The Belgrove, West Palm Beach, Autograph Collection

My husband and I stayed 3 nights at this hotel. The rooms are gorgeous, brand new, spacious and beautifully appointed. There are even throw rugs on the floors as pictured. The bathroom was too tight for the two of us. We could have used a double sink or larger vanity. From the photos, it appears that some rooms do have larger sink areas. We had hoped to be given a better view. Instead, we were given a room facing the ongoing construction. Not great. Even so, we ate at the restaurants having breakfast, lunch dinner and drinks. All of the staff were so friendly and eager to please. They come over to us often to check and see if we needed anything. They even served hors d'oeuvres at the pool. I was disappointed at the number of children in the hot tub. That really ruined my experience as they hogged it and even told each other that they peed in the hot tub. Yuk!!! Their parents were clueless not paying attention to their kids. I get that they are on vacation too, but please be respectful of other guests, especially ones who were looking forward to using the hot tub child free! The property is not large, but it is beautiful. The landscape is very beautiful, giving a tropical feel. Drinks were done well. The lobby is beautifully appointed, allowing for a relaxing space to read and relax. The touches were really special -- free water bottles to all guests, turn down pillow service, slippers and robes in the rooms. I loved the ability to fill my water bottle at the station in the coffee area. All in all, our stay was memorable and enjoyable. The things we really did not like -- the $50 per night resort fee and the $48 per day valet charge. We could have easily parked our car independently. Not sure what the resort fee was for other than it covered all the "extras" provided like the chocolate, water bottles, etc. One last thing, the mattress in our room was not comfortable at all and we had a hard time getting to sleep. The pillows are really, really soft. Very comfy, but provided no support. They do offer a pillow menu, but I was just too tired to change my pillow. All in all, we really enjoyed our stay. I always look to stay in a new hotel while traveling. This resort is clean, comfy and really offers a Palm Beach feel. They have a beautiful bar in the center of the main restaurant. My husband and I enjoyed a drink one evening here. Very relaxing. At night, they have fire pits to enjoy. During the day, there is a covered porch area to enjoy. Aside from the nuisances mentioned, I would highly recommend this hotel. It's new, clean, has a friendly staff and great food. We did not get to order room service, but breakfast, lunch and dinner were all really enjoyable. We will stay here again during our next stay in West Palm Beach.

Decided to try out the new Marriott property The Belgrove in West Palm Beach that recently opened this past Dec. Although the property is a little remote, it is beautiful and the rooms are brand new and immaculate. We expected a few "glitches" and there were some. The first two days of our stay, there was some type of construction at the pool putting up cabanas. The manager came around to apologize, but the website did not indicate there was ongoing construction. We returned to the room one night to watch a movie, but the internet was out and front desk told us to "wait half an hour or so" and try again. It eventually was up again in about an hour but was so slow we couldn't watch anything. Service at the restaurant was inexperienced and slow, even at breakfast, coffee refills few and far between. The property charges $50/day resort fee and $48/day mandatory valet parking, which seems excessive to me. One evening we were going out for a dinner reservation and the valet couldn't find the key to our rental car, so they offered to pay for an Uber wherever we were going. The next day I spoke with the valet manager Paulo who apologized profusely and although no one could figure out for sure what happened, managed to work out a solution. Paulo was gracious and accommodating and knew what he was doing. The hotel compensated us for the inconvenience and stress. Kudos to the pool staff especially Mr Farag who kept things running and entertaining and whose staff provided complimentary fruit and cool beverages at the pool and tried to make us as comfortable as possible adjusting umbrellas and anticipating our needs. Overall our stay was a very positive experience. What was most notable was the staff's eagerness to please and their enthusiasm, which made up for the glitches and inexperience. If you're looking for a clean, comfortable and inviting place to stay in the West Palm Beach area this is high on the list.

The room is neat, clean, and spacious, but didn't have a chance to explore the outdoor resort facilities due to a busy work schedule—a regret!

Property and staff reminded me of staying at a ritz Carlton. Very nice!! Will go back the next time I’m down

Amazing service I’ve never met a staff so kind hearted and genuine. It’s the place you would want to be with your family or on a business trip. Do not pass up the opportunity to stay in this marvelous resort that feels like home.

Nowhere did it say this is a gated resort, which was weird, staff was not polite, and the worst was the air conditioning made a terrible noise that we were not able to sleep. For the price i paid this was a rip off and never again, hope this helps others don’t get burned like me