Macdonald Hill Valley Hotel, Golf and Spa

Location: The hotel is situated in a picturesque setting, surrounded by woodland and golf courses. It's conveniently located near Shrewsbury and Whitchurch, making it ideal for short breaks and nearby weddings.(based on 2 reviews)

Last minute, this place is only good if you play golf. We arrived late, no water or biscuits in room, told it wasn’t included. Bed was too hard. Small bottle of water cost £3.50 only from the bar. Had a group of 30 men here, rude loud and disgusting. Breakfast, not bad , anything from self service was hit hard by these men eating everything that was out. Not refilled. By staff until we were leaving.

If all you want is a large room with a view then Macdonald Hill Valley Golf and Spa may be for you, but if cleanliness matters avoid it! The hotel sells itself as a luxury 4 star hotel but amongst other things it is shabby and grubby. The arms of the chairs are greasily dirty, the carpets are dirty and in places threadbare, tables are scratched and chipped. Everywhere needs a lick of paint and some tlc. Interestingly the cleaning trolley and hoover in reception seem to be a feature as they never moved presumably considered a good alternative to fresh flowers which were no where to be seen in the whole hotel. The bedrooms could do with a deep clean, the pillow cases don’t fit the pillows so there are four inches of uncovered pillow (they looked so unsavoury I went to Sainsbury’s and bought two), our mattress cover was stained. The shower was disgusting and on the first morning so hot it was scalding and although there’s the facility to change the temperature nothing happened. The maintenance man turned up in the afternoon and we then had a tepid shower for the rest of our stay and he had jammed the temperature control so it would not even move! We lived in the area for 45 years and have known the Hill Valley for 20 odd of them, watching it slowly slip in standards. We moved south in March. In August we returned to attend a surprise birthday party and checked into Hill Valley as the alternatives were fully booked. Our bed had certainly been lain on if not slept in and the carpet covered in biscuit crumbs we were told we could not be moved as all the other rooms had been allocated and “it would not be fair on other guests”(they did agree to change the sheets and hoover whilst we were at the party we had driven six hours to attend). We had already booked 4 nights in September to attend a wedding to be held at the hotel and were assured things would be different. Here I have to add that the sticky toffee pudding served at the wedding breakfast had been made with salt and was removed quicker than it was served and eventually replaced with some poor excuse of the same but this time with hardly any ice cream as presumably they did not have enough for all the guests. This leads me on to breakfast next morning when they virtually ran out of food at 9.20 (breakfast was supposedly served until 10) and if you book cost £18.00 pp or £24 on the morning with a £5 surcharge on several alternatives. I did speak to the manager on the first morning who came over as arrogant and in denial and although he made promises they did not happen and he was conspicuous by his absence for the following 3 days. I am coping with crutches and a fractured pelvis and the lift to the restaurant was out of order so each morning I had to struggle down 20 odd steps and Saturdays and Sunday the breakfast was buffet style laid out in another room, I was not offered table service but I have to say the young waiting on staff were kind and helped where they could. Other guests w