Renaissance Columbus Westerville-Polaris Hotel

Excellent service and the decor were quite beautiful. We stay for two nights. The rooms were large and decor fun and elegant. The food at the restaurant was quite good too. Also, their snack kiosk made it quite convenient to get a late night or mid-day snack.

This hotel continues to set a new definition of poor Service. The management team must come from the fast food industry! They don’t understand the hospitality business, they need to actually go to Cornell’s Hotel Management School and take a few classes and understand what Customer Service is all about! As a lifetime Titanium member I’ve stayed thousands of nights at Marriott Hotel‘s. I certainly understand what your expectations should be when staying at a hotel under the Marriott brand! This hotel clearly falls below my expectation, it’s more like staying at a Motel 6, at least they leave the lights on for you! When checking in, I explained to the agent that I’m handicap. and I need to have a room near the elevator. She assured me that the room was close to the elevators as I explained to her that in the past. staying at this property they put me at the farthest end from the elevator which requires a 4-5minute walk to the room. Of course, once we get to the room, it’s at the farthest end from the elevators. Now, either the agent didn’t understand what I was saying, as may be an English barrier or she was poorly trained, and didn’t understand the floor plan of the rooms either way it’s a poor reflection of the management team. I did exchange a few emails with the front desk manager, which were totally disappointing since they had incorrect information. I did speak with her face-to-face when checking out and I was absolutely appalled with her position about the possibility of a language barrier, she took the arrogant position that I was insulting someone. I’m simply stating a point if the person doesn’t understand English, there’s a potential language/communication barrier. Bottom line managers at this property need go take some courses at Cornell so they could be more effective and understand how to properly run a hotel. PCUSA Rating: D-

Our second time at this hotel. EXCELLENT staff and hotel. If in the area, I would definitely recommend. Restaurant is very good. The lounge is great if you are a Bonvoy member. Beds are super comfortable and I slept wonderfully the entire week I was there. The staff recommended multiple local restaurants all of which were excellent as well.

The staff were very friendly and professional throughout our stay and the atmosphere is beautiful indoor and out. The restaurant service was excellent and the food was delicious. Our room was very nice. The bed was comfortable and the pillows were among the best I’ve experienced in a hotel. Housekeeping was very friendly and dependable. I’m looking forward to coming back next year.

I love the entertainment in the lounge and the fire pits outside. The staff if really nice and the hotel is clean.

Beautiful hotel.