Castle Hotel Windsor

挺好的，房間設施都不錯，交通便利

The room is very good for the price in downtown London. The location is very good, close to the British Museum, University of London, Russell Park, there is a bus and subway station at the door, and the breakfast is also very British

The hotel is just across the street from the castle. The breakfast environment is very good and the food is delicious! The room is clean and tidy. If there is a shortcoming, it is that there is no elevator, but the staff will help to take the luggage up

The location is very good, just on a street very close to the castle. Both train stations are also a few minutes walk away. It is very lively. The room is in the back yard, and there are waiters to help lead the way and carry the luggage. The service is very good.

Let me give you an overview: The hotel is in a very good location, opposite Windsor Castle. Ctrip's service is very thoughtful and helped coordinate the hotel several times, but the hotel's soft service is very bad! I list a few problems with Windsor Castle Hotel: First, the hotel has no empathy and lacks humanity! Initially, I booked two rooms, but because my companion's British visa was rejected, I could not go there, and I provided written materials. Ctrip's Xiaolingdang discussed with the hotel several times, and the hotel refused very unreasonably! Second, the hotel completely ignored the reasonable requirements of customers! A few days before check-in, I proposed two rooms of the same room type through Ctrip and the hotel, hoping to arrange them next to each other, at least on the same floor. When I checked in, I was told to arrange them on different floors! In fact, there are more than ten rooms on the same floor of the hotel, and it was 20 o'clock when I checked in, so there is no possibility that the cleaning has not been completed! Third, the hotel management is chaotic! On the day of check-in, I was informed that the two rooms were for two nights! The next day, at 17 o'clock in the afternoon, I swiped the card, and both room cards were invalid and could not be opened! After the front desk activated the room card, I returned to the room and found that it had not been cleaned at all! ! In summary, this hotel with a very good location has very, very bad soft service! It has achieved "being lenient to oneself and strict to others"! The hotel is very bad and harsh to guests, but its own management is loose and chaotic! !