Wodonga Holiday Park

The grounds are very sad looking the park looks like it needs a lot of TLC our stay was short as it was for business … the amenities leave a lot to be desired… who ever cleans them should be very embarrassed..why management don’t follow up on these things I don’t know very sad …park in good location … could loose a lot of business

Would not recommend staying in a SUPERIOR CABIN at $195 a night. Dirty furniture, dirty floors, filthy fridge/freezer, springs out in main bedroom mattress, bunk bed bottom mattress sunk to the outside causing a roll out of the bed, and live cockroaches (plural), on the dining table and a dead cockroach on the kitchen floor. Lifted the centrepiece on dining table only to discover it had not been cleaned underneath, as it had multiple black deposits on table. E-mail regarding the possibility of an early check in as part of the BIG 4 PERKS. No response whatsoever from management. On arrival, no acknowledgement when asked. Manager did come in on second day to view the state of the cabin. He agreed with the state of the place. I offered date and time stamped photos of our arrival to provide feedback. He did not take up this offer, however he did say he would take it up with cleaners. He took notes in a notepad. More communication between management and housekeeping would also benefit your guests. We had exactly one day of fully self contained supplies (towels, tea towels, detergent, toilet paper), as shared by the neighbours, and our stay was for 3 nights. Personally, and that is what I am being asked here... my opinion, for $575 for the three nights, I am very disappointed with both the stay and THE BIG 4. I would not recommend choosing a park that is in partnership with THE BIG 4, as it does NOT guarantee a minimum standard of quality.

Stayed for two nights and I can honestly say it was not pleasant. $50 per night for a powered site, got me a dirty bathroom that was almost impossible to enter due to number codes access locks. Locks were located very close to door jamb, making putting the numbers in very very difficult, in order for it to open you needed to pull the small knob toward you as you put the numbers in then quickly turn the knob. I broke a thumb nail trying to to log in-the numbers. The showers were dirty, the wall tiles had brown liquid running down as they got wet with the shower water. Several hand basins had no water coming through the taps when hot was turned on. Several toilets had little or no toilet paper in the roll holders, and the holders which had written “ turn for new roll” didn’t turn. The camp kitchen was locked, and to access you needed a key from the office, which didn’t open until 8 am so you couldn’t do breakfast in there prior to leaving. The whole park had a feeling of neglect about it. The grounds were littered with paper and dead leaves, and the sites where there was no concrete were very muddy. The boom gates had been removed, offering no security for your caravan if you left the park. There appeared to be lots of van occupants who were long term residents and unrestrained dogs running around.

Theroom we were allocated was very old and didn't appear to have been updataed in a long time. Was originally a Big4 park but is no longer although it is still listed in the Big4 accommodation book. If we'd view the room before paying we wouldn't have stayed.

Budget cabin expensive . Clean but mattresses were shocking curtains hanging off windows fly wires shredded so u couldn't open a windows not the cleanest either however budget it was .. for a big 4 I expected better i have stayed in the past so didn't expect this. Pool could have done with some fixing as well

On first entering the park it looked unkept from the start. The front office smelt of cigarette smoke, the boom gates didn’t work and the grass site was dust. The bins weren’t emptied anywhere near enough for the holiday season and the toilets needed a decent clean, maybe even cleaned twice a day with the amount of guests. For what we got, the price wasn’t reflective of this.