Homewood Suites by Hilton West des Moines/SW-Mall Area

Cleanliness and Maintenance: Multiple reviews highlighted clean rooms, well-maintained facilities , and modern appliances .

This was a very disappointing lodging experience. First, I discovered that my toilet would not flush but the sound of water could be heard continuously. This was at about 8 p.m. on my last night. I called the front desk, and that person said she would call her supervisor to assist in resolving this. I later received a call back from the front desk. The lady advised their maintenance person was unreachable and the hotel was full so there was nothing they could do about the plumbing issue. This did not make for a very quiet or restful night of sleep. Additionally, the manager's reception was pathetic. It was supposed to run from 5:30 pm to 7 pm, but did not begin until after 6 pm. The wait was not worth it. The food offered was minimal and very low quality. The draft beer tasted old and flat. Lastly, the ice machine on my floor did not work and the digital key worked intermittently on the outside doors of the hotel. As a Diamond Member who stays in a lot of Hilton brand hotels, this Homewood Suites definitely fell short of the normal high quality and standards of Hilton. With all of these issues, no staff member attempted to make things right.

Rooms were clean, spacious and well appointed. Staff was friendly and very helpful. Breakfast was good but not typical. Not certain that everyone is up for pork carnitas and smoked sausage for breakfast.