HARRIS Suites Puri Mansion Reviews

Loved everything about the hotel. I love the staff, they're very friendly, professional and humble! I love the breakfast too

Fantastic stay experience great service from staff members

The receptionist wasn't very friendly when i checked in, or maybe he was just too tired because of the fasting month. The sliding door to the bathroom doesn't lock properly. The TV's wifi was not connected. However, the maintenance crew was very responsive and tried very hard to fix it and still couldn't get it worked.

The hotel have 2 lobby, which are the main lobby and the basement lobby. The main lobby only took us 1 mins from the entrance, and the basement lobby took us 5 mins to arrive. It is unfortunate that the main lobby only available for car user, eventhough there are hotel guest who used bike just to drop off. We paid with the same amount of money, therefore have the rights to get the same treatment. Harris Hotel as 4 star hotel, should not focus only on the image, but also focusing on the customers service, and should have the flexibility to think whats best depend on the condition. Facility is very basic, and back again need to be more flexible (the hotel is within the apartment Puri Mansion), in which the apartment have tennis court, and empty almost all the time, and we cant use it.

Good and clean hotel. Breakfast has a good standard. We love it. Thank you

Loved the indonesian service! Booked a second room when I reached there for another family member and they gave us a free upgrade to a 2-bedroom suite! Rooms were pretty clean too:)

Good location

Cozy place with fairly nice amenities. Breakfast was ok. Rooms was smaallish but all creature comforts provided. Bit worn out / dirty on the edges especially carpets.

Clean and near center. Will book next time

Very good location and room, friendly staffs, great ambience and well maintained. Will comeback here later

I stayed for two nights. On the first night, the TV suddenly came on at midnight. I jumped up in shock and turned the TV off. Some 10-15 mins later, the TV came on again. I turned it off again. It happened third time. After turning the TV off, I decided to take out the room card from the room controller. But this meant that there was no aircon through the night. It also took a while to get back to sleep from the initial shock. Then at around 4am, sound of prayers came through the windows and I stayed awake almost through the whole prayer session. The windows are poorly insulated. That meant I slept for less than 5 hours. I feedback to the reception in the morning about the TV. At night, on the assurance that the issue was fixed, I jumped up again at midnight when the TV came on. After some trial and error, I discovered that the TV does not turn on automatically if I keep the room lights on. It was challenging to sleep with the lights on but I eventually did, only to be woken up at 4am. the two nights stay had been a poor experience. Also, the towel on the first night was rather dated with frays at the seams. Time to replace the towels.

The room very clean and the staff very kind and friendly.. Beautiful sunrise view from the balcony..

Great place to stay in West Jakarta, room was very comfortable especially the bed which ensured we slept very well every night.

It is convenient to have a water dispenser at every level near the lift and we could get easy access whenever we need them. However, the water usually will be finished by 7pm and no top up since albeit reception counter is notified.