Dormir

We made the reservation the same day, so there was no possible 24-hour cancellation window. Unfortunately, we had to cancel due to an emergency. Before the check-in time, we contacted the hotel three different times. At first, we were told they were busy with other guests and to call back later. The next time, they said there was no one available to process a refund. When we called again, they simply refused. We understand hotel policies, but in this case, since the booking was made the same day, there was never a chance for a 24-hour cancellation period. The lack of flexibility and support during an urgent situation was very disappointing

I regret to say that my stay at this hotel was unsatisfactory, and I cannot recommend it. Upon arrival, I noticed a note with my key cards explaining that housekeeping must be requested in advance, but this wasn't communicated during check-in. I made the request, but on the second day, my room hadn't been cleaned—no fresh towels, no bed making. The front desk cited short staffing as the reason, which I understand, but not providing basic amenities like towels is unacceptable. I had to pick up towels myself from the front desk. Additionally, I observed the housekeeper frequently on her phone, further delaying cleaning. The room itself was disappointing. The carpets had a strong unpleasant odor. The lighting was poor, and there were only two lights in the room, creating a dark atmosphere. The bathroom amenities were low quality, with soap that barely lathered, unpleasant-smelling shampoo and conditioner, and no shower gel. When I requested toothpaste, I was given a messy packet instead of a tube. The checkout process was also rigid. I requested a simple 10-minute extension, but the front desk refused, showing a lack of flexibility. Between the lack of housekeeping, poor room condition, and unhelpful service, this hotel did not meet basic expectations. I will not be returning and cannot recommend it.

This is my second time staying at this property in 4 months. It’s close to family and was clean with friendly staff.

Clean and well-appointed. Staff were very pleasant and helpful. Breakfast was the usual scrambled eggs, waffle, juice, etc. Recommend getting a room on 2nd or 3rd floor.

This hotel was really close to St. Joseph’s College of Maine. We attended a graduation ceremony there and the hotel was a great location.

You won’t be disappointed The hotel staff were friendly. The hotel was extremely clean, decorated tastefully and welcoming. And, the coffee was top notch. I recommend the hotel.