Clarion Pointe Winslow I-40

We booked our room around 4pm while traveling through Quemado, NM. At that time I requested an accessible downstairs room, my wife is disabled. We arrived at the hotel about 8pm. Easy to find off the interstate. The outside and the lobby appeared well kept. I began the check in. I asked the male agent if the place has an elevator cause the Choice app did not mention anything about it. I was told no. I asked if there was a downstairs accessible room available, as I asked during my booking. Again I was told no and he said he ran out of downstairs rooms around 330 this afternoon. I told him I had made the booking around 4pm while in New Mexico which would’ve been 3pm at the hotel. I said also that I had made the downstairs room request at that time also. My rate was non-fundable and we were miles away from the closest hotel. I told him that my wife could not climb stairs. He offered no explanation and didn’t try to make an accommodation for us. My wife struggled to climb the stairs with my help and the room was at the top of the stairs. The room furnishings were out of date and not fashionable. The carpet needed to be replaced, the hot water for the shower did not get hot enough, and the A/C never got the entire room cool, the unit was inadequate for this sized room, good thing the bed was close to the unit. The only modern thing in the room was the television. The room had a lot of open space also. The bed was somewhat comfortable. There was a fridge and wet bar, in room coffee machine, a small love seat, and adequate lighting in the room.

Best Hotel. Sean was so kind and welcoming. Very informative. During our travel we stayed in 7 hotels. Not one hotel front desk person made us feel so welcomed. The room was very clean, plenty of linens and essentials and parking convenient. Absolutely the best. Highly recommend.

The lobby was clean and looked nice but when you walked down the hall to your room the carpet was outdated and the walls could use some fresh paint. In our room there was an old dingy sofa bed. The pool had a green hue!

A winner! An amazing place in Winslow. Excellent and friendly staff. Extra large rooms with a huge TV and comfortable bed. Convenient location close to I-40

Nice clean rooms, good tv channels, AC worked great along with the Internet. Continental Breakfast was good.

The rooms were not up to date. AC units weren’t working at its best. Carpets felt dirty.