"Visit to Whitehaven premier inn. I stayed in an accessible room with floor level shower. The room was clean and there was a fan in the room. A member of the reception team kindly escorted my daughter to my room when she had arrived to drop off something for me. Rather than just giving her a room key so she could gain access to the building and my room, they checked that she was who she had said and that I was happy for her to have access to the building. I thought this was very good service and felt safe at the hotel. My daughter was impressed also. At a different location on a previous stay my daughter had been given a door key to my room after asking for it. No checks were made to make sure she was known to me and that I was happy for her to be allowed entry so for the staff at Whitehaven Premier Inn to be so vigilant whilst staying professional, polite and friendly, I was very impressed and made to feel safe during my stay."

"I arrived on a stormy night in the lake district - on entering the hotel I was met with a warm glow from the log fire and a very warm welcome from the receptionist. As the hotel dining room was about to close, a room was sorted and the kitchen kept open for an evening meal - a delicious melt in the mouth steak was a pleasure after a 6 hour drive from the south of england, washed down with a welcome glass of Shiraz. The bed was very comfortable, the room had a large bath and separate shower cubicle and copious hot water. The decor and fittings were in sympathy with the age and history of the hotel, a pleasant change from the blandness of more modern mass market hotels. The staff were very friendly and it was a pleasure to be assisted without having to use automated impersonal systems. I will not hesitate to stay at the hotel again when I am next in the area."

"Absolutely beautiful food, staff were amazing and so attentive, we weren't rushed at any point - would highly recommend. The chicken satay was outstanding as was all the food really. There was a birthday balloon on our table for my husband. Such a lovely touch. Keep up the good work "

"We stayed over for 1 night, ready for cycling the Coast to Coast over the weekend. From the moment we arrived through to the moment we left, the staff were great, very hospitable and nothing was too much trouble for them. We ate in the bar and the food was lovely, great Cumberland Sausage and Mustard Mash for me. The breakfast was ok, but served rather cool for me, as though it had been sitting around for a bit. The decor is tired and the hotel could do with a lick of paint, etc, but it was fine for what we needed. Secure bike storage meant peace of mind for our bikes."

"Absolutely brilliant. Clean rooms. Cosy rooms. Coffee and Teas in the room and easy to get them replenished. Fantastic welcome from all the staff, they were genuinely intersted in you. The staff explained everything about the facilities to us. Great breakfast."