Lands End

The pictures does not reflect the room we actually stayed in. I was there for 14 days and it was not what I expected. Upon my arrival I was not impressed by the receptionist Leslie at all, very unprofessional, maid service was disappointing and parking was a nightmare, However there was one positive experience and that was Dania who tried her best to make me feel welcome and made my stay worth it. There are improvements to be made starting with welcoming guests and, restaurant and maid service.

The hotel is waterfront , my room had a balcony facing the ocean with a hammock. They have a pool facing the ocean , it is nice. I believe you can get into the ocean right from the hotel and even snorkel there. The breakfast is ok. They have dinner and lunch (American prices). They follow their policies to the dot. They will not move a finger to place a smile on the clients face. If I pay $50 for early check in , I could come in anytime in the morning . So, I decided to wait a bit for check in , but they would not check me in until 245 to 300 PM. The place was completely empty. I complained to the manager , she said there was a large group coming in , there were no large group, no large group arrived that day in the afternoon, evening , or following morning . The pool and dining area were empty the whole time . It is all about the money. They could not check me in even at 2 PM without charging $50 , check in time is 300 PM, it is their policy. Then, Saturday morning the day after July 4th , they empty the pool to paint and clean it, so no one could wake up and use pool until late afternoon. The breakfast is from 730 AM to 830 AM . God forbid you wake up on vacation at 845 AM, you are out of luck. But, that is their rules.We did not have our room cleaned for the 3-4 days, we were there. They charge in American $, but their service is not what we get in a two or three star hotel in the USA.

The room was spacious and good air conditioning, which made for a comfortable stay. The bathroom had not been cleaned, so there was a soaking wet rug on the floor and a pile of sand inside the shower from previous guests The price was good, but the place could use some maintenance and better cleaning.

We had a 2nd floor balcony room away from the pool and it was quiet for one night. Slept with the window cracked to hear the crashing waves. The pool was a sweet reprieve.The rooms have a frig and safe, otherwise basic. Dania the manager was attentive and hospitable. Nayibe the waitress/bartender met all the rest of our needs. The restaurant options were great and very reasonable. Nice breakfast. Price was right. We will definitely stay there again. Thank you!

We only stayed one night due to a delayed flight. However, it was lovely and we would stay here again. The staff were very friendly and kind. The outdoor spaces are awesome. The room was fairly sparse but clean and comfortable.

I cannot say enough nice things about this place. The location, the facilities and the people were wonderful. They were always intent on working on any issue. I really enjoyed the beautiful seaside property and pool and gorgeous view from my spacious balcony. It's only a five minute walk from the bars, restaurants and shops on the West End, but it feels like miles away from the hustle and bustle. I will absolutely be back. I am highly enthusiastically recommending Lands End! Also, I felt very safe and secure at the hotel and on the island.