wrapped up in a Cole’s bag. Window had security on it but unfortunately the glass window wouldn’t close over it. I think they are trying to make it nice but I am 81 years old and we left there at 2.00am as the noise and talking from outside our window was unbearable.

Restaurant wasn't open. Thats the reason I picked that place. Room wasn't set up with TV. Bath damaged needs to be replaced. Photos in adds are misleading. Place need extensive work.

South Cairns resort was ok. It was dire need of maintenance and was very run down. Our rooms were clean and our requirements were met.

The price was reasonable as it is a old facilities , the rooms were okay but not the outdoor.Tv was not working and no Wi-Fi at all the time. The Tap was leaking. The mattress were really bad.

6 Of us flew from Brisbane for our Brothers 60th for 5 nights starting Thursday 11th July. Turned up to book in and were given 1 key between 7 for 2 adjoining rooms each with 1 Queen and 1 single bed. Booking stated we were to have enough beds for all 7. Unable to talk to management and my sister was getting texts only in response. In the second room the power points along the bench on one side of the room did not work including fridge, microwave, kettle and air conditioner. 1st room had working power points but TV was missing. We went to the front restaurant for tea which was nice and when we came back a single bed and mattress was leaning against the wall outside our room - no linen. We had to move the bedside tables outside and move the queen bed into the corner to just fit the extra bed. The floor under the bed was covered in dust and grit. One of my brothers had to share the queen size bed with me and my sister and other brother had the single beds. We gave my sister the blanket off our bed to sleep on as without the air con working was quite warm in the room. Other room was my other sister and her partner and niece. Friday night we got a message another room was made available and 2 of us moved. Air conditioner in that room kept dropping out. Seems to be lots of long term people staying there and a few nights loud talking, yelling and other noises went into the early morning. Towels were very thin and whole look of the place needs money spent to fix it up. Other room even had a power point only held on the wall by 1 screw and had to be careful plugging into it. Bathroom also had a tap the dribbled consistently and could be heard when we were trying to get to sleep.

This is by far the worst motel I have stayed in in my life. There is no resort feel here apart from the center pool which we dared not enter. The rooms are not maintained. Just check out the pictures! Cockroach right next to the microwave. The shower head also spays water sidewards as a bonus feature which wets the toilet and the rest of the bathroom. The bed rolls around on the tiled floor. The bath towels are so thin they remind me of a mini camping towel. They need to up their game. I will be seeking a full refund. We were also woken up at 3am by the restaurant staff talking loudly outside our window. Avoid at all costs.