Hilton West Palm Beach

The accommodation impresses with its top-notch pool and facilities. Guests appreciate the clean, spacious rooms and convenient location near various amenities. The friendly staff and complimentary services enhance the stay.

The reception was friendly. Place is good. Value for money.

We loved this hotel, thanks to the location we never had to rent a car. A mall-like complex was within walking distance and the complimentary airport shuttle made coming here a breeze. The pool was beautiful, T-shaped, and the jacuzzi was very relaxing and enjoyable. That said, there were a few speed bumps. We used the app to book a room ahead of time only to be told the room had been taken by someone else when we arrive. Thankfully the front desk graciously upgraded us to a better room to compensate for the error. Second, one elevator wasn't working the second day - our key card wouldn't activate it (same with everyone else) and there was some confusion until it was re-set so that everyone could ride that elevator again. Lastly (and this isn't unique to the property), we really dislike the daily $15 "resort fee" that is slapped on everyone's bill that can only be reimbursed as a food or beverage credit. It's clearly meant to subsidize the hotel's food offerings but it's annoying to force your guests to spend $15 in the hotel every day whether they need something from there or not, lest they lose that $15. We were out sightseeing for most of the day and remembered at the last minute that we hadn't used the $15. So we hastily grabbed a bag of overpriced cashews and whatnot before going to bed. Nobody asked for this fee and reimburse scheme, just keep your standards high and your guests will use your food offerings naturally. Other that, we had a good stay.