Turtle Bay Beach Club

Staff: Consistently praised for friendliness, attentiveness, and exceptional service .(based on 1 review)

Overall a good stay but feel extremely let down by the change in policy on watersports. At the time of booking, the Turtle Bay website clearly stated all watersports are included - this had actually changed but the website not updated so we were led to believe that we would get something we didn't. It was the main factor we chose this resort and when raised at reception, they offered to discuss with our agent who made the booking but refused to help us directly. Unfortunately the agent was useless which is another separate issue. Hotel itself is well located on the beach, amazing views and lots of beach beds. Absolutely no pestering from beach boys which was a dream compared to resorts in Mombasa! We did book a boat tour with the local beach boys and they were excellent - tour met all expectations. Staff are all wonderful and trying their best. Food was sometimes slow to come from snack bar but not the fault of serving staff. Meals themselves were fine for a short stay but would have been fed up if staying a week. Rooms are spacious but bathrooms truly terrible and in desperate need of an upgrade. We had two rooms but could only use shower in one as other would not allow temperature control - went from burning hot to cold. Baths looked dirty due to age and ingrained marks so we did not even consider using. Went for massages and the salon only take cash payment - any other hotel allows it to be added to the bill. Also to note the salon and watersports provider literally chase you round the hotel for payment even though we were staying for several more days and would not be able to leave without paying. The majority of guests will not carry money around with them all day. By comparison, the beach boys we booked a tour with (who have no idea when we are leaving or telling the truth) were happy for us to pay them at our convenience for a much much bigger sum of money. Overall we had a nice time but would not return due to issues above.