Guest User
October 12, 2024
I booked a red-eye flight and arrived in Waterloo at 7am. Since I had to work that afternoon, it would be nice to have a few hours of rest in the morning, so I booked the hotel in advance and paid for it. But when I arrived at the hotel, they said that I had not checked in the night before, so the reservation was cancelled and there were no rooms available at the moment. Since I had paid, shouldn't I keep the room until the check-out time even if the guest didn't show up! If the guest didn't show up at night, shouldn't I call the guest to confirm it, especially since I used a local mobile number! Typical Canadian rigidity.
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