Suburban Studios Waterloo

The clerk was nice at checkin but in the room the air conditioning was not working (was running but not cold - was told to open a window). Would recommend updating air conditoning or installing fan - heat was unbearable!!!

The kitchenette was amazing, I didn’t like they did not have a pool even though one was advertised before booking.

They front desk staff are polite. No house keeping staff were deployed. Had to leave the hotel on stay early because of a broken shower or issue the water was leaking downstairs to the other room. Front desk staff barged in the room while my wife was showering and had no clothes. We both were scared. I spent 2 and a half hours moving my property very unprepared for this move. The manager was very rude at hearing our concern for a refund because the stay was horrible. Photos of Roach catches all over the room for a roach problem. Have photos of the roach catches, we were very unsatisfied with this stay.

Staff was awesome my husband and I usually stay here once a month.

Starting with the positive: The young man at the front desk was so nice, very friendly. Since we arrived so late, we weren’t able to address this till the next morning, but we had no air-conditioning and it was uncomfortably hot. The helpful front desk guy moved us the next day, where we had working AC but no TV. Yes, these rooms are cheap so we had low expectations, but having a clean room, bathroom is a pretty standard expectation.

Don't stay here. If I could rate this hotel a zero I would. First off the manager is horrible, I told her about about an experience I had over a month ago, where the door was open upon checking into the room, I had to creep into the room to make sure there wasn't someone already in there which had me on high alert as I had expensive equipment with me. Then there was either a large blood stain or vomit on the wall right next to the bed, which was disgusting. I asked for another room, and that room had a cockroach in it that I had to kill. This was the worst experience I've had at a hotel. I told the manager about this experience a few days later. She told me she'd refund my stay, which felt like the right thing, experiencing all of that. I was strung along for a month, with her consistently lying, initially saying she refunded my credit card, then saying she issued the refund through *******. Which I booked through Orbitz. I called Orbitz and they said she hung up the phone on the them right away, and then another Orbitz representative called and she said she never agreed to a refund. I travel a lot for work, and this was the worst I've experienced. Pay more money, and don't have this same headache I had. It's worth it. This was principle of doing the right thing, which still has value to most people...