Viridian Apartments in Wembley Stadium Serviced Apartments

1. The location is convenient for transportation. There is a bus stop at the door. Two subway stations are not far away. You can walk or take the bus. There is a convenient supermarket opposite the apartment. 2. There is only one fan in the room. Another fan was delivered soon after email contact. 3. There are two entrances to the apartment when checking in. The email for the check-in password has expired for 24 hours. It takes a long time to contact again. Ctrip customer service actively helped to handle the contact. I will choose here next time!

Overall, I am very dissatisfied and do not recommend staying here. 1. The shortcomings of this apartment are that there is no front desk and no luggage storage service. Generally speaking, many hotel apartments have luggage storage services, but this one does not. I found out when I was checking the details when I was about to check in, because I was going to take a flight after this trip, and luggage storage is particularly important to me. It is extremely inconvenient to have no luggage storage. I applied to cancel the order or at least cancel the last day, but the store does not allow cancellation. If you care about luggage storage or hope that this hotel has a more relaxed service policy, then it is not suitable for you. 2. The neighborhood is not safe, and the transportation is not convenient. When we came, we found that it was not close to Wembley Central Station or Wembley Stadium Park Underground Station. When we came, my mother's bag was opened while pushing the luggage. The safety of this neighborhood is very bad. There are many motorcycle gangs in the middle of the night. The sound of motorcycles and police cars can be heard on the road. 3. The facilities are problematic and seriously disrespect the wishes of customers (no air conditioning!) On the first day of check-in, we found that the refrigerator cabinet was cracked, the bed collapsed, and there was no air conditioning. Because the bag was opened on the way and there was no luggage storage, we were already very unhappy. After checking in, we found many problems with the facilities. Fortunately, there was no air conditioning to avoid the last few days of high temperatures in the UK. At night, we could barely get through it by opening the window and enduring the street noise and police car sounds, but the bed was concave and collapsed. We complained to the customer service again and asked the store to cancel the order, but the other party still did not allow it. At this point, we had to admit that we were unlucky, but the store communicated that they would find someone to repair it. Thefts happen from time to time in European wine shops. In this hotel apartment that doesn't even have a front desk, I feel very unsafe. Therefore, I refused the door-to-door repair and planned to bear with it and leave after staying. As a result, the hotel came to our door during the day when we were not there even though I did not agree to come. On the first day, they made the bed and did not replace the collapsed mattress. We felt greatly offended when we got home. We had already stated that we should not come in to disturb them, but the hotel still came to our door without our permission. I complained to Ctrip customer service again. I asked them not to come to our door again and asked them why they came but did not fix it. As a result, the reply I got the next day was that there was a problem with the bed frame and they needed to fix it. I once again stated not to come again and not to disturb my stay. As a result, they came again during the day on the third day. When we arrived at the hotel, we found that the bed had been processed again. The bed frame was fixed, but we had to leave the next morning. We stayed for three nights, disturbed N times, and fixed it on the last night. It was meaningless. If you really want to be good to customers, can you check and repair it before check-in? Can you respect customer privacy? 4. Extremely demanding check-in time Check in after 4 pm Depart before 10 am I have stayed in many hotels abroad and have never encountered such a weird hotel, so I blacklisted it. This complaint is not about Ctrip but about the store. Ctrip customer service tried very hard to help with communication, but the communication was fruitless. I am also sharing this experience.