HARRIS Suites Puri Mansion

HARRIS Suites Puri Mansion Reviews

HARRIS Suites Puri Mansion

Puri Mansion Estate, Jl. Puri Lkr. Luar, Kec, Cengkareng, West Jakarta, Jakarta, Special Capital Region of Jakarta, 11610, IndonesiaSee Hotel Details
HARRIS Suites Puri Mansion
HARRIS Suites Puri MansionHARRIS Suites Puri MansionHARRIS Suites Puri Mansion
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1 night

Guest Reviews

8.9/10
Very Good
423 review
Verified reviews
Location8.6
Amenities8.7
Service9.0
Cleanliness9.2
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All reviews(423)
Positive reviews(414)
Reviews with photos/video(108)
Delicious breakfast(26)
Great swimming pool(13)
Perfect for business trips(11)
Loved the view(11)
Large rooms(11)
Average sound insulation(9)
Near shopping area(8)
Convenient for shopping(8)
Negative reviews(9)
Ethel Verene
Two Bedroom Suite
Stayed in Apr 2025
Traveling with friends
1 review
6.0/10
Posted on May 21, 2025
I recently stayed at Harris Hotel Puri Mansion. The room was spacious and comfortable—ideal for families or groups of friends. However, there were several aspects of the stay that could be improved. First, there were quite a lot of ants in the room, which was unpleasant. The layout of the hotel was also a bit awkward. The lift doesn’t connect directly to the swimming pool or café area. To get to breakfast, you have to take the lift to the lobby, then take an escalator down to the café—definitely not the most convenient setup. Another major downside was the lift itself. Although both lifts were supposedly operating, the waiting time were extremely long—felt like only one was working. It was frustrating having to wait so long every time we needed to go up or down. Lastly, the hotel is located a bit of a drive away from the main road, so it’s not the most accessible if you’re on foot or relying on public transport. Overall, while the room is suitable for small groups and families, the stay had a few inconveniences that affected the overall experience.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your detailed feedback about your recent stay at HARRIS Puri Mansion. We truly appreciate both your positive comments and constructive observations.We’re glad to hear that you found the room spacious and comfortable—it’s always our aim to provide a relaxing and enjoyable environment for families and groups.At the same time, we sincerely apologize for the inconveniences you encountered. Please rest assured that we take your concerns seriously. We’re currently addressing the issue with ants through enhanced housekeeping measures and pest control efforts. We also acknowledge your feedback regarding the lift system and hotel layout; while some aspects are due to the building’s structure, we are reviewing possible improvements to make movement throughout the hotel more seamless for our guests.Regarding the elevator wait times, we’re sorry for the frustration caused. Our engineering team is looking into the matter to ensure both lifts are functioning optimally at all times. We also understand that our location may present some accessibility challenges, and we’re working on better communicating transport options and assistance for our guests.Your insights are invaluable in helping us improve, and we hope to have the opportunity to welcome you back in the future for a more pleasant stay.Warm regards,Nova Medina AchmadGuest Experience Manager
Mada Thaleeb
Harris Room
Stayed in Apr 2025
Couple
58 review
10/10
Outstanding
Posted on May 19, 2025
This was my 2nd time. Stay for 2 nights, everything oke.. the room was clean and tidy, helpful staff, good condition of buildings.
Response from Property: Dear Mada Thaleeb,Thank you for choosing HARRIS Suite Puri Mansion for your second stay and for sharing your experience with us. We’re delighted to know you had a pleasant 2-night stay and appreciated the clean and tidy room, helpful staff, and the good condition of our facilities.Your satisfaction is our top priority, and we look forward to welcoming you back again soon for another comfortable stay.HARRISly yours,Femy NurindahDuty ManagerHARRIS Suite Puri Mansion
papi Sam
Two Bedroom Suite
Stayed in May 2025
Family
26 review
9.5/10
Amazing
Posted on Jun 29, 2025
Overall good. Please increase breakfast service.
Response from Property: Dear Papi Sam,Thank you for staying at HARRIS Suite Puri Mansion and for sharing your feedback with us.We’re happy to hear that overall you had a good experience. At the same time, we truly appreciate your input regarding the breakfast service.Your comment has been noted and will be shared with our kitchen and service team as part of our ongoing efforts to improve and provide a better dining experience for our guests.We hope to welcome you back again soon with an even more enjoyable stay.Warm regards,Febi FirdausFront Office Manager
Felix110
Harris Room
Stayed in Mar 2025
Couple
3 review
9.0/10
Great
Posted on Apr 7, 2025
Always satisfied, coming back here again soon. Food always excellent. Rooms always clean. Service always welcoming and friendly. Internet decent for Zoomcalls. Overall very satisfied.
Response from Property: Dear Felix,Thank you for staying with HARRIS Suite Puri Mansion.On behalf of the management and all staff, we would like to express our gratitude for taking the time to give us a positive review and rating.We will continue to improve our service and provide the best experience for our guests.We look forward to welcoming you back to HARRIS Suite Puri Mansion in the future.Best Regards,Febi FirdausFront Office Manager
Jayc_oppa
Harris Room
Stayed in Feb 2025
Solo traveler
6 review
8.0/10
Very Good
Posted on Mar 30, 2025
Fantastic service from the receptionist and the breakfast is good and clean ❤
Response from Property: Dear Mr. JaycThank you for staying with HARRIS Suite Puri Mansion.On behalf of the management and all staff, we would like to express our gratitude for taking the time to give us a positive review and rating.We will continue to improve our service and provide the best experience for our guests.We look forward to welcoming you back to HARRIS Suite Puri Mansion in the future.Best Regards,Febi Firdaus Front Office Manager
Ming Git
Harris Room
Stayed in May 2025
Traveling with friends
2 review
8.0/10
Very Good
Posted on Jun 28, 2025
Good and clean place to stay. The staff are friendly and helpful. However there are no shops within walking distance.
Response from Property: Dear Ming Git,Thank you for choosing HARRIS Suite Puri Mansion and for taking the time to share your rating and review with us.We’re pleased to know that you were satisfied with the cleanliness and service during your stay. At the same time, we’ve noted your feedback regarding the amenities and surroundings which you rated lower.To help us improve, we would truly appreciate it if you could share more details on what aspects of our amenities and surroundings you feel could be enhanced.Your feedback is very valuable to us as we continuously strive to provide a better experience for all our guests.Warm regards,Febi FirdausFront Office Manager
ASEAN CRUISER
Harris Room
Stayed in May 2025
Business traveler
6 review
10/10
Outstanding
Posted on Jun 11, 2025
honestly the location is quite seperated from the surrounding which means you have no worry from neighbourhood noise. all staff are professional and polite and efficient all at same time. definetely i will keep this place into my future options when traveling inJakarta.
Response from Property: Dear Asean Cruiser,Thank you very much for sharing your experience with us at HARRIS Suite Puri Mansion.We’re truly glad to hear that you appreciated the peaceful location of our hotel and found our team to be professional, polite, and efficient. Your kind words are a great motivation for us to keep delivering the best service possible.It’s wonderful to know that we’ve earned a spot on your list for future stays in Jakarta — we’ll be more than happy to welcome you back anytime.Warm regards,Febi FirdausFront Office Manager
Bobck
One Bedroom Suite
Stayed in May 2025
Couple
1 review
10/10
Outstanding
Posted on Jun 10, 2025
We stayed at this hotel twice in the last 3 weeks. On both stays, the hotel mixed up with the parking arrangements which caused us needing to pay for the parking on the first exit from the parking. Though this caused a little bit of inconvenience, the parking fee was refunded on the same day. The breakfast selections were great and the foods were delicious. The dinner included in the package was also wonderful. The only hiccup was when one of the restaurant staff accidentally threw away a full cup of coffee that I ordered from somewhere else. The staff was very apologetic and offered to make a new coffee to compensate it. Of course the restaurant coffee was not as good as the favorite coffee we bought elsewhere, however, we appreciated the kind gesture from the staff. We were sure it was not done on purpose. Overall, the stays were quite pleasant and the staff were all very friendly.
Response from Property: Dear Bobck,Thank you very much for sharing your detailed feedback and for choosing to stay with us twice within the past few weeks. We truly appreciate your understanding regarding the parking arrangement issue, and we’re glad to hear that it was promptly resolved with a same-day refund.We’re also happy to know you enjoyed the breakfast selections and dinner included in your package. Regarding the incident with your coffee, we sincerely apologize for the inconvenience caused. We’re grateful for your kind understanding, and it means a lot to us that you acknowledged the staff’s sincere effort to make up for it.Your kind words about our team’s friendliness and your overall pleasant stay truly motivate us to continue improving. We hope to have the pleasure of welcoming you back again in the near future.Warm regards,Febi FirdausFront Office Manager
Aulia
One Bedroom Suite
Stayed in Oct 2024
Family
1 review
10/10
Outstanding
Posted on Dec 2, 2024
Loved everything about the hotel. I love the staff, they're very friendly, professional and humble! I love the breakfast too
Response from Property: Dear Aulia,Thank you for your staying with us at HARRIS Suite Puri Mansion And thank you for your kind words and compliments, and we are truly touched by your positive feedback. We will continue to improve our services and facilities to enhance our guests' satisfactionOnce again, thank you for choosing HARRIS Suite Puri Mansion. We look forward to the opportunity of welcoming you back for another exceptional stays.Best Regards,Nova Medina AchmadGuest Experience Manager
Joe agahari
Harris Room
Stayed in Mar 2025
Solo traveler
7 review
7.0/10
Posted on May 1, 2025
Its a good hotel and can be better , service is good . Only location is not for some one without transportation, walk to every where is too far, food in the pub is excellent.
Response from Property: Dear Joe Agahari,Thank you for taking the time to share your feedback. We are pleased to hear that you appreciated our service and enjoyed the food at our pub. Your comments regarding our location are duly noted. We understand that accessibility may pose a challenge for some guests, and we sincerely apologize for any inconvenience this may have caused.We continuously strive to improve our facilities and guest experience, and your input is invaluable in this regard. We hope to have the pleasure of welcoming you back in the future and providing an even more comfortable stay.We’re glad to hear that you would still consider staying with us again, and we look forward to welcoming you back in the future.Warm regards,Febi FirdausFront Office Manager
StellaLou
Harris Room
Stayed in Jun 2025
Business traveler
27 review
10/10
Outstanding
Posted on Jul 24, 2025
booked this on behalf of my staff. no complaints and everything went well!
Response from Property: Dear StellaLou,Thank you so much for choosing HARRIS Suites Puri Mansion and for booking on behalf of your staff. We’re happy to hear that everything went smoothly and that there were no issues during the stay!We look forward to welcoming you and your team again in the future. If there’s anything we can do to make your next experience even better, please don’t hesitate to let us know.Warm regards,Febi FirdausFront Office Manager
FHOODSHIP
One Bedroom Suite
Stayed in Apr 2025
Family
38 review
9.0/10
Great
Posted on Jun 5, 2025
Been here few times. Location has to be by car apart from that rooms were acceptable
Response from Property: Dear FHOODSHIPThank you for taking the time to share your experience and for returning to stay with us multiple times. We appreciate your feedback about the location and are glad to hear the rooms met your expectations. We hope to welcome you again soon and make your next stay even more comfortable!We look forward to welcoming you back to HARRIS Suite Puri Mansion in the future.HARRISly yours,NartoDuty ManagerHARRIS Suite Puri Mansion
Guest User
One Bedroom Suite
Stayed in Mar 2025
Family
1 review
8.0/10
Very Good
Posted on Apr 9, 2025
The free dinner and breakfast is disappointing. Will not include them for my next stay. Otherwise, the room, gym, and swimming pool is decent. Located strategically in West Jakarta, near shopping malls and the international airport.
Response from Property: Dear Valued Guest,Thank you for staying with us at HARRIS Suite Puri Mansion and for taking the time to share your feedback.We sincerely appreciate your kind words regarding our room facilities, gym, swimming pool, and our strategic location in West Jakarta. However, we are truly sorry to hear that our complimentary dinner and breakfast did not meet your expectations.Please rest assured that your comments have been shared with our culinary team for further evaluation and improvement. We continuously strive to enhance the overall guest experience, and your feedback is invaluable in helping us achieve that.We hope to have another opportunity to welcome you back in the near future and provide a better experience.Best regards,Febi FirdausFront Office Manager
Herry
Two Bedroom Suite
Stayed in Feb 2025
Family
3 review
5.0/10
Posted on Mar 10, 2025
The receptionist wasn't very friendly when i checked in, or maybe he was just too tired because of the fasting month. The sliding door to the bathroom doesn't lock properly. The TV's wifi was not connected. However, the maintenance crew was very responsive and tried very hard to fix it and still couldn't get it worked.
Response from Property: Dear Herry,Thank you for staying with HARRIS Puri MansionThank you for sharing your feedback with us. We sincerely apologize for the experience you had during check-in and for the inconveniences with the bathroom door and TV connection. Your comfort and satisfaction are very important to us, and we appreciate you bringing these matters to our attention.We're glad to hear that our maintenance team was responsive and did their best to assist you. Please rest assured that we will address these concerns with our team to improve our services moving forward.We truly appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved stay in the future.Best Regards,Nova Medina AchmadGuest Experience Manager
Guest User
Harris Room
Stayed in Feb 2025
Solo traveler
1 review
7.5/10
Posted on Mar 9, 2025
The hotel have 2 lobby, which are the main lobby and the basement lobby. The main lobby only took us 1 mins from the entrance, and the basement lobby took us 5 mins to arrive. It is unfortunate that the main lobby only available for car user, eventhough there are hotel guest who used bike just to drop off. We paid with the same amount of money, therefore have the rights to get the same treatment. Harris Hotel as 4 star hotel, should not focus only on the image, but also focusing on the customers service, and should have the flexibility to think whats best depend on the condition. Facility is very basic, and back again need to be more flexible (the hotel is within the apartment Puri Mansion), in which the apartment have tennis court, and empty almost all the time, and we cant use it.
Response from Property: Dear Valued Guest,Thank you for Staying with HARRIS Puri MansionThank you for sharing your feedback with us. We sincerely apologize and appreciate your thoughts and regret to hear that your experience did not fully meet your expectations. Your comments regarding the lobby access and facilities have been noted, and we understand your concerns about flexibility and equal service for all guests.At HARRIS Puri Mansion, we strive to provide a comfortable and convenient stay for everyone, and your feedback helps us identify areas for improvement. While certain facility access is subject to specific policies, we will certainly take your suggestion into consideration to enhance our guest experience.We truly value your input and hope to have the opportunity to welcome you back with an improved experience in the future. If there’s anything else we can do to assist, please don’t hesitate to reach out.Best regards,Nova Medina AchmadGuest Experience Manager