SpringHill Suites des Moines West

Comfortable bed and nice breakfast. Definitely will stay again

I love staying here when I'm in Des Moines but I usually have to wait until off peak times, like Tuesday through Thursday.

Very disappointed in this stay. Run down and dirty. Arrived late at night and we realized we had no hand soap so had to go down to front desk. After trying to figure out pull out couch for our daughter the comforter provided was stained and disgusting so back down we go. Had to clean off nightstands that were dirty. Breakfast was ok but there was no filling of food so if you don’t get there at beginning you don’t get. It just didn’t feel like anyone cared about the guests or the hotel.

Came to Springhill Suites in Des Moines for a concert and because it was involved with the Marriot chain and believed it would be a good stay. Rented a single king room for two nights. The bed was very hard; the pillows weren’t very useful as pillows. The next morning, housekeeping arrived to clean before we were ready to leave, told them to give us about 10 min and we’d be out. They never did come back…. Later, had to attempt to locate towels as the staff had left for the day. Breakfast was unremarkable the first morning, as there was not much available for the guest and the staff didn’t seem overly excited about restocking. Several guests had to ask for things that should have been already sat out, like plastic ware… The front staff was friendly and as helpful as they could be but housekeeping would not acknowledge a simple ‘hello’ or even give eye contact.

Several fast food options and Jordan creek is right down the street with several other food options. The bed was very comfortable and so many pillows. Definitely will stay here again.

Bed was comfortable and Breakfast good. Internet wasn't working switched me to a different room with internet!Great customer Service!👍